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Ten Steps to Setting Up CRMs

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Uploaded on Feb 1, 2012

This film documents Save the Children's experience piloting "Information and Complaints Desks" and "Beneficiary Reference Groups" in Dadaab, Kenya, in 2011. It walks through the steps involved in setting up these mechanisms, and was produced by Save the Children UK's Accountability to Children Breakthrough as a capacity building tool for programme staff globally.

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