 truly like SARS 2.0 has re-arrived and so something that we've been preparing from yearly drills since 2003 and so this then escalated all the way to the medical offices and then of course we start flight inspections the very next day the first day of 2020 and so this in addition to the toll free number 1922 and many other collective intelligence systems including the chatbots and so one allowed the entire Tony society to crowdsource as you are doing now on Slido the best responses in real time responding to the actual situation at hunt instead of just a handful of experts who may be like very professional but certainly it's not everywhere in Taiwan right and so this is I think at a core of our digital social innovation system which is fast, fair and fun okay and now we have some questions so I'll just move to the question for the next 15 minutes okay the five people would like to ask me whom do I think will win the election Trump or Biden right so my answer to that is that if we think about this deliberate about this and gather all the information about it and think very closely for two weeks then we will arrive at the result and so and and someone will win Trump or Biden will win so so and and that's I think what everybody and with a scientific training can can say nowadays is a probability thing and I do not know who will win for sure but if you're interested in that there's like Nathan Silvers website and so on many other posters websites that you can consult two people would like to know how was it that decided to utilize the information technology to address the threat of COVID very good question interestingly when SARS 1.0 gets to Taiwan that was around the time when we in Penghu in the Pescadora Islands started rolling out the IC card of our national health insurance card and it actually made a really good case of the use of the IC card especially in the time of pandemic because first it reduced the chore of the handwritten national insurance card and also it allowed the IC card to automatically dispatch into the system of early responses without having to wait for people to tally the statistics at the end of the day so the pilot test in the Pescadora Island in Penghu was quite successful and SARS 1.0 is actually one of the digital transformation impetus that convinced the people in mainland Taiwan the main island that we also want something like an IC card in the Penghu Island I bring this up because in this time people instinctively think about the national health insurance card because it covers not only 99.99% of citizens but residents too because in the time of the coronavirus or any other pandemic if we do not protect the people who may not have a citizenship status may not have the voting rise or whatever then they actually are the most vulnerable people when it comes to the pandemic and so people think of the national health insurance card as something that's maximally inclusive which is good because people who are born I think just takes three days or four days to get a national health insurance card and so it's on everybody's mind and also for the past four years we've been adjusting our procurement strategy instead of a siloed applications that works toward each agency's goals when procuring information technology services from system integrators we have nationalized the standard the open API standard from the Linux foundation so if you have used a website before in Taiwan the government website you may notice three like Collins in the top left corner and it's like six dots looks like a Braille display and if you see that it means that it's accessible it's universally accessible for people with blindness for people who do not see well and so on they can use all sorts of assistive technologies to read aloud the website and interact normally as people with sight and this same procurement principle that convinced all the first all the system integrators to work with accessibility standards we extended four years ago to work with machine to machine protocols so if they build a website build an information system and say it's only good for humans to use but not good for other machines to use then we can disqualify them the same way that we disqualify the information vendors that are not accessible saying that they discriminate against robots or something we don't quite say that but the procurement rule says that in effect and so because of that when we built those systems for example the newer system of text filing software and so on all of them have this kind of plug-and-play legal block like modularity in it through the apis the application programming interfaces and that's what enabled all of this to be hooked into the national health insurance card system so that we can for example rational the mask reusing the same user interface of refilling a chronic prescription from the pharmacies because that's what people are already familiar with and that's how we can then use the n h i card to like filing a local tax and a local convenience store and all in all the six thousands or more pharmacists and the 12 000 or more convenient stores all together enable the mask rationing system there's many other examples because for the interest time i'll just use this one example but the api over kpi is very important when it comes to procurement all right um what and how do you do with ict technology to help the reopening of the border for traveling excellent question um one of the most important border control measure in taiwan is the digital fence uh and in digital fence again we do not collect new data uh that we didn't collect before the pandemic because if we do that then the privacy implications uh the cybersecurity implications uh will be not as well understood if we make a new technology during the pandemic then of course people can be reasonably wary of this new technology and the digital fence uses tried and true technology which is the same technology that people receive a sms when