 Hey, good afternoon, everybody. Tom Stewart here. I'm with Liz Trout. This is Smart Business Moves. It is Thursday, April 1st. Woo-hoo! We do, and it's Tom's birthday. Whoa, my hat is a little top-heavy. You got a wobbly hat. Yeah, I got it. Yeah, I went like this. Yeah, that's pretty fancy, Tom, because you buy that yourself and we do that gift. I admit it. I bought it myself. At the same time that I bought Molly's tutu. I like it, Tom. I knew I needed to get it. It's great, Molly's birthday party. That was Friday. Where was last week? Yeah. Yeah, yeah. She's one year old. Can you believe it? I can. I can't believe it. But it seems bizarre, because she was so little, and that part of it seems really like she was tiny, and then all of a sudden she was big. Like you didn't bring her on a lot in between. Just happened overnight, didn't it? It did. It did feel like that. Or at least for the viewing audience that are not in Charleston. She got it. I can't, because I'm in a main central meeting, Tom, and I'm not in streaming out on Facebook, I am not able to see anyone's comments or to help out with that in any way. It's Linda. Denise says hello. She needs to be in the ring central. I dropped the ring central meeting link in chat. I put it on Facebook, but I probably should have sent to people directly. Right, Denise. You've got to come with me. Yeah. What you want to do is to copy that link and just drop it in a browser, go to that central meeting room, and you can actually not do Facebook today. I mean, I guess you can stay on Facebook too if you want, but. I had to get out of stream yard because the feedback was ridiculous. All right, so we are playing PHC Jeopardy today. I know Denise is playing and Linda is also playing. Do we have anybody else that is available and wants to play, Tom? I don't know. It's wide open. Just jump into that ring central meeting room there and we can get you into the game. Okay, so if you are on one of the Facebook calls, you're seeing that link. Come on over, join me over. I don't see Denise yet either. Are you going to show us the game, Tom? I could. I can do that. I haven't seen it yet. I haven't seen the Jeopardy version. There's Linda. She's ready. I want to make an announcement for her, though, because this is kind of important. Hey, Linda, how are you doing today? You're muted. I mute yourself. Self unmute yourself. While we're doing this, I want everybody to know that we're going to be doing PHC Jeopardy today. So the questions that we're going to be providing to the clues that are going to be on the board all come from the PHC certification program. And RxC thought that this is going to be a really cool opportunity to roll out something new that's going to make it easier for house cleaning companies to certify their cleaning professionals. So starting now, if you go to RxC.org forward slash PHC, there is an irresistible offer that's out there. And for $500, you get unlimited class seats for the next four months for the PHC program. So you can sign up all your cleaning professionals between like when you sign up and for the next four months. And once they're signed up, they're good. Those people who signed up have a year to complete the program. It won't take nearly that long. You can do the whole thing in a day. So if you've got a business with even a half a dozen or so cleaning technicians, you can get them all certified for $500. If you've got a business with more than that, it's even more of a bargain because it's $500. And basically all you can eat for the next four months. And I think that's awesome. If I heard you right, Tom, you said they just have to be registered during that time period. They don't actually have to have taken the class. Correct. So you want to, oh, okay. So how would you, you would just pay $500 sometime in April. And then over the course of the next four months, every single time you hired a new person or had somebody else that you want to take the program, you would just register. You're already registered. So you would just sign them up and then they would have up to a year from then to take the course. That's awesome. You weren't going to take that long, but you could. You could. Yeah, that's awesome. So is there no limit at all? Is it like when you go to a buffet and they say it's unlimited, but you can only have one serving of lobster? Really? I don't know. Here, I'll show you the page. This is the link and I'll drop this in chat as well. All right. Drop it for us, for all, all us tour people that can see it over on Marine Central too. Okay. And that's the point. So I'll go into