 Hello, this is Matt Darnell with Council.Cloud showing as always with Greg Jackson here with supporting your tech on Think Tech Hawaii. Today we're going to be talking about scams on your email that you get in tech and how you can identify those and some really good tips that you'll be able to use when you get something and you think that there might be a scam. But as always, we're going to start off with some current events here. So let's go ahead and switch to our PowerPoint there and we'll be going back and forth. So the first thing here is this concept we have now of what we call digital hoarding. And this is a confession of someone who has 20,000 unread emails, over 30,000 pictures, all these browser tabs and there's with hard drives getting so large and it's so easy and expensive to take a picture, to store it, is digital hoarding going to become a problem? I mean, when you go to get a job 30 years from now and people say show me your life and they take it, I mean, they're going to find everything about you. And I really think mentally it's going to be an issue for people in the future there. Yeah, I agree. I mean, how many pictures, digital pictures, did you say you have stored either in the cloud or on a hard drive somewhere in your house or in the data center somewhere? 254,768. .3? Yeah. Yeah. So with that, I mean, I would say I'm over 10,000, realistically, how many of them am I ever going to look at again? I could not tell you for sure. So it's one of those things that I can't throw them away, but digital hoarding is so much different from the actual hoarding where you've got 40,000 per shoe, that kind of a thing. I don't know if there's, personally, there's not a bad thing, but how many things are we going to wish we had deleted or just get lost? I mean, there are people that take 100 pictures a day and they meticulously categorize them and put tags on it. So, you know, look, it's a nice sparrow with the sunrise and I think it's an addiction, just like anything else. It's a different kind of addiction. They cannot, so there's horrors for pictures or whatever, but there's horrors for digital. So if you have a digital hoarder in your life, you should definitely talk to them and get some. What if it's me? What if it is you? Well, let me ask you. Do you have an issue there? I got an issue. Well, you have more than one, but we're talking about your whole blind issue. Right. Okay. Right, there you go. Okay. So, next thing we have here is... I started with an Olympus 2.3 megapixel lens of our camera. My stuff goes way back. Back in the day, right? I go back because when I was scanning in images, you know, the little camera images where you put it through a little projector, the slide, you have to have the film process and then they stick the pictures like almost like a little negative, like about this small. Yeah, right, okay. I was scanning stuff in all that. Really? Yeah. I mean, I've come a lot of images. My first digital camera, you put a floppy disk in it and it would save it to the floppy disk. Right, right. Yeah, so I have that. Yeah, definitely. Your limited advice to the number of pictures you can stick on a floppy, you'd probably be in good shape. Yeah. Well, today you can't get one. Right. Yeah, but back then, you could get 50 or something, it was hard. Yeah. And we'll have that. Okay. So, now, this other thing I read was that in the future, in the near future, Windows 10 is going to use seven gigabytes of your hard drive that's going to store it because people are having a problem now where they want to, Microsoft push out big update and there's literally not enough spare hard drive space for them to be able to do the update. So, it fails. So, 1-0-2-4 is no longer going to really mean that your 1-0-2-4 is going to get converted to probably 7-6-8 or 8-6-4, you know how they do the math, it's like, oh, it's one meg. Well, it's 1-0-2-4, but after all the math, you're probably only looking at like 950. So, when you view your images, right, that'll be the same thing, right, the computer will not have, oh, this computer comes with 50 gigs, it's like, well, not really, it comes with 50 gigs, and with Windows, it comes with 43 gigs minus what it is. Yeah, absolutely. Yeah. So, and there are a lot of computers you buy now, a low-end laptop only has like 32 gigs on it. So, after the operating system and all your math, maybe 10 left, and now Windows is going to grab 7 of it, and it's not going to use it, but you're not going to have access to that. So, these, you know, this Windows, they really got to do something about that. I mean, when you talk, look at a Chromebook first, you know, Windows machine is really a big, big difference. So, the fact that that's coming around the corner, I think it's going to get a lot of people by surprise. What happened to all my space, I'm having that there. Okay, next thing here, and let me ask you, did you ever have a Google Plus account? Yes. You did, okay. Yeah. Now, for those of you who don't know, Google Plus was Google's version of Facebook, their social media entryway, and it was started in 2011, and it's literally shut down. It's logging to my Google Plus account, and it said, oh, it's going to expire in April of this year. It's literally dying. They're going to close that down. And I think the hard part about this, it's the classic case that if you're not paying for something on the web, whether it's a product or a service, you are the