there's a earthquake advanced earthquake warning or an evacuation warning when there is a sudden flood both of which happens quite often in taiwan uh well except taiwan which doesn't happen this year but anyway so people understand that the sms of course doesn't read your email it doesn't infringe uh any of your application layer uh security it works regardless of whether you have bluetooth or gps or um even wi-fi uh or any of the other connectivity technology doesn't know where you are you just know roughly where you are in the vicinity and so based on this design principle we may show that when people uh who choose to home quarantines that go into a physical quarantine hotel in those 14 days we may show that the digital fence works in a way that's minimally privacy uh invasive and by the time that they finish the quarantine then they're uh okay with that um and because the telecoms never really share the data to other um companies and so on there's minimal chance of the uh leak of the privacy information uh and so after of course we uh explained how the system works in a parliamentary interpolation and public hearing uh session the approval rate of the ccc measures uh grow from 91 percent to 94 percent but we still thank the other six percent for keeping us honest and accountable uh and when we're now gradually opening up the borders uh and uh providing for for example like important diplomatic bubbles and things like that um it turns out that we can actually uh repurpose this triangulation so that it's not a static bubble but rather a moving bubble uh so that's a bubble can travel with the person if they have a a prefixed um like schedule of travel to make sure that they do not for example suddenly take public transportation uh are things like that and all of this of course are still within the constitutional limit because we never declare a state of emergency and that enable a more flexible way of working with the digital quarantine measures uh so now now I'm supposed to translate the Mandarin questions to English okay let let's see how I work as a interpreter so eight people would like to know uh because of the um good um record when countering the pandemic with no lockdowns um then the international status of Taiwan um has risen or at least people talk about how I'm more uh from my perspective uh such a good performance uh is there something that's still missing from it uh and which are the missing angles and how can we convert those good performances uh into a slogan that will enable more meaningful participation uh of Taiwan into the World Health Organization or the United Nations uh and how to enable this kind of functions this is an excellent question so we already have a really good slogan and I believe that uh the Ministry of Foreign Affairs worked with the Ministry of Health and Welfare uh on that slogan a couple years ago and it's called health for all Taiwan can help uh and this is our main message um before people think of Taiwan and WHO or UN and think Taiwan needs help but after that slogan rose out we flipped the narrative saying that actually you know we don't really need the the help we were doing quite well but if you want to counter the pandemic or if you want to counter the infodamic that's associated with the pandemic without resorting to authoritarian measures if you want to keep your democracy and your economy while fighting the pandemic then really there really is nothing um that prevents you from looking at the Taiwan model learning from the Taiwan model because we're a country with good open innovation records we will co-create this model with you and so this is uh I think a really good angle a really good narrative and when you um just spread it out the idea that it's not a zero sum game between public health on one side and human right and privacy on the other or when it comes to an infodamic it's not a false choice uh between the freedom of the press of the speech and so on on one side and the public awareness and resilience against cognitive warfare right and this is what Taiwan have time and time again proven and just published in for example Taiwan can help that us which is a great website and it's not even sponsored by the government it's crowdfunded maybe by you right it's crowdfunded and crowdsourced by some very young youtubers and sharing the Taiwan model to the um all the audiences across the world so I think that answers the narrative question and so are there anything missing from it well I think um it's often kind of overlooked how important the trust from the government to the citizen is so I often tell the story of how the CECC the central epidemic command center decide not to impose any penalty or to force closure of the intimate drinking bars and dancing clubs when it occurs that the contact tracing and their professional respect of privacy may be at odds instead of the CECC just said we trust the business owners to do the right thing we explain the scientific crux of physical distancing and then they co-created this real contact system or shillian chi instead of the real name system shillian chi that says as long as we can contact the people there within the last two weeks in any business they don't have to give this data to the central epidemic command center they can shred it after a few weeks and then they come up with single use emails prepay SIM cards or things like that to both keep the contact and also keep their professional respect of their privacy and once they did that the municipal governments gradually just allowed the intimate drinking bars and dancing clubs to reopen I use this example to talk with many other CECC equivalents in other countries because first it's not intuitive at all when something like that happens the CECC other jurisdictions tend to choose the other way which is to just force them underground essentially but also it shows the pygmalion effect in work if the government trusts the citizens then citizens become