chat here. Oh, I just realized I have two screens. Do you know what I can do? How about that? You've got two screens. Think of what you can do. I dropped it in both Marine Central and in Facebook. And if you go to the page, this is what you see. And this is where they're talking about the All You Can Eat program. And if I click on that, it's $500 and bang, it's all the details are here. This says three months, but they're extending it to four because here's a secret. There's a Spanish version that's going to be coming out within the next month as well. So if you've got, you know, we'll have two languages in which participants, cleaning professionals can take this class. So if you've got people that would be more successful taking a Spanish version of the PHC, that'll be available by the end of this month. So if you've got, you know, we'll have two languages in which participants can take this class. I'm hearing myself. Liz. I'm successful taking a Spanish version of the PHC. Was that you, Liz? Yeah, I muted that. Yeah, very good. Can you hear me? Yes, I can hear you. It's all good. So it looks like Linda has left the building. She's on the road in Ohio, driving home to Colorado. So she doesn't think she can play. She's not sure she can get a re-central. Okay, guys. And we already know Robin can't play here. He said he was, he can be on the call. We need, we need help. We need somebody to play. Samantha's going to play. Hey, Sam, how are you? Hey, you're saving our vacancy. How's the, how's the new location? Uh, my home. It's good. We're just Sam, just yesterday. Oh, yeah. Yeah. You didn't want to see what I'm standing in. I'm doing most being my family members are doing most of our moves out playing because I don't have staff available. Are you guys making the like too? They're busy. They're busy making money. I take it. That's the way it works. So did you move to, is this a, is this a new office or a new home? No. Okay. We have got a new office a couple of months ago. Yeah. So that's not a new office. I would be glad if you had to get another one after this. Oh, no, we did like a 12 or $14,000 full out. I didn't mean to hold it up yet. Yeah, it's nice though. It's really nice over there. Did you wish you all a happy birthday yet, Sam? No, but happy birthday. Thank you, Sam. Yeah. Am I rocking this out of here? I made my hat. Do you like it, Sam? Um, actually it's very superior to be honest. I mean, it's pretty nice. So is that the birthday on it? I'll just hand it to him. Oh, my God. This is my homemade hat. All right. So I don't know what happened to Linda, but the neat really wants to play Tom. So my thought is that I could be the voice of the neat. I'll just, because I can see what she has to say. She can still play and I can play for her. Sam, you're going to play. All right. Linda's back. Maybe. Is everything okay? Yes. Yes. All done. I need to get them out of my face so that I can concentrate on a game. Did you guys see this deal? So Tom, did you do the math for us? How many employees do we have to have to make this worthwhile? No, this is a good deal because last year I asked for it and it wasn't there. Anything over, you know, if you've got, if you've got five employees, this is a bargain. I wonder if I'm still in the other place. If you've got five employees, this is a bargain. Twice. Somebody, somebody's got this streaming on Facebook. Linda, do you have it on Facebook and on Facebook? Let me see what the heck I've got going on here. Because I think I'm muted on Facebook. That is a big lag. Hey, you know, I guess. And they're done now. Oh, we're seeing that. We're seeing what the house looks like now. A filthy mess. This is Taylor. Say hello. Taylor's my... Does she have orange hands? Yeah. Clothes. Are those egg, egg hands? No. They're gloves. Oh, they're gloves. They're from the restoration company about when we couldn't get any from anyone else. Well, we colored eggs yesterday so everybody around my house have, like, chicken-colored hands. So I just assume. You want me to go ahead and bring the game up? Yeah. I guess I have a problem. You were? Did you fix your problem? I clicked off of Facebook entirely. Oh, good. Now you're good. We don't need you on Facebook. Oh, okay. Why do I? I'm trying to figure out how I can help. Man, it's like. Why is your counter up here? Because I'm squatting because I'm cleaning the front of the freaking stove. Could you tell him a little better? I'm better. I keep interviewing people to show up. I have a couple helpers, family members, I shouldn't complain. Yeah, that is really nice. I do have the