 Hi, and welcome to the product roundup for March 2022. In today's episode, we'll be talking about the 20 user languages that are available in Superoffice. We will have a look at the all new and redesigned App Store and some of the apps that are available there. And we'll have a look at our own Superoffice mobile CRM app to see what's new and what's happening there. So let's dive right in and let's start the show. Recently, we've increased the number of user languages to 20 by adding five additional languages. We've now also included Chinese, Vietnamese, Korean, and we've added Portuguese, Brazilian and Swiss German. Now it's important to know when it comes to user languages that within Superoffice we distinguish between A, B, and C languages. The A languages are the languages for our core markets and these languages are available across all the platforms and all the solutions, including the help files. The B languages are languages that are available across all the platforms and all the solutions but where we do not have the help files available. And then we've got C languages where users can only use the language within the CRM and sales client and the settings and maintenance. If you want to learn more about or read more about the user languages, I will put a link in the description so you can see exactly what languages are available where and how you can use them. I think it's time to introduce our first guest for today. So give a warm welcome to Pierre van Maver, who is our App Store Manager. Pierre, can you hear me? Yes, Eric, loud and clear. Nice, nice. Well, Pierre, welcome to the Product Roundup Show. This episode is all about apps. So therefore, as our App Store Manager, it only felt natural to invite you on the show today. Well, let me tell you thank you for having me, to give me the opportunity to tell something about the App Store. But remember, when I talk about the App Store, I think it is much bigger. I always like to refer it as the App Universe because Super Office is a fantastic CRM system that when you play Super Office in the middle, you can extend the functionality and value of Super Office by using all the apps we have available for our customers. And Eric, do you have any idea how many apps we have? No, I was just about to ask you that. Well, let me tell you, our partners have developed more than 130 apps in all kind of areas because you can now extend the functionality of Super Office. Yeah, and I have to say, you guys have done a tremendous job here because last year, obviously, you guys completely redesigned the App Store to what it is today. And I have to say, it looks really, it really looks amazing. So great job there. Well, thanks for the compliment. Yeah, what we have done, we have redesigned the App Store from the Roundup, making it for customers visiting the App Store even easier to find apps in certain areas, for example, where they're interested in. So let's say you are looking into digital signature solutions, so you can use one of the categories to find quickly the right app for your particular questions. Exactly. But, Pierre, 130 apps, that is a lot. Would you be able to highlight a few of them just to give the viewer a bit of an impression on what's available on the App Store? It's a difficult question, Eric, because as you can imagine, I would love to talk about all 130 apps, but I know time is limited. So I've selected a few. Eric, I know you also visit regularly the App Store. Do you know anything about the Maps for You app? I've heard about it, but I'm not completely aware of what the app does. So I hope you can tell us. Absolutely. You know, it is very important when you work with Super Office, you are interested, hey, where is my customer located? But are at that customer, maybe other customers around it as well. So with Maps for You, it actually plots the customer you have selected in Super Office directly on a map, on Google Maps. And when you create a Super Office selection, you will see all the selection members plotted out on a Google Map. So that will help you for easy navigating to the customers, but it will also help you to identify, for example, on a Google Map, which customers you did not visit it for a long, long time. So making it graphically visible where your customers are located. So that is only one example. But as you know, when you work with Super Office, you are also storing your documents. And of course, when communicating with customers, sometimes a quotation, for example, you need to send out to the customer. Well, Eric, in which format do you want to send out the document to a customer? Well, I prefer doing it in PDF, because obviously, if I send a Word document, people would be able to go in and change details. But with a PDF, you don't have that problem. Exactly. And so, of course, what you could do, you could open up the document in Word, save it as a PDF, save it on your desktop, and then drag it back to Super Office. Well, guess what? That is not needed. We have a wonderful solution of Amesto called the PDF Manager. So with just a few mouse clicks, you can quickly convert a document or an Excel sheet to a PDF document and email it to the customer. And that is only one little handy tool. Of course, when you are running a business, you are also working with a financial system or a complete ERP system. So yeah, when you go to the App Store and you select, for example, the category ERP integrations, you will find a lot of integrations developed by our partner, KeyForce. Integrations to Navision, for example. So where you can take a Super Office company card and create a debtor in Navision. But also, if you want to see financial information from your ERP system directly in Super Office, debt is also handled by all these kind of integrations available. And then let me tell you another thing. I know texting is pretty big in the Nordic countries, isn't it? Yes, that's correct. Yeah. So what would you think of a solution where you can create a Super Office selection and automatically send an SMS message to all the selection members? It's a solution called Send SMS, very easy to use. And of course, because it is fully integrated in Super Office, it will keep the full activity logging when an SMS has been sent to a customer. And that's but not least, of course, it is important to have quality stored in your Super Office database. So I'm talking about data quality. When entering a new company card, you want to make sure that the address information is correct. So we have wonderful solutions from another developer from Sideshop. They