 Dear students, I welcome you in the course of Leadership, Emotional Intelligence and CNMaking. This is module number 158 and we are going to talk about working across cultures. Remember that when we are working across cultures, we have to develop our cultural intelligence. Our cultural intelligence, we have to understand how different cultures have different emotions and moods. Now to understand different emotions and moods across the cultures, there are certain things that we need to understand. The first important thing is that people in one area can understand better how the emotions and feelings of the people there are, why they are doing it and what jargons they use. So natives of a culture are better able to understand the cultural context in which they are actually operating. Firstly, complication is created when you are moving across the cultures because one culture's jargon can be different from another culture's jargon. One culture's demonstration of the mood and the emotions can be different from the demonstration of the mood and emotions in another culture. So we have to be careful, we have to be vigilant that the culture that we are interacting with, how are the people of that culture's emotions, thoughts, how they are, how they are outgoing, do they belong to weak culture or do they belong to strong culture? Similarly, we need to keep in mind that the emotions are actually another language, that is another input, because of which the expression of your thoughts can change. So we have to be careful, we have to be concerned about how people are expressing their emotions, whether they are strong or weak cultures, whether they are change-oriented, flexible, adaptive or not. Because until we keep these things in mind, in the cultural discussions, until then we cannot develop cultural understanding, cultural intelligence. Now remember, when we are moving across the cultures, there are a few more things that we need to understand. For example, we will have to see that in our emotions and other people's emotions, where there is a gap, where there is a problem, what is the thing that cannot be expressed, what is the factor, what is the expression that is being expressed. And on the back end of this, there are a lot of psychodynamic developments, there are a lot of cultural factors that are done. And we should be able to diagnose the root causes of all those things. Another important thing is that cultural sensitivity is very important. Obviously, cultural sensitivity is subjected to the value system of that particular culture. Because under that value system, the cognitive aspects of people, the effect of them, the behavioural context of attitude, all these things must be being influenced. So we have to see the values, we have to be culturally sensitive and the culture in which the sensitivities are taken care of and control their demonstration is very important. Another important thing is that during all this discussion, we should not look at the value system of others. What is their source of value? From where do they get the opportunity to live their lives? What is the way of life for them? What are the important aspects for them? In those important aspects, things can happen, people can happen, places can happen. So we have to see how and why those people give value to a different context. Because until we do not understand their value system, we cannot understand their cultural factors. Another very important thing is that when you are encountering across the culture, then try to pick their jargons. Try to understand that the demonstration of your emotions and their emotions is different. And how should you react? Because until we do not control our reactions and we do not develop our reactions according to those cultures, it will be difficult for us to get optimum outcomes in negotiations and decision making. Dear students, remember that cultural sensitivity and cultural intelligence are very important things when we are moving across the cultures. Many things in our culture are easy for us. But when we go across the culture, we should use sensitivity and intelligence there. Thank you.