team coming to Mops and Tile and do my bathrooms tomorrow. Yeah, that's all I've got scheduled. Why do we just get so desperate to have other people clean our homes when we have clean. This lady called for a sales call. I was cleaning my microwave. She's like, I just really need to help with my cabinets and my kitchen. You and me both just run two weeks out. Okay. Don't clean anybody's house with my own. They can forget that. Tom, I said happy birthday to you, but I was mean at the beginning. Oh, thank you. Thank you. Okay. Do we want to try to effort our way through this? Okay. We haven't far, right? Okay, so welcome to Ph.C. Jeopardy. Here are today's categories. Keeping your client happy, safe and healthy. Did you ever wonder how do you clean it? Practice makes perfect. What do you use? It's weird. Over on Facebook. Are you seeing a maid central background? That's not supposed to be there. Let me see if I can figure out why it's doing that. Okay. How's that? Is that better? It will be. Is it better on zoom? Is it better on zoom? Is it better? Does it look okay on ring central meeting? We'll, we're having fun today. Aren't we? Whose idea was this? Okay. Well, we need to pick our category and a dollar amount. And we'll, we'll go. Yeah. Are we donating them for Tom's birthday car? These are, they're, they're made bucks. Oh shoot. He doesn't want that perfect attendance. That's right. Okay. Well, who wants to go first? Well, I think we should like the beat go first because she was the first one to sign up. Okey-dokey. That's my job. So you need, you said you want to play. So type in there. Which, which category do you want? And for what amount of dollars? Okay. Keeping your plan happy for $100. Keeping your plan happy for $100. This is the responsibility of every employee. I feel like there's like at least 20 answers. Are we going to take any right? Yes. Okay. Good. All right. All right. So we have to, does she have to say what is or can she? Yeah. She needs to, to, to provide her answer in the form of a question. What's the category? Customer service. Keeping customers happy. Okay. So when you're giving your answer, you need to give it in the context of the category. Right. So you need to say what is. What is the category? And then the answer is. This is the responsibility. I need to tell. No, I'm like, okay. She has an answer. I think that's why we really, it doesn't work having somebody over there. All right. What is falling the job client is expecting. What is. Excellent. What is fulfilling the job that the client is expecting? I think that's the responsibility for sure. Yeah. Good job. Yeah. Pam is over there too. Pam, if you want to play live, go up to that ring central meeting link. That Tom posted just up a little bit. And you can join us. Live. And the game. All right. Good job. Good job to me. Who's up next? So does everybody just get one turn? Yeah, we go. Let's just, let's just take turns. All right. Or I mean the other, the other way to do it is like, you know, I guess I do it for real. They put the, the answer up there and people raise their hand. And the first one who has it, you know, answers. That's going to put who, you know, anybody who's physically not here at, at a pretty stiff disadvantage. Oh, I see. So you would have to raise your hand. So I'm not sure the neat can play them. How do we want to do it? I could. I'll raise my hand for the neat. I'll just try. Oh, I know. Okay. I'm going for it. If I think. Don't forget, Liz, you told me you were going to raise your hand. You were going to raise your hand. Okay. Don't forget, Liz. You told me you were going to be my backup. Oh, that's right. So it's going to be hard for me to play for both of you. All right. Oh, Tom, can they just two of them play against each other? Sure. All right. It's my birthday. It's my birthday. We can do whatever we want. That's right. Or at least you can. All right. So Pam, if you want to play live, join us because I don't think it's going to work to have somebody off on the other side. So it disadvantages to great. All right. So didn't he want that $100 anyway? So now we go to Linda. Oh, no, we, uh, somebody needs to just pick a category to question. So Linda, pick a category to question. And once I throw it up there, you and Sam, whoever raises your hand first gets to answer it. So what category, what category? Me to pick one then? Yeah. Okay. I'll keep it your client happy for 200. This ability to put yourself in another person and understand and share their feelings is crucial to customer service. Oh, Linda had hers up first. Thank you. What is