have created Dunn and Bread Street integrations directly in Super Office. So it is very easy to create a new company card in Super Office. But also existing address data is verified by the Dunn and Bread Street database. So really, really amazing solutions to extend the functionality of Super Office. Wow, Pierre, that sounds really good. And I have to say, I really like the apps that you chose. And it really comes across that all these apps either save the customer a lot of time with daily processes or it will help them ensure data quality in Super Office. Absolutely, absolutely. Well, Pierre, thank you so much for filling us in on all this information about the App Store. I basically only have one question left for you. Are all these apps on the App Store for free or how does that work? Well, good question. Some of the apps are free to use or there is a light version of it. For example, the Maps solution where I talked about. They have a free version available in a pro version. But also for the other apps, most apps can be tried out for 30 days. So you can test drive the app to see if it is really useful for you. So very easy to start and remember, it is a nice thing because Super Office Online is a cloud solution. There is nothing to install locally. You just go to the App Store, click the green install button and it is installed in your environment. No difficult technical work needed. Exactly. Well, Pierre, thank you so much for spending time with us today to explain us about the App Store and the apps that you talked about today. Guys, if you haven't visited the App Store yet, make sure to go and check it out. We will make sure that there are a bunch of links in the description both to the App Store but also to the individual apps as well as the page with all the ERP solutions that we have, all the ERP integrations. Pierre, thank you so much for joining us today. Thanks for having me. It was a pleasure and I hope we will see you back in the future. Absolutely. Super Office also has its own app called Mobile CRM. And the Mobile CRM app allows you to access and use all the information that you've saved in your Super Office database directly on your mobile device. Joining us today to talk about new developments within this app is the person that knows everything about the app itself, which is Jan Petraakberg, our operations manager for the Mobile CRM app. Hi, Jan Petraak. Hello, Eric. Thank you for joining the show. You and your team, you have worked really hard in putting together the Mobile CRM app. Can you please, in a few words, say what the app does and why people should consider downloading it? Yeah, Mobile CRM app makes you have all the information at hand when you are on the go. Mobile CRM is extremely good at consuming the data that you have in the Super Office database. But you can also add data. We support the most normal scenarios for adding data for all entities. Yeah, so that's what they do. Nice. Yeah, and I know that our salespeople, they're really happy with it as well because they can record a meeting summary just after they had a meeting with the customer and save it directly in Super Office without, you know, having to type everything. So they're really happy with it as well. And one of the features I use a lot, actually, is the diary. Like, in the morning, I will check what meetings I have, et cetera. In recent releases, we've introduced some new features surrounding CRM scripts, CRM triggers, and also the possibility to add multiple pictures at the same time. What will be part of the next release? We have recently added the request. That's a new module. It's a big part of Super Office. So now we have it in mobile CRM. So that's already released. You can receive a request. You can handle requests, assign it to others, add messages, add pictures, and a lot of stuff. The next release will handle notifications of requests. That means that you will get a pop-up on your mobile saying that you have a new request or you have been assigned a request or a request has been escalated and so on. So you can configure which of these messages you want to, not to get what you want to be notified about, but it gives you a good tool for the faster response. Yeah, exactly. Let's say that you are an organization that is not that big, so we don't have people sitting on checking requests all the time. This can all get a message on the phone while they are other places and can evaluate if it needs to be handled quick or not. Yeah, exactly. So if I understand correctly, this will help to both reduce the response time but also improve the customer experience, like you said, because people will have more immediate access when they need to by using the mobile app. Yeah, you can, for instance, define a category that is very, very important and used to a very fast response. And only for this category, you get notifications. Yeah, wow. That sounds really good. Can you also give us a little bit of a sneak peek what you guys will be working with the rest of the year? Yeah, we have a super mobile serum now contains all the big entities or modules that are in super office. So what we would like to do in 2022 is to focus more on things that a mobile phone is better at than a desktop. I mentioned pictures. We have mentioned notifications. And it can be much more the next big thing or a mobile phone is very good at calling people or receiving calls. Yes. What you're working with now is that super office, the mobile phone will look up in super office the caller and present his name. So instead of getting a phone number, you get a name that phone number because this person is stored in super office somewhere. That means that mobile serum can scan 10,000 phone number and see if it's a match and present it when this person is calling you. Exactly. So then I can pick up the phone saying, hey, Ampetta, how are you doing? Instead of, hi, this is Eric. Who is this? Much better user experience for a customer. Exactly. Wow, that sounds really good. I'm really looking forward to that feature. Ampetta, thank you so much for a quick summary of what super office mobile serum is and also giving us a little bit of a sneak peek on what's coming. Thank you for having me. There you have it, folks. That's all we have for you guys today. As always, we'll make sure to put the links in the description so that if you want to learn more, explore, or discover any of the apps or features that we discussed today, you can go and check them out there. I guess that kind of wraps it up for today. So thank you for watching and see you next time.