 good evening city council mayor city clerk city attorney this review is all to do with the many departments that we have and the hard work and dedication next so when we look at this at this slide we talk about our prior state and we talk about the four areas of our that are our main categories so when we look at the four roads we talk about our 200 plus miles we took a talk about our infrastructure being our third category and we talk about the age and the value of these assets and how how important they are many of them are 50 to 60 years old like our city hall here which was which is presently I believe 103 years old we talked about our number two our fleet and that's we we've addressed that at least started to with our enterprise program which I believe the mayor is very happy with his vehicle our number one and most valuable is our actual our employees and that's something that we're starting to address is as we move forward next so when we talk about prior state and how we've led to the following issues so over the over time in my position we talk about communication we talk about permissions we talk about approvals we talk about documentation are inefficient processes of the past and our cultural issues and how we're going to improve those next so part of that as we focus on our our core values we talk about our service our teamwork our accountability or innovation our respect our stewardship and fiscal responsibility these are our stairs and our core values and assisting us we lead every day with these steps to improve our daily service next so as we look at our core values and we focus on these we they drive the city's mission and and steer toward the city's vision how do we get there these provide us support and strategic plan to focus on areas and goals that the city and the council have determined that are very important to us next we focus to improve and innovate the services provided by to our residents daily review and how can we do better next we ensure tighter fiscal and and process controls many projects to us to assist in this are happening throughout our throughout our our days next we focus on creating the gold standard of operations as you've heard me talk about as I've been in this position we are on this and this is a journey that will continue to work on next we make the city of Sheboygan the employer of choice for our for employees and our team members not just wages and insurance but the full process and environment that we work in daily next so when we talk about our strategic plan which is underway presently we talk about our mission and how where we want to be next our strategic plan has continues to focus on our city's vision where the city of Sheboygan will be a family oriented and prosperous community with a wide variety of housing business cultural and recreational opportunities in a safe and attractive neighborhoods which we continue to do with the assistance of our our departments in our city council our strategic plan which we've extended it through 2022 which is underway the creation of our 2023 strategic plan currently in process we're looking at our core values our mission and vision to make sure that we're on target next so as we do that in a 2021 quarterly third quarter 3 and 4 update for the council we continue to streamline our processes manage manage cleanup efforts strengthen financial controls established policies and procedures that we've noted that are either missing or inadequate for our 2020 and 2021 CLA studies we continue to find discrepancies and address infractions as the council has has been identified so so impressed with our finance team and the work they've done I it's just amazing what we've we've been able to address as we continue to get get started next so long-term investment fund review and updated completed in our July 2021 next our continued creation of the city's first five-year fiscal strategic plan with Ailers as Phil kind of started to review the tids with us this helps us to be responsible and strategic moving forward again first time ever done next our Grotto appraisals and reevaluation phases phase one is completed last year of the five phases we're in phase two this year in 2022 this is not an area that we should be hiding from and allowing to fall behind so as you heard me state last year this this was actually out of compliance since 2018 next actively managing accounts receivables notably delinquent personal property tax penalty payments in 2021 $4,000 2021 actual was 37,700 just amazing when we see that exceeding budgeted revenues by 942% again these are great things happening within the city what more can we say on this other than great job next neighborly we have to talk about neighborly this was Jessica's project and she did a fantastic job but neighborly loans program and applications prior state of in-person only applications five to seven annually annually again this is to help our our constituents as a last last line of support since July 2021 online applications 40 to 50 annually 714% increase it is so unbelievable that we are able to help our constituents day in and day out with their needs 714 percent this was a huge undertaking on top of the daily responsibilities decades of problems cleaned up as you can see our service is now up 714% great job next one employee life insurance for reconciliation and retiree in health insurance audit completed first comprehensive reviews ever in the city's history 12 in an ineligible excuse me participants removed from the plan just years negligence that we finally got cleaned up next this one's an easy one if you get my if you get my line AT&T phone lines consolidation audit completed 36 unused