empathy? Bingo. Good job, Linda. Okay. Linda, you can pick again. We lost them. Yeah. Sam, get your little, oh, she's back over on the other screen. Now she's not just gone. I'm ready to raise your hand. I'm sticking with keeping your client happy for 300. Okay. There are sound methods and procedures that are accepted by an industry as being correct or the most efficient way to do something. Sam. Sam was first. You got it out of myself. What are SOPs? What are SOPs? What are SOPs? I jumped ahead. I'm sorry. I got excited. I know it's wrong. What are SOPs? Yeah. I'm fine. They're operating procedures, Linda. Okay. Okay. So does Linda get a chance to answer? I mean, yeah. Yes. Okay. You may answer if you know the answer. Do you know what it is, Linda? I'm going to throw it out there. I mean, if you know the answer, throw it out there. I'm going to see what is company policy? How about for Deni, what are best practices? Yeah. Best practices. Best practices is the answer. Oh, yeah. That's for Deni. Okay. How about that? I lose money. Yeah. So Deni's winning and she's not even here. Okay. So then she picks the next one, right? All right, Linda. That's just because she teamed up with Liz. No, Linda. I'm teaming up with Linda, but she has to ask me. She didn't ask me. Oh, I should have asked you. I just jumped in. Deni needs to pick the next category. Your client happens for $400 for Deni. Okay. The hallmark of good customer service. Nobody wants it. Does that ever happen? Yeah, it was. Sometimes it happens. All right. The hallmark of good customer service. The answer is what is setting and meeting expectations? Nobody wins. So Deni says standard athlete procedure. Oops. She didn't raise a hand so I don't know how it works. You know how it works? She's broad. So you know what's going to happen at the end of this? You guys owe us money. Send me a bill. Let's know. Keep coming up with all this cool stuff. Oh my goodness. Okay. So now who comes up with a question? All right. Oh, Rachel got that one. She was just a little late. Rachel, come join us live. It's really hard to do it when you guys are in Facebook. Go to go up. Here, I'll post the link again. I just posted it in chat. That's the meeting. Click on that link and you'll be live with us. Go to chat, Rachel, and come join us live. All right. So was that the 401? I thought it was. I don't know why it's still there. I guess because nobody answered it. Did you have for sure the answer? Yeah. It says I have to set a meeting expectations. How about that and see if it goes well. Okay. Okay. So Rachel's just jumping in a red light. She's doing the same thing as didn't he? All right. Yeah. You guys go ahead and jump in whenever you can. That'll work. Okay. Who wants to pick a category? Oh, well, there was no winner. I'll go. How about keeping your client happy for 500 Tom? Okay. This is a necessary and helpful part of communicating with a customer. I feel like these are so generic. I just love doing that. There's a lot of good answers. How about listening well? This is a necessary and helpful part of communicating with a customer. That's legit. I'll give you that. So what team? That was Linda. Team. Okay. So, and then the next one is. Oh, so Rachel had big email campaigns was the answer. The needs wants for the next topic. Is how do you clean it for 200? How do you clean it for 200? I see how that's a good answer. Yeah. I see what they're going for that. I clean it for 200 for the need. Raise your hands. The three worst enemies of hardwood floors are grip from the bottom of shoes in pets feet, sunlight, and this is right up. Think about it. What might it be? What you got? What you got? Three worst enemies of hardwood. Hardwood floor. What's the one thing that you really don't want to get on your hardwood floor? I thought we need to answer. Can any of us answer? No, raise your hand. Raise your hand. Okay. Go ahead. Bring these under the mop. Like little hard thingies. Hard. And I saw that a lot on PC. Lots of hard things. Hard thingies. And what are these? What are hard thingies? Heavily off-lane or heavily acidic would be bad too. Okay. Raise your hand. Raise your hand. Raise your hand. Raise your hand. Raise your hand. Raise your hand. Raise your hand. Raise your hand. Raise your hand. Okay? Okay. Okay so over here we have We have hands raised over here. We have Denis and Rochelle. Her is with vinegar. And it is moist. Okay, so who gets those points? That'll be Deneet Deneet I can't believe you're doing so well when you're over here. I mean when you're over there. You're not even over here Okay Category what