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How do you keep customers coming back?

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Uploaded on Dec 17, 2010

Henry Kallan is the founder of HKHotels, based in New York, NY. The company owns four boutique hotels in Manhattan: The Giraffe Hotel, Hotel Elysee, The Library, and the Casablanca Hotel, with two additional hotels in Europe. His hotels are continuously featured within the top five spots on TripAdvisor.com and his strategy focuses towards unique customer service and retention. For "Inside the Business: Success in the City" Kallan talks about current trends in the hospitality market, managing employees, and how to ensure your customer's happiness. For more information about HKHotels, visit their website: hkhotels.com.

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