 Alas ma'in sana from Kitengela and then someone is saying from Kaganda Muranga then Dominik is saying wali mu Dominik nikiwa kisi kwenna amasago then there is someone else saying good morning that is Hillary K.E. Mngini amini ambia natezama nikiwa hapa na muesi in bungoma county mimi na tamani sana kufika mumbasa but very soon hope lazimantafika your dreams are valid your dreams are valid so that guy has introduced to us the question of the day what we are asking you kwen tanda awe tu nini kwenbe you go on our social media handles nia uwone nini nitu na uliza so our question of the day which has been answered by one of the viewers or rather one of the people that have commented is domestic tourism ni wapi huja waifika hapa Kenya na una tamani sana kufika ni wapi huja waifika na una tamani sana kufika that is here in Kenya where have you desired to go to the most end you've never gone to before i get to hear or rather before i get to read more comments someone has said mumbasa iaia kubungoma but they would want to go to mumbasa so before i get to read all your comments and ask everyone in this studio to tell me where they have always wanted to go to i have two beautiful ladies in studio to talk to us about tourism it's world tourism day there seems to be a world something day every day and today happens to be world tourism day 2023 karibu nisana thank you kukuna moja ame baka pageant you look nice thank you you know you know nanganga wa to work kikai vela fona kwa mkai mkila wa are those things true can we just ask before you give us you tell us you live those things true then you mkila nga mi tabudu ya kichu and then you sit in an upright mana yeah they help you train your posture so mimi even me kavi baya i need to sit like this yeah but what we are taught so let me ask you why do i need to sit like this like why do i need to sit with my back straight kus you as a model you are representing something so you always have to be like on brand sit kama nina slouch nislouch lakini i will never understand it just it's a good place to start this conversation can you tell us your name so my name is Elisabeth Nzilani I'm a runway model and fashion designer and entrepreneur and I have my own foundation it's called Nzilani Foundation amazing there's an amazing lady in glasses my name is Chayontegi I just completed my sorry my name is Chayontegi they are parents who have a phd in naming children yeah they overdid it okay it's fine you have a beautiful name thank you yeah I'm waiting to start my career in public administration so that's all right now amazing so are you passionate about traveling yeah personally I am because as a model most of the time you'll be required to travel to events to various places maybe there's a function you're supposed to attend so it's something you have to adapt but if you love it from the start it's an added advantage because you get to enjoy it it's not like your first for me it's just I like fun I have to have a list a list of places to go like you have it's the tip you know so yeah it's okay so tuwanzi tukwa yoswa liya yanyetuna uliza wa tukwam tandao let me just start with both of you before even talk about world stories in day let's just start from ni wabi huja wa ifika hapa kenya na una tamani sana kufika for me it has to be diani oh okay oh that place I always see the photos the views I'm like so yeah diani ena shipahi I don't know I think it's in Naivasha it's just in a kanga really luxurious and you know just want to go there and relax nothing much personally where mmhmm I don't know it's so honest to ask me today I I don't think I fancy going to Kost wow no okay practically I think because I have lived in Kost okay makes sense I don't you see the way people love think about Kost and they're like ooh I want to go to Kost I think where I would want to go to where I have fancy going to is this kajadu kajadu to places in kajadu those two beautiful beautiful place I think I have us I have a lot may have a bucket I don't have my phone I wanted to tell you I have a whole list of places I want to go to in Kenya so I am I'm doing I'm taking them one by one like in terms of places that not many people go to so I don't want to go to Naivasha I don't want to Nakuru those are like it's just too remote to places to when you go to Audrey atimu kona kikitu kani toa saab samu eno kukajadu nukondani I've heard of it it's so nice yeah so I that's what I'm thinking so let me ask you do you think that there are places that are overrated in terms of tourism here in Kenya for me would say I think the the Kost the Kostal region for us people are like I'm going to Kost Nanda Mombasa you know and in your head you have this whole it's a nice place but then you have this whole big picture of everything that's going then you reach there you're like oh so we have normal people there it's just normal Kenyans you know because sometimes people tend to think it's like a place that's different from from Kenya but I think for me the Kost but it's a beautiful place yeah do you find that somewhere you think it's overrated in Kenya I'd also think Kost Kost there's nothing different other than the beaches restaurants nibi tuzikopia na irobi like everything is just the same other than kwingia kwa magi na kwingia kwa magi the only difference ni om changa kwa kus badatru kutenda swimming pool at resorts and stuff yeah I think what I enjoy Kost ni wa zungu maybe because of the climate and what but for us seti ni katuna to roka snow somewhere so yeah Kost is quite overrated so uiwa mesema na toka kwa nadiyani na kasi ma Kost ni overrated Kost mombasa to be specific okay yes okay okay mombasa but there is no difference okay why do you feel so because mombasa and again it's all the same people go for the same reasons na inaka the same so there's no difference do you find do you in your own opinion do you feel like as that is when I mean as the local mananshi that is Kenyan domestic of course let me just naming that because that's what they're called domestic tourists do you how would you compare domestic tourism