team is she on she's on team one. Yep All right, Deneet. What's the next one next question you want? You want how do you clean it again? You need to do well on that for 200 Why do people do like 200 why not go for the 500? Sorry, I couldn't hear you guys for like three minutes and I couldn't figure out what was wrong. Yeah, all right Deneet, what do you want? How to clean it for 400 400? I Don't know. She says I got 400 so Do not use this chemical on stainless steel What do you use 200? Oh, sorry. All right next time Deneet. All right, raise your hands Do not use this chemical on stainless steel I feel like there's so many It's my birthday I'm feeling generous here come on Your answer could be right Okay Any chemical Well, they do make chemicals for stainless steel Okay, I got how about toilet bowl acid Well, let's not put down stainless steel. I gotta I gotta give it to you Yes, yes, you should have You should have oh Deneet said what is bleach over here? Okay, we got it for I got it for you What is bleach? Yes? Okay Sam you have negative three hundred you need to raise your hand more and you need to get your questions, right? Just the same all right, so Deneet won and she chose What do you use for 200? What do you use? I got you Deneet What do you use for 200? Because because professional Whoa, oh, it's okay. You want to read it? Before professional house cleaners often use their vacuum several times daily when choosing a vacuum This is important consideration to reduce fatigue Yes What is the weight of the vacuum? Very good Your total is 600 You lost a point somewhere along the line. Yes, you're right. We needed what is weight You were right. Okay. What where do we want to go? She can only compete if everybody else doesn't know the answer Since I I guess I pick one now. Okay, so how about Practice makes perfect for 200 Written step by step instructions that describe how to perform a routine activity in order to provide reliable high quality results All right, Linda. What is a work order? I'll go with that. Yeah, I see why Yeah, I would agree This is hard to play jeopardy here because there are multiple answers SOP was was was the answer and but a work order would have Your psychics, you know, we're just ahead of your time Okay, so did you ever wonder for 200 all right, are you ready to need this is the cause This is the cause of soap scum and lime scale forming in tubs and showers Okay, right, so where do you want to go Sam? So the dark blue ones are not available The blue the dark blue ones are available though. Oh, I'm sorry. You're you're correct What Sorry, what for 500 Research reported a consumer report shows that these specialized mops may not clean better than regular sponge or string mops That's not the answer Yeah Do you have anything or Linda? Nothing I'm trying to wait just a second for Janine because there's a delay Sure, all right But I don't think it's right Wow Well, that would be that we would say that's correct as well would way No, we would Okay, so where we want to go So this was Denny Denny, you know where you want to go if not, I'm gonna pick for you I'm giving you kind of three one Two three she loves this game. She's like, I love this game Love it more if you were over there playing All right safe and healthy for 500 All five links must be in place for germs to pass from a source to a person And for an illness to take hold by removing just one link with proper cleaning can prevent an illness Come on guys. This is easy We talked about this ad nauseam during covid All five links Links must be in place for germs to pass from a source to a person and for an illness to take hold by removing Just one length link with proper cleaning can prevent an illness Link I have no idea. I don't even understand the question. I don't know either Link link Are you talking like by the like the chain Maybe The chain of infection. Is that what you're talking about? I can't read what it says because it's got the 500 Yeah, the way that's written. It's so plugey. I'm like Even knowing the answer. I don't understand the question Well, I know we're gonna we're gonna fix that I feel like that's an April Fool's one, but we still want to wind up. Good job You know how how we know that was a very confusing question the needs responses. What is true? Okay Oh, yeah, where did Linda's points go? Oh so Oh, he gave them to denita. I think no denita had those already But I think I can do I can do whatever I want here. I can Sam you want some points? There you go. You're you're even She should get she she could get a couple hundred because she did say A scope