 Dear students, I welcome you in the course of Leadership, Emotional Intelligence and the CN Making. This is module number 64 and we are going to talk about that we have to be whole, act with integrity and chart your course. When we talk about charting our course affection, remember that we have to plan our dialogues. And when we plan our dialogues, we have to see that we have to be prepared for big surprises because sometimes when we start dialogue with our stakeholders on a conscious level, when we start negotiations to find out the expectations and priorities, then we get to know that they might not be agreeing with what we are saying and we might not be agreeing with what we are saying to them. So either case, from our side or from them, disagreement can come. So much so, it is even said that sometimes we agree to disagree. So remember that there are sometimes big surprises and we have to be careful and we have to be watchful for those surprises to appear and we should be able to tackle with those surprises. The second aspect, when we are dialogue with our stakeholders, that your expectations may be in clash with their expectations. The third thing we need to look at is basically what points you should be avoiding. You will have to see that whatever we say is irritating them. Where our sincerity is carrying a problem. Where our expectations are basically exploiting them. So we should be careful about all these things. Another important thing is that we have to be focused and clear in our thought, in our concern, in our relationship. Because if we do not carry clarity ourselves, then we should be forgetting about our stakeholder clarity. When we talk about the exercise 11, there are certain points that we need to highlight that here are some suggestions for how to get at a certain point. That we need to highlight that here are some suggestions for how to get at the main content of the exchange. Because when we are dialogue, when we are negotiating with our stakeholders, then we need to be aware of the content of all those exchange points. So choose language that feels comfortable to you. Because if you use the wrong language, you will use jargons or use expressions which are not being understood by the other person, then obviously communication can have barriers, communication can have noise, it will create. Now discuss your perception of how you perceive things, of what you believe they need from you. And the dialogue style you can use that using I statement. The I statement would mean I think that you expect from me too. And ask whether your perception is correct or not. Because sometimes if our perceptions in clash, then obviously there will be no clarity from there. So you have to come up with a question which is asking for clarification. If you feel that the other person's viewpoint is not being perceived correctly. Another important question in this exercise is that ask for details and examples. Because sometimes it may be that the example they are using or the expression they are using is not comprehensible for you. So you have to be very careful that the things you are discussing, the expectations you are discussing, they should be able to clarify to you what you are thinking, what they are saying. So they want from you and want you to do a particular method of communication. So these two things we will have to see. In the same way, flip it around and discuss your expectations of them. Then ask for reactions and questions. Now it is necessary to emphasize all these things again and again because with any stakeholder, you should not do such a thing through which communication barrier or clashes occur. So try not to let emotions get in the way of your understanding. And most of the time your emotions are the biggest barrier in communication so you have to use the rationality. So when we talk about rationality, we will have to see how our relationships with others and how they are establishing with us. So there are certain important questions that we need to address. The first question is how to set up each dialogue including the time setting and the medium. Because sometimes if you have selected the wrong time or you have not selected the right medium of communication then there can be a barrier in communication. The second aspect, what information is to be used from previous exercises? Before communicating with you, you also have to see what your calculations in the previous exercises were. Because without keeping those exercises in mind without knowing the results of them moving directly into the dialogue would be a bit difficult. The third thing is we have to keep in mind that what you will do to verify performance expectations with each stakeholder. Because you have shared your expectations you have discussed the issues but how can we make our performance better? It is very important for you to keep these things in mind. So dear students always remember that each relationship is different. You cannot hug everyone with the same stick. You cannot deal with the same style with the same stakeholder. You have to understand the requirements of the home. You have to understand the requirements of the professional life, the workplace. You have to understand that how you are going to deal with the community and obviously in the meditation times you have to know that what are your own self-interests and the preferences. Secondly, remember that each person is different. Each person will react differently. Every person's reaction with your talks, with your actions will be different. Some people might appreciate your concerns and other people might not be appreciating whatever you are saying. So be careful about someone's reaction. The next point is sometimes in communication, perceptual errors and the biases can always take place. There can be problems of stereotyping. There can be problems of hello effect. There can be problems of projection errors. There can be problems related to inferiority or superiority complexes. So remember that during communication the matters between us can be distorted. We can come up with shortcut methods for the Cn making which is also known as heuristics. So remember that these biases, these prejudiced attitudes, they always exist. And no one can end their biases. They have to be careful about it. Last but not the least point, remember that confirm the quality and the quantity of the expectation so that our clarity can come. Dear students, if we conclude all this, then the things we have to keep in mind are our expectations with the stakeholder and the expectations of the stakeholder with us. And we want that through this dialogue we can bring clarity in our relationships. Thank you.