 Hi, my name is Carl Griffiths and I'm an account manager in the UK super office team I'm here today to talk about one of my favorite features within the super office CRM solution today We'll be looking at getting the most out of your activities in your CRM One of the best things about super office is how easy it is to see all that vital customer communication As your business grows and you reach out to more and more customers You need a solution that can help not only store all your communications and activities But also allow you to locate this information efficiently With super office, you are originally welcomed by a simple list of all activities that have been recorded Through the many years of communication with this customer as the length of your customer relationship increases So too, well the activities completed Even though all your customer communications are conveniently all in one place This may become difficult to locate specific information you are looking for for example You may want to just see all your external meetings completed. I Can do this easily by activating grouping via the setting symbol in the right hand corner on the company section tabs. I Can then select which criteria I wish to group by I will choose by activity type So I can group all my activities by their specific type I can also group by more than one criteria. I may wish to also include the activity date So by doing this, I can now not only see all my external meetings grouped together, but it will also group by date, too Super office also helps you simply filter your activities You can do this again by activating filtering on the settings button Followed by choosing which column you wish to filter by I may want to only see activities within a certain period of time for example Please note the ability to group and filter can be found in all areas of super office where you can see activities listed This may include wanting to group and filter your sales activities or even projects One more area. I would like to show you is how this feature could be extremely helpful when using with selections created As you can see I have created a selection where I can see all my customers who haven't purchased from us this year By using grouping I can then easily locate specific customers within these results For example, I may want to group by city so I can clearly see what location as the most results I could from this now select these London companies and maybe create a call list to make contact This is not a feature you tend to currently use I do hope this short video has inspired you to see all the amazing ways you can view your activities in super office Thank you for watching my favorite feature of super office that any further information Please feel free to contact with the details provided. Have a great day