 Hey folks, thank you for giving me my know my hair is a little messed up. This story is a big deal It's been so long we've been covering for a while and that's Joy-Con drift now yesterday There was a public statement by Nintendo about Joy-Con drift that essentially said hey, it's a recent issue If you have a problem with it, please go to support that in hundred I come it was basically the lamest excuse In the world given for Joy-Con drift acting like it's only a new problem And hey look just go to support like always However, Nintendo is actually going to be fixing all of the Joy-Cons out there that experienced Joy-Con drift for free So forget the electrical contact cleaner I talked about in the past forget about replacing the sticks yourself Nintendo will replace your Joy-Cons for free or at least fix the issue of the Joy-Con drift for free If you send it in however, Nintendo won't tell you this no no no no Nintendo isn't saying anything publicly but Thankfully things from inside Nintendo have now gone public. Thanks to vice comm so let's take a look All right, so as you see here It's called internal Nintendo memo instructs customer service to fix Joy-Con drift for free So this comes from inside of customer service and it says customers will no longer be requested to provide proof of Purchase for Joy-Con repairs. So you don't even need a receipt, okay? It says additionally it is not necessary to confirm warranty status. So again, this is nothing to do warranty They will fix your Joy-Cons, you know, they will fix my left Joy-Con, right that drift sometimes They will fix it from launch. It doesn't matter. They don't care about warranty. They don't care about Whether or not we can prove that we bought it or someone else bought it for us or if we kept our receipts If a customer requests a refund for a previously paid Joy-Con repair Specifically to do a drift I assume Confirm the prior repair and then issue a refund So if you are someone who sent your Joy-Cons in and paid to get the drift problem fixed You can request a refund and you should because they were charging $40 a pop to fix the problem Which guys that's the cost of a brand new Joy-Con So what the hell is the point of even taking advantage of it unless it's a customized Joy-Con or something? You have a custom painted or something like that. So here's the deal Nintendo is basically internally acknowledging that Joy-Con drift is a massive problem and Whoopsies we need to deal with this for free. They did the exact same thing back when they were dealing with The connectivity issues of the left Joy-Con at launch They ran the antenna the wrong direction and in doing that it led to signal Interference and it led to a lot of left Joy-Cons having a hard time staying connected wirelessly If you were more than like three feet away from the system That is something now that we don't have to really even worry about because Nintendo fix that hardware flaw What's really cool about this though isn't just that Nintendo is doing right by customers Without telling us by the way, that's the dumb thing about all this it's that now they clearly recognize it's a major issue and that More than anything is how this problem of Joy-Con drift how these sticks are going to end up getting fixed and Replaced and done better in the future. This is really important with switch light on the horizon Hopefully they fixed it for the launch switch lights, but if they didn't it should be quickly rectified I hope by holiday when they're gonna be flying off the shelves for things like the new Pokemon game But this is the first real admission by Nintendo that Joy-Con drift is a major Issue because they don't just offer these repairs out of warranty offer refunds for prior repairs for no good reason Right if it was just a small amount of like like just a tiny batch of these joy-cons. I had this problem Nintendo wouldn't do that. That's not what companies do This is essentially a recall in many ways Because what a lot of companies do when they admit that they will fix your stuff for free out of warranty or refund you if they Used to charge you for it is them admitting. Holy crap. This is a major issue This means Nintendo is outright admitting that it is a hardware design fault on their end Unfortunately, they're only admitting it to their internal employees for anyone who contacts them about a joy-con drift issue They are not saying anything publicly at least not yet now This isn't surprising too much because if Nintendo is gonna say something publicly First thing they would do is send out internal memos to the people who deal with customer service and are dealing with customers calling and Emailing about these issues every single day the fact that took this long for Nintendo to do anything about it is obviously a little disturbing This is issues been going on for over two years. You can go back on YouTube and find videos with 500,000 plus views back in 2017 that we're talking about joy con drift issues and how to fix them or temporary fixes and all this stuff and That's back when every single switch that sold at that point was under warranty So the obvious answer should be send it to Nintendo, but people don't want to do that. They don't want to have to do that obviously Nintendo's just been replacing the sticks with new sticks that have the same design fault and the joy con just gonna happen again But it doesn't matter because they will keep fixing these for free forever So as soon as they Washington say forever, obviously, there's a point where they stop support for switch But whenever they do get new design sticks What's great is if you're having drift send it in and then you'll eventually get the new design stick in there And you won't have to worry about it assuming the new design stick can work with the board in here Otherwise they might just replace your entire joy con which I mean I guess hey brand-new joy con What's wrong with that? So this is just crazy to me that we are living in a reality where internally now Nintendo is Outright telling people hey look this is how we're gonna deal with joy con drift because yeah, it's our fault Our bad we did something wrong, and we need to do right by our consumers I just wish we didn't have to hear about it like this I wish it did not take an internal document leak For us to find out that Nintendo is taking joy con drift extremely seriously I wish that it was better communicated to the public, but you know what at least we now know And I am now communicating to all you guys out there experiencing drift and especially those of you that you know contact cleaners So if nothing's working anymore the drift is that bad that Nintendo will fix it for free out of warranty Contact customer service. So you know support that nintendo.com use the customer service number That's easily Google online heck Maybe I'll just include that customer number and the US anyways down in the description And hey, they'll replace it for free. No problem. I you might have to pay for shipping I can't remember but a while since I sent something into the Nintendo So you might have to cover shipping, but maybe they'll refund you that too on the way back I have no idea all I know is that Nintendo Thank you so much for finally admitting that joy con drift is a you problem not a user problem It is a hardware design fault the factor fixing them out of warranty for free is what happens when you know It's your fault. So thank you now Please make a public statement on this at some point So more people than I can reach more people than a place like vice or whatever that more more outlets than just as media can reach There's a lot of customers that Nintendo could reach on their own social media platforms that will appreciate Nintendo comping to the fact there's a hardware design fault and they need to do right by us. So Switch is still a killer system. This is just one of flaw of I guess probably a good handful of them on switch But I'm glad it's being addressed The next fault. I want to see addressed is I don't know maybe fix the locks on these things I know the locks themselves aren't really faulty. It's more users that are breaking them But still it'd be nice to have more sturdy locks. I mean, I don't know that we can always hope can't we? I don't people say oh, let's switch on my service. Yeah. Yeah. Yeah, I hear you That's gonna take a lot longer to fix. That's not that's not something that they could just change something that Manufacturing it'd be good like that's something that's gonna take years for them to Revamp and redo and I don't know if I want them to redo like aren't you tired of Nintendo like every gender's completely redoing their online stuff Like how will we just take what we have and just keep making it better? And that's gonna take a long time. So Anyways, thank you guys so much for tuning in I entertainer which is from Nintendo Prime and hey I want to remind all of you guys that our podcast is now back up We no longer use pod mean calm although the pod mean website. I believe is up at this point But we are not using anchor FM so if you search Nintendo Prime podcast on anchor FM you will find us and We have all of our episodes up through 111 up. We have a new podcast episode landing next week New revamped podcast episode. I hope you look forward to that putting a lot of time and effort Into making the podcast better than it's ever been, you know I owe that to you guys after the kind of wonky schedule. We've had with the podcast all summer I owe it to you guys to finally launch the new Improved version of the podcast. I promised many months ago and that's happening this week. So hope you look forward to that I'm anchor FM. It's also back available on iTunes and everything So if you already follow and follow us on it is you just type in the center front podcast and your favorite podcast service I am likely there So enjoy those episodes Yeah, and I'll catch you guys in the next video