trustworthy and become co-creators but if you start by saying okay these are others these are people who deserve to be underground then of course you create vulnerabilities within your own population I think this is an angle that we need to emphasize more because I think this more truly explains why the time of model works so well without any top down shutdown lockdown mechanisms 10 people would like to know so there's many information and communication technology being applied in Taiwan however many official agencies develop their own systems every municipal systems every city-wide systems may work very well within that area but they do not work horizontally and so for each clinic or hospital for they to join various projects the same data needs to be entered many times so can we interact through those systems instead of forcing the clinics or hospital or people responsible for data entry to enter repeatedly the same data to various different systems this is an excellent question and the answer is yes we are now testing a technology called a t-road technology that would enable any two agencies within the government service network who has of course that's the legal authorization to exchange this data in the first place it's basically the same as the previous arrangement of shipping CD rooms or shipping SFTP or whatever around which is a very unmanageable topology and it makes like building new connections horizontally harder than just requiring the person to enter multiple entries so because if it's harder so people don't bother doing it but now with t-road each and every agency have to only install one adapter that converts their legacy software entry points into the API endpoints for the t-road to hook into and then there's a API management mechanism in each and every ministry there are 32 of them that will then enable this kind of agency to agency exchange of information so you can query these data as if they are stored locally because there's a way to exchange this data but we can both trace the it's very auditable we can trace the flow of the information and as a person as an individual you can go to the mydata portal at mydata.natgovtw or just search for mydata and then use your national health insurance card or other digital certificates and then you can see which agencies hold your data and you can also audit their use of your data if you saw that your data has been entered incorrectly and so on previously there you have to collect five different agencies to get it updated but eventually through the combination of the mydata portal and hopefully by next year our data protection authority our independent authority for data protection then you can do this in a much more streamlined fashion so it's actually easy to remember the T-road is the horizontal connection between agencies and mydata is this vertical download of each and every individual and the exercise of their data rights I think we only have time for one last question so the question is so after 5G or during the 5G deployment how will Taiwan change and how will it impact the medical profession I think what 5G brings is that the kind of real-time response that whenever you post your slide or question we're watching this livestream you can see me nodding and so on but there is a perceptible delay if we're using livestream platforms even with the state-of-the-art televideo conferencing platforms it requires both sides to have good fiber optic connection and then an Ethernet connection so that we can feel that we are actually in the same room which is what we have invested a lot because we have broadband as a human rights but there's a limitation in 4G technology not about bandwidth but about the latency so when you're outdoors when you're using 4G technology it never feels quite the same as being in the same room or in a high-speed connection through the fiber optic lines so what 5G does to me already because I've been using 5G for the past three months now anyway so the experience that I had through 5G to video conference with people is that I can feel the same low latency feeling of co-presence that we're actually in the same room I actually work a lot with say the XR space virtual reality headset which is not just a VR headset that is controller free I can just control using my hand but it's by itself a 5G phone and so it can work anywhere outdoors and it has a pair of camera so I can scan anywhere I'm in for example this room and then I just scan the VR room and send a share link to anyone with another XR space device and they can then join me in the same room and if we're both using 5G once they nod once they smile and so on I can get a signal immediately in my eyes so that there's a lot of empty seats here so I can put on the VR and still seeing you folks but then the empty chairs suddenly all the live stream participants appear in the virtual chairs here and so this will make a true co-presence feeling that will enable a lot of the care work that was previously inaccessible through this very code and lucky two-dimensional piece of glass to join more of the not just the medical but also the healthcare industry so I really look forward to the day where we're not restrained by the fiber optic lines but could in any rural places any indigenous lands any high mountains and so on enjoy the same level of person to person care through 5G technology thank you for the questions thank you so thank you very thank you very much minister Tang and so there's a lot of questions on answer but we can certainly carry on the discussions in the end of our panel discussions I just wonder how many how many people in the audience who are for the first time listen to minister Tang speech how many people you are the first time okay then congratulations welcome because you are seeing you know this is really the future communications and you will get used to it I mean this is my second time and I feel really enjoyed anyway we will talk about the topic later on