level with international tourism level because you see as Kenyans have we embraced tourism so I think for international tourism it's I think it's performing better compared to domestic tourism because for us I feel we are we are usually like this place you don't see them that excitement that joy it's like you're going to a new place but you see for the tourists the international ones when they come they're like they're so excited because they're going to a new place it's maybe most of the time it's a new name to them when they are here in this places for the first time so for me I think international tourism is doing better definitely international because okay atakwa tour agencies like when you want to give them a deal of we're just locals we want to go somewhere they don't the reception is quite different compared to like international guests or tourists because they usually like ah here tighten the tapes amingi and you guys are just difficult to deal with but international tourists their rates are higher so they pay more which is beneficial economically and also I'd say kama there's a time I went to mara for three days by the second day I was bored I was so bored I think any you wake up in the morning the same things you see day one it's the same things you see day two and any since then I haven't been able to go to Simba next day and go to Simba the third day like no so I think international tourists they find it exciting for them it's exciting so it's a new experience yeah so let me ask you you've raised a very important a very important point if you as a domestic traveller are thinking like that do you feel like sisi ndotuna changia our tourism sector not growing the domestic side of it yes because I feel like if we were more excited about it and if we had that enthusiastic energy like we are excited we always wanting to go to new places let's go visit this part of Kenya let's go this side I feel people would embrace the culture more compared to just oh Amanda Naivasha oh okay you know yeah yeah I agree he a try on I love I love what you've done there I love what you've done there that came in quite quite handy but are we putting enough effort into our tourism sector no we are not why not because I feel there is some effort but we can do better we can advertise better we can encourage our community here the local you know people we can I think we can do something to yeah the locals we are not doing much but at least we have to our agencies when you understand in place of that ataka as we are not visiting the places and what but their marketing is very top-notch they have very nice packages and yeah plus the ministry in charge of it so they come quite in handy so in a in a balance they help to have the balance in that sector yeah amazing let me introduce the issue of traveling agencies would you rather travel using a traveling agency or just arrange your own traveling means so for me I have never used the traveling agency so I wouldn't know how the experience is but what I hear from people I think the experience is nice it's more convenient because you don't have to to source out for resources by your own like traveling means accommodation and stuff they get you sorted and everything so I think it's an experience I'm yet to try but from what I hear from people it's it's a nice feedback so I don't know travel agencies I think it depends if you're traveling on a budget it's not a good idea to use travel agencies and but if you have the money and you're comfortable paying because they're obviously going to add their own charges they have to benefit from it and to use travel agencies it's also beneficial for people who are not familiar with the place let's say some like international tourists so they're the ones who'll probably use agencies and also let's say if you're from Bungoma you want to go to cost you wouldn't know cost so a travel agency will be the best choice because they'll arrange what you'll do like the first day maybe go swim with dolphins do one two three but if you're on a budget you have to like sit down let's plan transport this is what it's going to cost us we don't have to use a plane let's use SGR when we get there we don't have to use a taxi let's use tuk-tuk you know so it's going to be cheaper so yeah so what what do you look for in um now that we were talking about our question of the day was talking about place una deza takakufika so what do you look for in a vacation package like right now assuming that you're going for a vacation what will do you look for in a vacation package I think for me I would go for comfortability first of all and the convenience and then are there some exciting things to do some activities maybe sightseeing what are we going to do while we are there because I want something different from where I'm coming from let's say if I need a vacation it means I need a break for my from my day to day life so I need something more exciting so I think for me I would look for the thrill for the convenience and comfortability and of course affordability what will the ideal vacation package look like try affordable it has to be affordable first affordable but still they have like good accommodation for me when I'm traveling I think number one thing where I'm going to rest after the whole day it has to be somewhere quite exquisite I'd say so and what else we have to have like free stuff like you know we let you do stuff on their own budget kind of yeah so you've raised very beautiful amazing points what would you consider most important in the tourism sector that is is it the price is it the product or is it the experience that is communication what would you consider most important the price that is money yeah the product what you're getting or the experience I think for me I would choose it's a tough one so for me I think I would look at the the experience first of all and if I was to choose a second one I would go with price the experience because the product can be there the services can be top notch but at the end of the day the experience is on you