of work did no standard operating procedure And that was before we decided that we would take any good answer. Yeah And that was a good answer Before I got in my car. I was getting the stink eye from two relatives for being on the phone So I left a good check because they're all working in your house Oh my gosh I want to keep my point that denit's concerned that you're trying to take her points. No, we're gonna lay down It's on you Um Practice makes perfect for 400. Oh, then he was going practice makes perfect for 500 So a fundamental force of the universe that dictates what the most efficient way To dust from top to bottom and from back to front Yeah, get your hands up there. We all all right Linda's got hers up What is gravity? Yes I was gonna say that It's been too simple I know for 400. I was like I feel it must be a trick question because that's Gravity I was gonna say gravity, but then you said and back to front. I was like I I knew what you go from back to front like on a flat surface as opposed from front to back because It has an opportunity to fall off Yes All the way Yeah, you gotta go from back to front in order for gravity to do its thing That's right. Can't happen the other way All right, uh, Linda it's on you again. Um, and then he's giving you props over here. She said yay Linda Oh, thanks to me. Uh, how about, uh, practice makes perfect for 500 Oh, that's what didn't eat one itself. She's happy. Good advice for new professional house cleaners When learning and practicing a new cleaning procedure do not sacrifice safety and quality for Linda had hers up first What is speed? And she's good at the what is too Yeah, she's kicking some booty over here. Then you're gonna have to be faster. Linda's doubling your points. She's kicking your booty Okay, um The category of how do you clean it is my worst category, which is a horrible thing to say so i'm not i'm staying away from that I never cleaned houses. So I just Um, I trust in my teens. Okay. What, uh, do you ever wonder for 300? Hmm, okay I mean a main cleaning principle is to identify the soil you want to remove and to choose a cleaning chemical with the opposite blank of that soil Sam Sam P. H. P. H. You have to say what is What is this? I Okay, Sam, what do you want other than other people finish cleaning your house? What do you clean it with for 500? Yeah, now that we know that linda has Yeah Many types of wall paint may fade or rub off when you try to clean them But this type of paint can be cleaned with soap slash detergent and damp sponge Sam was first Sam Oh Wow, you're frozen for She's frozen and then she moves You know in the real game she'd be disquiet. She'd be like buzzer for for for that answering What is it sam or she said semi-gloss What is gloss or semi-gloss? Yes, you got the points Points for you Am I up to zero now? You got 900 What is flat paint? No, I mean that would have got you buzzed. Be thankful. I didn't I didn't let you go All right, Sam next one You're trying sam. She's frozen Frozen again. Oh, thank you for five. Oh, wait. No, there she is. Did you ever wonder for Did you ever wonder 500? Okay For ever wonder for four factors affect how well cleaning chemicals work and by increasing one of these factors You can decrease one or more are the others these factors are chemical strength heat time chemical strength heat time and Sam Sam you got it Go sam And he's always getting tricky they're putting out of order, right? That's with our brains a little All right, that's that's good job. All right, Sam. What do you want? Uh What do you use This eraser like sponge is made of a foam that acts like a fine grained sandpaper to remove stains Sorry, Sam. Linda was first What is magic eraser? Are you gonna let it go with magic eraser? Yeah, I'm like, oh, he might make you say now am I in sponge? I was great. No, we we gave both as a possible answer Yeah, good All right. Good job. Good job. All right. Linda. It's on you um Practice makes perfect for 300 I like this practice makes perfect category. This is a way to measure the output of your work in a given amount of time Nice to meet you What it is a way to measure the output of your work A way to live I need to help is it a way to measure or a measure? It could be a measurement Oh Okay, Sam What is a product it is productivity Yeah, very good. Excellent All right, what do you want now, Sam? David healthy or health or for David healthy The main workplace hygiene practice to prevent the spread of germs Linda's first Linda's first The main workplace, I know What is washing your hands? Yes. Good job It's so crazy No, sometimes