lines can't canceled creating $9,000 in annual savings something so simple but overlooked again asking why do we need what we have right next so continued improvements in 2021 in our quarters 3 and 4 so we talk about our munis chart of accounts conversion next parking stall and rentals and billing moved to munis again off of AS 400 one of those old programs that we're trying to work off of the inaugural citizens fire Academy I have to put a plug in there for our fire department first one and they did a great job they actually quite a few of our city Hall staff myself included older Lester was in there also we realized how hard it is to be a fireman or you know on on on call it's a it's just amazing next my civic electronic community information and engagement platform nearing completion this is to assist our citizen communications and technology our program to take us into the future next our IBM I ask 400 migration 40% of the data reduction again we've continued to really make some huge strides in this 40% is a huge huge opportunity because this homemade program has been used for so many decades that it just takes time to get this information off so as Eric knows my my goal for his department is in 2022 is another 40% yeah I know he's cringing back there so next so as we look at our policy creation updates long-term investments are fund balance are tiff as you as you heard about it our code of ethics continue to grow some development on this is continuing next enterprise fleet management a million savings in geodebt for five year program again this is a huge opportunity for us in taking care of our smaller fleet part parcels so this is a great program so it's a slow rollout be mainly due to supply chain but we have been getting vehicles out to our our department's DPW and just getting the old equipment off and the new equipment on so it looks really great next EAM software implementation was finally approved recently as we know so we just just had our kickoff and it's going to take two years but you're going to hear us talking about it on a regular basis and it's going to be great it's very exciting it's going to allow the council and our teams to really be strategic and understand the lifespan and need for prioritizing throughout the city not just roads and sidewalks but facilities and and so forth so it's great next so we talk about 2017 to 2021 strategic plan extended through 2022 creation of the 2023 to 2027 strategic plan obviously that that's in process and moving forward and it's it's showing some great information group sessions were completed surveys are still going great we're about two and a half times what we had back in 2017 as far as constituent input that's huge two and a half times the amount of feedback now it says to start hopefully it'll continue to keep rolling next ambulance rates first update in 13 years again these are things that we just don't tend to look at or haven't looked at and again they're all mandated so it's bumping things up to where they should be so the new rates and new collections group is working with us so that'll help us with our the revenues in that area next mean is code enforcement and permitting initiation better processes and better controls so that we can help our constituents to make sure that we have the community and neighborhoods that we want next investments and employees 2021 quarters three and four we'll talk about that a little bit so Carlson Detman review as I'm sure all of the council members and department heads are very concerned where are we with that Todd so we're finishing this up very detailed and in-depth and we're continuing to have to really do the deeper dive because we're not looking at just other municipalities but we're also looking at our neighbors on different jobs that are actually comparable to what we what we do within our city but a lot of our jobs are actually very refined and very detailed and it's not like you can just go and take somebody from Sargento or take somebody from a coal or it's it's actually up to take somebody from another municipality so it's very difficult we also have to realize that the city is a city so that means that you can't just go to a village or to a township and say that they have the same positions literally have to look at somebody that's going to have to relocate to to fill some of these positions we also realize that a lot of our positions are actually exactly on scale of where they should be so that's a great opportunity for us to help us understand where we are next biometric screen health screening reinstated it was paused back in 2019 we care to help our team help themselves biometrics helps us understand possible opportunities for each of us to understand when we take this next initiated mandatory employment practices liability training sessions for all staff again training helps us help ourselves and others as we continue to be the employer of choice next increase training and professional development in 2022 budget we increased it by $40,000 again we were kind of step back a little bit back in 2020 because of covid but we really need to make sure that we give our employees and our team members the time and the ability to get the training that they need to help take us to that next that next level so training helps helps us help each other raise the bar as we move forward next wellness committee revamped rebranded renamed however we want to look at that we we're now the well-being committee and we also continue to use our go 365 for those that are on our insurance program again it's helping our employees to understand how that how they're doing and help themselves to be healthier so reviewing how we can