 This study examined the perception and experience of patients and community members who use Mahalla clinics in Delhi, India. It found that proximity, waiting times, perceived quality of treatment and cleanliness at facilities are important factors influencing patient visits. Additionally, lack of first aid facilities and long waiting times at some clinics were identified as challenges. To increase utilisation, it is recommended that publicity and awareness campaigns should be implemented and data should be regularly analysed to identify any issues that may arise. This article was authored by Nitish Virmani, Ishan Mittal and Chandrakant Lahariya.