 Hey guys, welcome back to my YouTube channel. This is Daniel Rossell here and this video is a little bit different because Today I want to offer a unsolicited very important unsolicited video testimonial to a company called just not fair It's headed by a guy called Moshe Fulde And I'm gonna tell you a little fun story about my corona experience of having a flight Cancelled and it waited so long to say this for legal reasons. I can't spill all the details I can't tell you guys the name of the airline or I can't say even the name of the destination because if I did my little small legal victory in getting my flight ticket Refunded will result in a large legal defeat of a defamation lawsuit So we don't want that to happen that would be financially reckless to to do that So, you know, unfortunately have to be a little bit sparse with the details and just to say that again to reiterate No one asked me to make this video I told Moshe I was going to make a video completely out of my own volition because Those of us living in Israel We have dealt with plenty of good companies and bomb companies frankly and service providers And when you encounter somebody who's really decent honest and committed to providing good service I always try to Spread the good words or spread the word I should probably say to not sound not seem to evangelical So this is my attempt to do so for Moshe and his team at just not fair because I think they are a great Great team. So firstly, this is their website is just not fair calm And it's a company that helps people to get compensation For delayed or canceled flights amongst other things. I'm on their website now I assume Moshe has a good sense of humor because they're I'm just gonna read a little bit of their text from their website It says just not fair was founded to help the airlines get in touch with their deep-seated desire To treat their passengers fairly and promptly compensate passengers when and as required by law So after this experience, I didn't really I wasn't really feeling that deep-seated desire I must say on the part of this airline to treat me fairly or be anything But absolutely horrible to deal with but thankfully I had Moshe and his team on my side to make some headway So let me so that's what they do. They do a flight cancellation claims flight delay claims Luggage claims personal injury claims Moshe is based in Israel So I guess he's especially relevant or that's his client base. I don't know I think he deals with people from other countries as well but in any event whatever people say about these Lawyers who help you get compensated for flight claims. I found Moshe nothing but a pleasure to deal with Okay, here's my sketchy story. I mean sketchy because I have to not include details for legal reasons a number of years ago when I got married at my after my wedding somebody bought me a voucher for an airline Gift voucher to use on flights. So this was then COVID happened and you know COVID was going on whatever and Just before the expiration date of this voucher when you know the airport in Israel started opening up I said, okay, let's book a flight The us being my wife and I so we booked our flight to European destination and again I can't say which because that would that's best that would be pretty much the same thing as specifying the airline in this case So we booked our ticket to a European Destination and we were very excited about our upcoming trip to this destination And then we received an email out of the blue a couple of months before the flight fortunately we hadn't booked our accommodation because that would have been even more of Inconvenience and it said your flights your flights cancelled and I said, oh wow, that's weird I've never got a and I don't it didn't specify the reason the airline was still flying to this airport So I don't think it was COVID related. Maybe it was in any event. I'm like, well, that's a bummer So I get in contact with their customer support And I'm like, okay, so here is my ticket. You guys cancel the flight These are the vouchers that I used to pay with the flight Are you gonna like reissue the vouchers and basically they refuse to reissue the vouchers The cost of our airfare was like vouchers plus like 10 bucks or something like trivial So I they refunded the like $8 to my credit card, but they refuse they refuse to refund the vouchers I had a feeling this was kind of crummy behavior because when you pay for something even if it is corona You can't just like not honor your gift vouchers But at the same time I wasn't gonna do anything about it I told the story to a friend who had used Moshe as he came over to us for dinner one night And he said you have to get in touch. It's worth getting in touch with Moshe tell him your story So I did and he on my behalf helped me to file a claim a legal claim in Israel For the value of the gift vouchers that the airline refused to refund. I am pretty organized I had I had done all my sort of like evidence collection I had screenshots even videos of the live chat conversations and sort of even the airline even was I would say dumb enough to Write me an email saying we agreed to refund you eight dollars a gift voucher refund zero dollars So it was kind of like black and white So anyway, so Moshe and his team the lady working with them Helped me to file a claim in the small claims course, which when it's in Israel It's difficult. I've actually done it once before and he reassured me that he provided great advice even though this was a non-Israeli airline that it was possible to sue them locally for for the airfare plus Plus a little bit of damages So he got the ball rolling and that sets so then the airline's legal representative called me like I don't know a few weeks after we filed motion in the small claims course Saying and there they their line is like. Oh, it was such a it was a complete mistake and a total oversight Which I do not believe at all. I literally hounded them about this for you know The best part is six months and no one offered a refund until just after we filed a lawsuit So this is if you're dealing with airlines particularly the ones with worse Reputations for customer service. Just know what kind of a fight you're in for and I won't I can't I shouldn't Share the rest of the details about this but it took a lot It took a little bit more hand-wringing But motion was there every step of the way to provide advice as to what to do and this culminated in us getting our Getting our money back essentially the gift voucher is refunded in cash The airline insisting until the end that there was some kind of a human error that went on and that was why but again I don't personally believe this for even half a second. So anyway, I had a great experience dealing with just not fair The website I'll put a link to it in the description. It's just not fair. F. A. R. E. It's a play on words calm Motionist team are great to deal with and if you have been for want of a better word Screwed over by an airline who are using covert and as an excuse not to offer you your statue Statutorily required compensation whether that's under EU law or whether whether just under national law Then it's definitely worth reaching out to them through their website super responsive Super easy to deal with and I had a good experience and I got my money back in the end So there you go guys don't take it lying down from from crummy airlines and Reach out to motionist team and you will not regret it. Thank you for watching more videos coming soon