you can choose either to have fun to enjoy or to engage they can give you the packages but at the end of the day if you don't want to take part in the activities if if you don't want to be part of the package you won't have the full experience and I feel that's on you so for me I would go for experience first of all and then price okay so I'd say experience then product then price I would choose but by the time you are deciding to go on holiday or a vacation let's say you put like money for that so price will come last then experience is number one because I'm going on that ship because I want to have fun I need to experience it like it's very disappointing tell me you go to cost and then it rains the whole time it rains it rains the whole time I went that was what happened to me the last time I was in cost let me tell you it was in sorry it rains the whole time I choose you now was it May or April it was during that school holiday not the second one the school holiday I went to cost and I went on a Thursday I was coming back for a Sunday let me tell you it rained on Thursday it rained on Friday it rained on Saturday the only day I went out and I left Nairobi went to cost the only day it did not rain was on Saturday from one oh my goodness that was the only time I went out okay the weather was amazing because it was not that kukiniye shabada hukabali it like it was it was nice but let me tell you I can't trust faith you don't you you don't know if you are going to live in a kitchen and you are in a room the whole entire weekend because there is I really prayed stop praying no Thursday did not stop Friday Saturday and I was just like I will not have gone two I went to cost during that time never ever so you didn't get to swim no even to go out the only thing I did when I went for that for that back the only thing I did was attend church on Sunday and on Saturday afternoon I went for a walk in old town that was literally it in a pair of shorts and a t-shirt that was it that was your first time there no but for holy day exactly that's what happened the last time I was in cost was recently that was a one day thing I went for a day in the morning got in spent the day I didn't go anywhere so now you are I just stayed in the hotel and that was it stayed in the hotel the whole day went to I don't know I have this love for old town went to old town in the evening then came back on Saturday so now this second time was supposed to be the highlight now this second time I was just was and then rain ok nili kwa but at the first time do nili kwa na psych but the second time I just needed a day away from my normal schedule I was just tired and I wanted I want rest so I went to cost so your experience was old town sorry I cut you short but I totally relate when you say it is not funny to wake up to look for a vacation and then it is ruined by weather have you ever had an experience where you wanted to go doesn't have to be like a vacation vacation like you had to travel but you wanted you were you are going to somewhere and then yeah you wanted to have yeah I've had one of those moments for me it was a different one because now we were supposed to to have an event and now it's at night and we the team they were they were not ready with the the tents and everything so now rain starts and people are now stranded what do we do should we go on should we cancel should we postpone because now it was last minute but thank god it wasn't that long they were zile shot shot once try on we won't do it as you say we won't do it we won't do it we won't do it as you say we want to tell us haven't been in such a situation yeah rain kwa niya ribia plants the dea niwan that's the only thing that is stuck in my mind with rain I can't even remember any other scenario other than the dea niwan because I think yon dei ni uma the most inu unamka you've changed you're just in your swimwear umekasa unangodja aki itaisha itaisha let's wait till evening you're just like okay saniku kula tuna kuru di kula la so yeah that's cool I think one of the most crucial things when it comes to tourism is customer service what's your definition of outstanding or rather impeccable customer service for me I would I would go for a team that's friendly first of all that's accommodative of every person because we all have different personalities and different characters so to say so a nice customer service kind of deal would be one that is accommodative to everyone and one that's friendly and they're just ready to assist you and they're outspoken not like you feel you have to be like excuse at times they also reach out first yeah try it what will be you like take on that yo yo this is this ukitokai your trip utakua like man I had the best experience with that customer service I think we'll start with the tour agency first lotfi kekwa the place itself as much as we like to support the small businesses that are coming to our agencies the problem is most of them are kwangi organized so they end up spoiling your whole experience and holiday like you might get to the vacation and maybe the activities something that was in the package you go assuming this is my activity for today it's already paid for you get there then you are told no we don't have an idea about that you have to pay again so you already there maybe you hadn't budgeted for that you guys left home knowing everything is sorted so you have to source extra funds already that has spoiled your experience because now you have to none likes digging into their pockets a second time a third time so on tour agencies that could be my only complaint and then maybe you go to a place kama it cost atakua to anapenda kwenda cost there are places where they prefer serving other races I won't specify but various other races so you might sit there we take time to bring you food there are restrictions that ni nim na kiawa and you are like aya why is this other person able to do this and I can't do that when he wants the problem so is my customer service is I think in Afakwa priority number one because that will