excite and involve as many team members to help us in being well be with our well-being next alright HSA contribution for 2022 that was included in this year's budget and again it's not guaranteed but you know if it works if we can work and stay cell stay healthy that keeps the rates down this is something that we should be providing our employees as an incentive next so investment employees 2021 again initiated the internal journeys to supporting diversity equity and inclusion and belonging within our workplace culture providing clarity and understanding relating related to appreciating our valued experiences are varied experiences backgrounds and cultures had our first all-staff training session creating and sustaining authentic relationships in the workplace again we're starting our journey of educating and learning to become an employer of choice and belonging next looking forward into 2022 every time we tear a leaf off the calendar you present a new place for new ideas in progress by Charles Kedding next perfect alright so our strategic plan we're in the define we completed the define portion of it we did that in the beginning of 2022 Baker Tilly is a collaborative member and it's the city's first time professionally done next we're in process of the discoverer piece and that's engaging our internal and external stakeholders we had nine external focus groups many of which were quite quite commutative where they gave us a lot of information some a little bit more difficult than others then we'll be creating our SWAT analysis strengths weaknesses opportunities and threats next from there will develop and review our mission and vision core values making sure that they're in representative of what we what information we we pull together from our constituents and from our our department heads so review that identify and prioritize strategic goals create a strategy map prepared deployment to move out next the deploy that's basically where we develop and change management program assign count abilities completion milestones and we'll work with our department heads to make sure that we can develop key performance indicators and targets will be we'll make sure that we can measure it monitor it and report it and make sure that we make adjustments accordingly or as I call it course corrections as we go next looking forward to 2022 I'm sure you're all excited about what's coming so the new year new strategies continuous improvement is better than delayed perfection by Mark Twain so as we look at our investments and employees in 2022 we're continuing our internal journey supporting diversity equity and inclusion and belonging again we're building our plan our plan and program and we'll talk about that when we have our HR presentation and future learning skills to support critical conversations and civility creating synergies and sharing resources with community partners again we're working with our community to help us become better together moving forward munis human capital management module expansion majority the majority of it has been unused untouched untapped for 15 years it's just unbelievable when you think about the modules that we have that we haven't used next we talk about munis project ledger and capital assets module implementation owned for 15 years and not used again Caitlin basically is working on this as many with again with many other projects in her team this is going to allow us to have compliance with state and federal reporting again instead of having to pull things from different areas we're actually going to be able to upload it in one report complete and accurate next munis general ledger fund consolidation redesign again this was Caitlyn's huge project that she has with her team going on as we speak so this is going to be it's going to go from a thousand 81 cost centers down to 60 just think about that if you had to go through 181 now we're only going to have 60 categories then you look at 6,143 accounts reduced to 557 again it's just unbelievable how complicated we were and how disjointed we're and how clean it's going to be and how easy it's a huge redesign it's still in process the team members are reviewing to make sure that all of the consolidation is working it's being worked on in our training environment and it's going to be rolled out very soon next munis upgrade to version 21 2021 technically 0.3 now heard about that this morning second upgrade in one year keeping ERP system and technology up to date this is tremendous information because it affects everybody and just the understanding that we're now updating things on a regular basis is just huge and when you think about it how often does it happen at home or on your phone now we're actually doing it here at the city and it's going to continue to happen and get better so again starting to plan our regularly scheduled updates for our teams next munis payroll module and process enhancement proper use of workflows and approvals again this is also this is also more connected to the HR side of it and to our employees again this is how we we need to start using our our modules that we have out there next exploration of Tyler munis payments cash sharing electronic payments again this is another module area that is just it's huge it affects so many departments and it's a positive and productive process that we're going to be focusing on this year next munis business license module we're in the process of doing a gap analysis and again these are areas that we need to continue to focus on to improve our our opportunities next one is executive time integrated electronic time management systems exploration this one actually excites me tremendously just