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How to Have "What Matters to You?" Conversations

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Published on Jun 5, 2018

“What Matters to You?” is a simple question that can have a big impact on the quality of care. When providers have a conversation about what really matters to the people they care for, it helps them to perform their work more effectively and to provide care that is patient- and family-centred.

This video features tips and tools to embed "What Matters to You?" into your everyday practice. It also breaks down how to ask the question, the best way to actively listen to response, and how the answer can be put into practice.

Learn more about "What Matters to You?" at https://bcpsqc.ca/

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