determine will they want to go to that place again will they travel to this agency again and yeah you've raced something that's very very like attachi attachi subjects because in tourism where we started from because we almost coming to the end of this conversation where we started from from domestic and international tourists there's this the way she's saying it that there's a way that international travelers are treated that domestic travelers are not treated and I wanted to ask what in your opinion what do you think could be done to better the situation so for me I think if we embrace it's okay to be in these places it's okay to be in the same space with these other races and for us to normalize it's okay for you to get the same services they are getting I think that would be a stepping stone because if you go to a place you know like if this one is being served a certain way I should also be served a certain way because the amount we are paying is the same is there any time it's written now for international ones you pay this amount and then follow I think the services the pricing is the same so first of all for us I think it needs to start with us embracing like the fact that if this service this is the standard I should be getting this it shouldn't be minimum and also for the for the ones in charge like the ones offering the services I think they should also embrace it's like you also giving back to to your people because it will also encourage domestic tourism because you'll be like if you go to this place there usually this certain race there but the experience you get it's the same so it will be somehow encouraging to us to engage more in these activities and to travel more amazing try your two cents okay for me I'd say training training of the personnel who are handling the clients you have to make sure they know every everyone is important this is how you deal with people and so they'll be they'll be fair and then supervision supervisors have to be say to you just sit somewhere and give instructions like move around know how my clients being treated is everyone being treated or right are there any complaints and if there is any issue of racism what is the not like punishment but what are the consequences of a certain personnel if you are sported or reported or something yeah and then what we can do also as tourists when you go to a place and then you feel apana nimeonewa I think we also have to like to try your mentality akunam toa kwa apaku kwa nea you know so uneza fika ata someone is just saying something out of this these are the instructions place yetu ikoivi but you na feel apana nani ambivo jumini in Kenya and na feel nikawu yako betaku nishinda so uta end up umova react over something that's not an issue and then yeah venya tu piatuna say maichi ah costi kovarated jobi kovarated if we show them we are also important we are also traveling to these places we are giving you business so tafanya wanziku treat everyone equal amazing naunam tumginame sema watching from siyae actually me he's calling himself himself chachil watching from siyae mimimu nipele ke mumbasa kwae kariuki nisema following then there is racha racha jose hopi nimi pronunce visu rea mesima wata mu yantaka kwa na wata mu then someone is saying tuning from Murangagidraf thank you then uh munginame sema hapombele kando then someone is saying tuning from Naivasha na place nemeta mani kufika nidiya ni at least me enjoy the cool breeze at the beach someone identifies with you that is Michael Truman then there is Shix Lacey na sema na kuru massive thank you then there is Lucy and Lucy na sema following thank you then there is Pablo saying watching thank you munginame sema Luke Junior mesima mani pelika wata mu then Katerina me sema pamoja tukupamoja na wewe perwe I say Basti na sema waitu fefom nipele kemo Basta Basti Wandoasi na sema okay thank you Wandoasi then Kevo is saying good morning good morning to you Kevo then Edgar is saying nyahuru tuned thank you so much Edgar so I want us to wrap up this conversation I don't know where you want to wrap it up but I want you to give us a parting shot of umshat wami amnata kakwenda wapi at least ningejwa ninge malizia na yaw part but to liyaza na yaw part so you can give us your part in chat anything tourism related and tell us where we can find your nurses on your social media handles that's your camera so for me I would encourage the public out there and people if you want to travel somewhere it's nice to have those goals and visions it's nice to want nice things and a vacation and everything and once in a while it's nice for you to have a vacation they say too much work without play makes makes liza dull girl yes so if you work hard you should also enjoy hard so to say so it's nice to have these packages it's nice to explore our beautiful country we have various activities to do here and we should embrace domestic tourism it will boost us as an economy as a country and it will encourage just more to be on the same level as the others on an international platform so for me you can find me on instagram at nzilani underscore lizz and everywhere else tik tok facebook snapchat at lizz nzilani these ending we are going to December holidays and stuff so to our agencies mongese packages very many people people don't have to travel as couples as friends who know each other let's just get out of our comfort zone travel with new people make connections to say the economy to say the ruto instagram underscore try on teji if teji na pronunci laji teji ji when i grow up i will name my children the way mama try and named her way i think na pijama mama try and let it pay i'll pay tips on naming children because way but anyway thank you for keeping us company from money up till now we do not take your company for granted we appreciate you immensely and you know we're going to do the same time same place same everything tomorrow the same time to putani hapa kesho for sasde vibes where we get to radiate and brighten up your morning my name is Chris my again thank you for being with us today