because it's it's going to touch all of our own hourly employees and help them to be able to do what they do more efficiently and effectively there's just so many disconnects at that level next so as we look at this in 2022 moving forward there's a few items that will touch on real quickly and that city-wide reevaluation continues a little behind our our aggressive 2021 goal but we just were getting started and in 2022 I've been informed that we're going to be able to catch up and get back on schedule next our financial financial control enhancements again these are areas we have hired Baker Tilly which is a great company they're not only one part of them is doing our strategic planning but a second part portion of them a separate piece is actually going to be doing our actual auditing processes in our finance department so continuous growth and improvement we will potentially find issues I'm anticipating it I know Caitlin and I are dreading it but we know that with finding problems it provides us to open the door to finding solutions and getting better right next DTS view works EAM systems again exciting program it's a long project it's going to take you know years one and two for implementation we're excited to have this for strategic for strategic planning many of our facilities are 50 plus and have problems and you'll hear us talk about that when we reference the tit closures and opportunities again it's really to understand how can we understand and finance strategic problems that we need to address that have been not taking care of for decades next enterprise fleet management vehicles arriving as we touched on before this is a great project for our smaller vehicle fleets at some point we'll be looking at other areas for improvement in our within our fleets on the larger vehicles next our significant infrastructure investment investments that we've had thus far we've had fire rescue pumper truck a new ambulance to expand service South Lakeshore interceptor sewer project that's coming through our municipal wastewater treatment plant upgrades again these are all great things that are happening in 2022 next this one is very exciting for myself and for many of our constituents and department heads this is the delivery of the 10 new fixed route transit buses we're actually sending our lead mechanic from transit actually to the facility where they're building them and he's going to actually be there to make sure to watch monitor and make sure that the construction and assembly of the new buses will be done to the standard that we need this is going to be the first time where the city of Sheboygan's had 100% the highest level of new vehicles going out for our constituents it's going to help us really to plan into the future the next time we look at buying buses in the future we'll be looking at the size of them and what kind of fuel do we want diesel do we want you know regular what about battery or natural gas things like this or I should say natural compressed gas but the point is the next level of improvement for the buses is really going to be more of how are the efficiencies of those buses into the future next housing advancement strategies again this is a huge huge area for the council and for the mayor and myself you know creative creative advancements in housing study the senior housing options and opportunities that we're looking to bring to the city single family housing development as we all know we're working diligently on that and multifamily veterans housing which is coming through as we know again the success of great business businesses is relying on this we need to we need more housing so that we can have more great constituents move and enjoy the the gem of shabuigan next business advancement strategies again continued attention and adjustments as we work with our our plan our ARPA plan but also with the grants that come in making sure that we're we're flexible enough to to expand on all of that opportunity next 2022 lean principles as you as you all know I'm very very huge on the on the fact of continuous improvement and we had quite a few more team members we had nine more team members join us in this great opportunity and if we do the same things and we expect different outcomes this is the definition of insanity right so what we really want to do is look at everything we do daily how are we doing it why are we doing it there's so many things that we've can we've done in the past because we've always done it does it add value does it does it have an art ROI on it so we're doing a great job on that and I look forward to seeing us continue that next this is actually taken from one of our from our fire station 3 our headquarters and it's the big 4 and I want to give kudos to that department because this is actually hanging on the wall this is kind of their mantra or one of them and that's do your job treat people right all all in attitude all out effort words of inspiring and motivation provided by fired by shaboygan fire department station 3 this is hanging on the wall this is what they think every day when they're walking around doing their job that's what we do as a city next so this one here is kind of the iceberg is a little bit like shaboygan right you see what's on top but you don't realize what's on the bottom and that's continuous improvement and development so improvements initiative continued I just I described the design process as I as like the tip of an iceberg what you don't see is in the long haul and that's by Norman Foster again many thanks and praises to the departments and team members they are our future success as we continue to move forward with the council's assistance so thank you