 Hi again, this is Svaljelm from SuperOffice and I'm the Product Manager of SuperOffice Service. Today I'm going to show you a feature in SuperOffice Service that is particularly useful if you are a Support Manager. As a Support Manager you often need to get an overview of all the requests that are open and how they are distributed amongst your user agents. So in order to show you that I will go into Requests and I will choose the Find Requests menu. This will allow me to search into the system amongst all the requests based on the criteria I choose. In this case I have chosen that I will search for all the requests in the Support category with underlying subcategories and with the status of Open. Clicking search will give me the list of these requests and if I want to I can browse up and down and look at the requests. Now if I want to get a better overview of how these requests are distributed I can choose in this context menu to show these requests as a chart instead. View results in chart. Now by default that chart will show the entries per category but clicking the label here allows you to choose another data axis and instead I'm going to choose to show them per owner. Now I get a chart that shows all the requests and how they are distributed amongst my user agents. Clicking on a pie in the chart will show those particular requests in the reading pane so I can see which ones are assigned to which user. Using this feature you should be able as a support manager to get a good overview of what are the pending requests in the system and if you need to you can move some of them between your user agents to better distribute the load. Hopefully this will make it easier for you to control all the requests. Thank you.