 Welcome to BCH Technologies. Today is the first part, we're trying to fix this printer, which claims the printout is missing. We're going to take the printout out and reinsert it, just in case it's something simple as a connection problem. We found probably the previous owner already worked on this, and there are two springs to secure the printout on the base has been removed. When I talked to the owner, and here's the screw, the one we talked to the owner, he says nobody has worked on it, so it's kind of a mystery why those two springs are missing. So without those two springs, it's very easy to lift up the printout and then disconnect the electronic cables underneath. You can see there are two air tubes, and there are two cables to disconnect, just pull them out. We can see the printout is severely clogged, and on the white cable there are some red smudges, so I really suspect somebody has been working on it. So we'll put some protective film on, and this special film is designed for the printout, so I protect the printout from scratching. At home you can use a surround wrap to do the same thing. Now we use a precision tool to remove the screws from the electronic board. We're going to just open it up and take a quick look, see if there's some dread ink in it, or maybe the printout has been flooded with something, and we can see something right away. I got this set from eBay for like $12 free shipping. We're going to use a T10 and a T6. It looks pretty clean inside, and just in case I'm going to clean the brass plates. Okay, now we have to deal with two springs, two tubes, and two cables. To make things easier, we're going to take the top of the printout off. It is much easier to put this part in than the whole unit. So the first thing we do is attach the bottom of the spring to the base. Then we're going to want the tube to go through the spring, so give more stability. Take a closer look here, so the tubes go through the bottom hoop of the spring. So after you install, you can just pull the spring up and attach to the printhead. Then we're going to flip the printhead upside down and connect two big cables and one little bit. And then the tubes. So we use a pair of pliers to pull the spring up and then attach to the printhead. And then we put the cover back. So it seems simply taking the printhead out and put it back in didn't fix the printhead's missing problem. And we're going to keep troubleshooting in the next part. So at least at this part we show you how to take the printhead out and how to put it in. I hope you enjoyed this video. Visit us at bchtechnologies.com or locally at Greensboro, North Carolina. Thank you and have a good day.