 Hello to everyone, my name is Tony Anemski and I will give you a short presentation about the capacity building through the ITU centers of excellence for this ITU Regional Development Forum Bureau in Ljubljnjus. Let's first start with the centers of excellence network around the world. So there are 32 centers currently from 2014 in this latest cycle that will run until the next year. And I'm coming from one of the such ITU centers of excellence networks in the Europe region. We have five in the Europe, there are also six in Africa and also in America. We have centers of excellence in Arab region and Asia-Pacific. Now, how do ITU centers of excellence do their job? They do it to the ITU Academy portal. What is an ITU Academy portal? Well, that is an ITU L-learning web-based platform which is designed as a single point of entry to all ITU training courses, including e-learning courses, but also courses offered in the blended mode, combination of face-to-face and L-learning as well as backend for the face-to-face courses, for example, for the assessment. Then the priorities for these trainings that are set by the ITU through their ITU D-conferences like World Telecommunication Development Conferences. Such priorities include, for example, broadband access, cybersecurity, e-waste and so on. Now let's look to the ITU Academy web portal. Here is given an example of recent print screen from the portal, so you can see how it looks. It's very well-designed and we have upcoming events about the upcoming ITU courses and also we have some materials put there, for example, like capacity building in changing ICT environment, which is a new material from this 2017, and so on about the training programs that are offered or are plans to be offered in the near future. If we go inside and so each ITU Academy user can log in into the ITU Academy, but only enrolled participants for a given course, into a given course, which have paid, for example, a course fee, can access the course contents. Here is inside view of one such page that is targeted for a given course that was delivered in 2016, targeted to broadband internet and future networks. We can see different tools, we are not going into the details, just to mention that we have different options in the ITU Academy, including the hosting materials, creating forums, putting even video lectures, etc. Now what are the type of participants for this ITU Center of Excellence courses? Well, the main targets are participants that are professionals and the courses should provide a way for capacity building, lifelong capacity building of ICT or telecommunication professionals. So these different types of participants are coming from different organizations, which include on the first place, national regulatory agencies, then the government organization and ministries, but also network providers like telecom operators and service providers like over-the-top service providers, then telecom and IT companies and so on, but also in students from universities. We have also participants like professors or trainers from other academia institutions and so on. Overall, we have a variety of participants on different ITU Academy courses and different participants may have different interests within the ITU Academy and even within a single ITU learning course because most of them are professionals and some of them are more interested in technical parts, other are more interested in regulatory or business parts or issues and so on. Now let's have a brief look on recent from 2010 until the 2016 of ITU e-learning courses so we can see what are the topic areas, then we can see the number of participants and the number of countries. It is interesting that in these best practices from the ITU Academy learning courses, we have participants coming from all around the world. For example, the recent three years, we have approximately between 30 and 50 countries included in a given course, of course, the number of participants from a country to a country vary, but overall it's global. That's the most important, it's global and most of the participants are coming from the regulators but as I can mention, we have also from operators and providers and from the academia and from other small, medium and large ITU companies. To see what the participants are looking for when they are participating in the ITU centers of excellence courses, we can look into selected feedback from some participants. For example, some participants are targeting towards emerging technologies, then other participants are just in best practices by discussing that ICT is used with other people all around the world and that is very important. Then we need these courses to be enjoyable because most of the participants are professionals and they can judge well what is good and what is not. Let's continue. For example, some participants are interested in technical as well as business and regulation issues. There are combination of issues especially in this complex ICT world that we are living today. Then this is a good one. More knowledge means better professionals so the professional needs continuous capacity building and of course decreased knowledge is the main outcome from these trainings. Now how to create and deliver successful ITU Academy training? Well, one way is to continuously extend the portfolio of training programs by adding up to date things and experiences. To continue the successful programs, those that are interested to the audience, then to have multiple delivery channels that includes face-to-face trainings, e-learning trainings, blended mode trainings and then to establish and it is already established that the academy is a medium for global life-long capacity building in the telecommunications ICT areas. Of course, the world structures and world design courses are based on the focus of years given and specified by the ITUD to their world telecommunication development conferences from which the next one is coming this year in the second part of the year. Then successful practices where participants are satisfied from the delivery of the course, increase the appeal for the participation in future ITU Academy courses which are delivered to the ITU centers of excellence. And then the question is how to create a good learning practice? Well, that is to several issues that should be considered like finding most relevant subject careers, then quality training materials, up to date with interesting information which is interested for the targeted participants, having professional and encouraging work by the tutors because the tutor does a lot by encouraging the participants and providing online help for the email, the platform. Then that leads to a course organization which is very important, this organization before the course, during the course and a period after the course. So we have, I would say, three periods that are important. Then setting a course scheme that fits participants needs and creates a high user experience. So that is very important to attract the users to come back. Then focusing on students, that is core participants and what they need, and then having efficient post-course administration which is typically done by the ITU Academy people in Geneva. Then what is important for the ITU Academy? So in this case, ITU through the center of excellence network provides excellence of the training by using the recognized instructors, experts, professors from the academia, then provides diversity of ITU Academy trainings including capacity building for all ages, of course the focus is twice the professionals, but it also includes students as participants, let's say, start professionals at the beginning of their careers, middle range and other managers in the ICT field, etc. Then the ITU and center of excellence deliver information about a given ITU course to different parties by doing marketing for the course and this way they complement the university level education on long term. So this is not a competition to the university education but a complementary activity which is very needed according to the numbers of the participants in the past years. On the side of the ITU Academy platform, we have, let's say, high reliability of the platform and then it includes online and offline registrations for easy course enrollments which is, for example, the online enrollment is soon added, also the offline with automatically generated invoices which is very convenient for participants coming from organizations. Then there is a limited number of ICT topics. The ICT nowadays is very broad so we can have topics like engine, like Internet of Things, like broadband access, like regulation of the quality of service, etc. And there are different tools on the ITU Academy platform for courses delivery available to all centers of excellence. And finally, as a summary, we can say that ITU Academy overall is excellent online self-learning field learning platform. It is on the first place educational platform and it integrates the education, training, information, resources on the different areas of the ICT, on ICTs of telecommunications. And then different training programs cover a wide range of ICT related topics. So they are ranging from programs targeted to policymakers and regulators to programs targeted to professional working in operators or service providers or universal programs that are targeted to different types of people. Overall, one may say at the end that ITU Academy is the global ITU's flagship for capacity building in the ICT, the telecommunications field. And that is available to everyone interested in it on a global scale. So we have participants coming from developed countries, we have participants coming from developing countries and they are all on one place in a given ITU Academy course and that is great. So let's see memorable feedback from a course participants in this ITU Academy learning courses in 2016. She stated it has been a dream of a lifetime to discuss with different people from different jurisdictions on telecommunications. So this is most important to have different people from different jurisdictions on telecommunications from different countries on one place online or offline. We had the ITU Academy to discuss up-to-date issues that are important to everyone because telecommunications are global and issues are global and they are important for every country and for every professional working in the ICT field everywhere. That's about everything from me for this talk. Thank you for listening to it and I hope that you are enjoying the ITU Regional Development Forum for Europe 2017 in Vilnius. Have a great life and everything the best.