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Uploaded on Jun 29, 2016
A brief (eight-minute) overview of what I am working toward with our "Knowledge Management Profiling" program. I discuss what "Knowledge & Experience Indexing" is and how that approach to Knowledge Management enables "Wisdom Mapping". Your value to a support organization does not lie in your knowledge, but your wisdom. In this new model, the more knowledge you share, the more valuable you are – and the better off we all are. Please take a few minutes to watch and share your feedback.