 The study examines health and social care professionals' experiences with digital service implementations and identifies 14 practices to ensure successful implementation and integration into routine work, including comprehensive communication, consistent implementation process, justification for the service, opportunities for professional influence, positive attitude towards the service, supportive organizational approach, enough time and know-how for training, targeted individualized training, usage monitoring, feedback opportunity, and support for professionals' work tasks. These findings can be useful for organizations and service providers in ensuring sustainable implementation of new digital services and smooth integration into routine work. This article was authored by Janna Nadav, Anu Marja Kailanan, Sarri Kujala, and others.