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Service Manager 9 Introduction

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Published on Sep 27, 2012

This is a brief introduction discussing login, ESS, the to-do queue, some common kinds of tickets, navigation and the use of the fill button.

It is appropriate for users of HP ServiceManager version 9, including customers with modifications from the out-of-the-box system and customers using BP4SM.

The corresponding presentation (also under a share-alive creative commons license) can be found at http://www.ifost.org.au/Training/Serv...

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