 What the services are essential services for the population and due to their own characteristics They are monopolies that means in one region one unique operator or utility can provide that service to that population in that region Monopoly means some problems one is that The utility has not a strong incentive to be to be efficient because There is no competition The second one is that the relation between a consumer and when water utility is not Well balanced relation, of course The consumer must accept the conditions of utility because he has no alternative That means a third part is Needed and that's a part is regulator to guarantee the better balance between the different stakeholders mainly the utilities and consumers and the role of the regulator is to guarantee that the service has good quality with acceptable affordable Prices this easy to say that's quite difficult to do And we the regulators work a lot Together with utilities and consumers so that we can have The services at the level of quality with the level of quality we want but without inefficiencies that means Reducing costs so that the tariff to consumers can be lower and affordable that's our mental and It's in my opinion a very important Organization the regulators to improve the quality of life of our societies