product, you are the service. You know, I think, and there are so many people that wrap their lives, their livelihood around Google Plus, and then they get this, all of a sudden they get this much as this is up. I'm sorry, we're going to be shutting this down. So it's really a big deal, but let me ask you this, so you have a Google Plus account. When was the last time you looked at or actively used your Google Plus account? Now you're just trying to get embarrassed. No, I mean, was it five years ago? Was it yesterday? No, probably two years ago. That's the problem. That's the problem. But yeah, it's a huge thing. I feel sorry for all these people that have all these, that their lives wrapped around there and there's no, there's no good going back. OK, so there is this new thing, literally Goodbye, Office 365. Hello, Microsoft 365. And I really think within two years, Office 365, as we know it, is going to be gone. What we're going to have is this Microsoft 365 and that's going to accomplish your window. It might include an Xbox and might include the laptop. I mean, all the hardware part, I think it's all going to be wrapped into one thing. You know, why would you want to go ahead and pay for windows once every five years when you could pay every month? Yeah, the same thing. So with all those things, it's really a challenge. And they're trying to get on that recurring revenue bandwidth. It's a tremendously well with Office 365. You move a lot of our clients off the 365 and they want same things with windows. Yeah, Apple has gone a totally different way where you buy the expensive hardware and the OS upgrades are free, you know, so Microsoft, they don't make the hardware, you know, they're going the other way. But you hear people talking about rapid Xbox into that. I mean, do you have Xbox Live or anything like that? Subscription or YouTube? No, we have to have an Xbox. I thought there's a new game, Apex Legends. Yeah, all the kids are playing Apex Legends now to have that there. So yeah, it's really a huge thing going forward that we're going to see. All right. So now we got, and I thought this was really surprising that Uber is actively working. I mean, we always talk about what's next, you know, autonomous. I remember when we talked about the toothbrush that we reported, how long people brush than what you want. Yeah, we have competitions between our family or kids, right, that have that. But now they're talking about autonomous bikes and scooters. So we're literally, you just get on it and it drives for you. So it's a huge thing, I think, what we're going to see. And what is next? What is next with those? So again, this is Master R&L with Council About Cloud here with Greg. We are going to take a short break and we'll see you in a minute. Have a good Valentine's Day. Have a Valentine's Day. Aloha and welcome to At the Crossroads. I'm your host, Keisha King. You can catch me every Wednesday, Alive at 5. I'll see you there. Hi, Mabuhay. My name is Amy Ortega Anderson, inviting you to join us every Tuesday here on Pinoy Power, Hawaii. With Think Tech, Hawaii, we come to your home at 12 noon every Tuesday. We invite you to listen, watch for our mission of empowerment. We aim to enrich, enlighten, educate, entertain, and we hope to empower. Again, Maraming, Salamat Bo, Mabuhay, and Aloha. Hey, Aloha. My name is Andrew Lanning. I'm the host of Security Matters Hawaii, airing every Wednesday here on Think Tech, Hawaii, live from the studios. I'll bring you guests. I'll bring you information about the things in security that matter to keeping you safe, your co-workers safe, your family safe, to keep our community safe. We want to teach you about those things in our industry that may be a little outside of your experience. So please join me, because Security Matters, Aloha. End your live. Aloha, this is Matt Darnell and Greg Jackson back here with Supporting Your Tech. We're going to go one over current event thing that I think everybody should know about here. And this is for anyone that uses Bitcoin or they've ever known someone that has done that, that you put your Bitcoin in with an exchange somewhere that they actually hold it for you. Now, there's a master account for that one account at the exchange. And here was this one exchange. I believe it was in Canada. And they were holding $190 million with a Bitcoin. And Bitcoin has gone from $18,000 down to about $3,500. So at one point, it was worth five times that. But today, it's worth $190 million. And unfortunately, the only person that knew the master password died. So all of those Bitcoins are all locked up. And literally no one, I mean, you could get 1,000 computers working for the next 20,000 years, and you won't be able to break the hash algorithm for that. So it's really a case of that's the problem with Bitcoin. And it would be similar to if I had some money and I put it in a safety deposit box and you need two keys to open it. I have my key, but you lost your key. And there's no way to get at what's in the safety deposit box. So just be very careful when you're dealing with Bitcoin or any kind of cryptocurrency. There is tremendous risk. I mean, it can be a lot of fun to trade and do those kind of things, but some people say it's less volatile and less risky than the stock market. But just be careful. Let somebody die to have that there. OK, so now let's go ahead and get to the topic of the day, which is email scams. So let's go over