it's like I'm sure this is gonna have to be wrong I Like is bushing when it was the eraser type sponge. Could it really be? Safety and how safe and healthy for 300 Information required and regulated by osha that contains facts Somebody raise their hand go ahead Sam Sam Go ahead Sam. I'm sorry Yes I really got perception sds sheet or a m sd sheet She knows one letter doesn't belong there, but she doesn't know which one sds and now it's a m sd now it's sd. Yeah, safety baby shoes I still get it. Please don't get the point. Yes, you're good sds whatever It was funny, you know that there's one I'm gonna drop something All right, Sam go Yeah Did you ever wonder for 400 Oh, that's a good one. You still got a lot of points on that These products require you to pre clean the surface so soil and organic material don't interfere with the action of product You both know this come on Okay, Sam I just go ahead Sam What are chemicals? What? What? What are chemicals? No, what the heck All right, Linda um What are disinfecting chemicals? There you go That's good disinfecting Like just any old chemicals Sam? What? Like water Okay, board did he you see her little cry face? Oh, no, this is killing her She can't play It's good you got it now All right, Linda. I think the last column because our fix our faces are over it. So what is her last column call? What do you use? I'm gonna go back to safe and healthy for our 200 This is the most common cause of accidents across all industries and the second leading cause of accidental deaths Yeah, Sam What is slip trips and falls? Wow Not only is it right, but in the right order Yeah No, she's making up for that msds fiasco Oh Okay, Sam, what do we want or what do you use for 300 everything else is 100? How do you play it for 300? The name the name of the plastic Hey Jackson Go ahead, Linda Oh Okay, all right, what do you want Linda? Oh, um, what is I lost the neat says what is I lost? Varnish, uh now varnish has a little bit of color to it. So that's why you wouldn't it would win on burns Let's go in the last column for 300 whatever the heck that was What do you use what do you use? Why is it over? I don't know. It must be a screen size thing or something This material is made of spun plastic in a very small diameter Which is super absorbing can trap large amounts of soil and scientific studies show it can also trap and remove More germs than other materials. Who writes Sam? Who raised our hand for us? Yeah, because I was distracted Linda. Sorry. It doesn't work. Thank you Liz. I know I'm sorry Go ahead Sam You what is microfiber? Tell her no, Tom It's April Fool's Day Tom you gotta tell somebody Yeah, it's uh paper towels You were right to need but it's just Sam was stopped on that one But I was watching All right, Sam everything's for 100. What do you want? Got to go fast. Do you only have 30 minutes? Safety and health for 100 why do they keep saying safety and health instead of safe and healthy? They are all saying that An agency of the federal government charged with overseeing worker safety in the united states Come on guys All of you all right, Sam What is the department of labor and industries? Okay I think Denise got it first Oh, she did it. I was watching Sorry, Denise. I was watching All right, what what do you want Sam? Have you cleaned it for 100? This is gonna be embarrassing I said this was her worst one. So you guys are well matched. It sounds like all right, Denise Here's your chance to clean stone avoid abrasives and Linda Linda was Just uh avoid abrasives and scrubby sponges Yeah, that's kind of the same thing Okay Well, we'll give you that that was something they were looking for they were looking for low pH or acid cleaners It's good, but she's right. You definitely have to stay away from Q-80 agents Okay, we're getting down to the end here. This is the last question In general the pH of bathroom cleaners that are best at removing soap scum and mineral deposits are All right, I think it was Linda it was I was gonna do Just like the fries What is pH? I don't know What is pH? Is that the is is that the is that the answer? All right, Sam What is that point? maybe Come on It's What is what is that? I am glad I'm glad we're ending on this note Okay We are at the top of the hour You know Linda Sam. Thank you for for for playing with us today. Are you guys out there in the live streaming world? Yes Yep Linda kicks a booty even though she has no idea how to clean anything That she went on his birthday Okay We'll be back. We'll be back Monday five o'clock eastern with smart business moves until then Bye-bye