these couple things right here that I think are very critical for us knowing if there is things to just instant checks that you're able to do to find that out. And the first and foremost, if your name isn't in the email, like for instance, if the email starts with, dear friend, hello, friend, hello, companion, I need help. And it's like, if it doesn't say dear Mac, that's a real good case of the fact that that's probably not from a legitimate source, not from someone that I know that someone that is really sending you a real note. That's the first thing I do. And even if it does, it might be legitimate from a company that you're business with. But I know it's a form email and have that there. So that's huge. If your name is not in there, then that's definitely the first thing to let you know. OK, the hairs on the back of your neck should really start to stand up there. Second one would be if there are really bad grammatical errors. You know, just spelling, punctuation, run on sentences. I mean, if there is a dangling preposition, maybe I'm not doing that because I have a dangling preposition all the time. But those kinds of things, that's huge. So if it's poorly written English, that can be a good sign that, hey, this is somebody that I don't need to be doing with talking to them about this. The third one, and probably the biggest issue with that, is they give you a link to click. Even people that work for me, they always send me things that say, hey, you think this is legit? And it looks legit. It feels legit. The logos are spot on. It's got their name in it and have that. And they say something, your email's not to expire. We need you to click this link to update your email for us. And I say, it looks good. It might be. I mean, we could do forensics on this. But never click a link or anything sensitive, unless let's say I forget my password to some site and I say forgot password. If I get an email 10 seconds later from that company saying click to reset your password, that's OK. Because I know I requested that email. But if it's just somebody says, oh, hey, your Office 365 account has passed your password. We're not going to get any more emails until you go ahead and do this. Not never, never, never do that. What you need to do is actually go to your browser. Don't copy and paste their link. Do nothing with their link. Just like for Office 365, go to office.com. Do those kind of things. You type in whether it's logged in, whether it's whatever it is, your bank, whatever. Because when you go to log into your bank, and I'm talking about go, if you're on the website, go to Google and search it there. But don't copy their link. Don't use their link. Don't use anything that they provide. Because what happens a lot of times is they send you to a site that looks just like the site where you think you should be, and then all of a sudden you've given up your password. If it's not from the right email, that can really be a huge issue, meaning, OK, someone from PayPal wants you to provide that. But then all of a sudden, you look at the email, the email came from buswana.ru.com from Russia or something to have that. So check that where the email came from. And you could do that right in the front. If you hover over it, it'll actually expand that out for you and have that. So definitely check that. Probably the one that is the most common sense, but people really get fooled a lot. If it's, I mean, this has been true since there's been shucksters around, right? Is it too good to be true? Is there really someone trying to get $800,000 out of Germany because their father was wrongly accused of something and they need you to hold the money for them? Right. And all you got to do is send them $20,000 so they can make the drop in the ocean. Right? Well, yeah, of course I'm going to send them $20,000. They're going to give me $8 million. So if it's too good to be true, and again, this is not anything new. Definitely ignore that. Delete that. And even if it comes from someone, your friend. So let's say I get an email from you that says, hey, you know what? I'm stuck here up on the North Shore. I need you to wire me all this money to this bank account. What you'll want to do is I would literally create a new email. I wouldn't reply to that email. I would have a new email to you that says, hey, great. Are you really stuck and you need me to bail you out and have that kind of thing. So just check if it is too good to be true. And the last thing there is if they want you to download something. If, oh yeah, PC Cleaner, it'll double your PC speed, those kind of things. It's like, no, don't use their links. Guaranteed it's going to be spyware. It's going to steal your passwords, steal everything on there. So those are some just really quick things you can use to try to figure out if that email is a scam. Now I can't imagine. I would challenge someone to show me a legitimate email from a legitimate source that flies all those. My name's not an email. It's horribly grammatical. They want me to click a link. There's no way. If it passes every single one of these, it's probably going to be, it might still be a scam email. But chances are it's going to be good. So here we have some examples of an email. Like these are things that I get every day. So here, so we go to the first one. So I can see where it says Google. So it's from Google, accounts.google.com. OK, well, that's OK. Critical Security Alert. And someone knows the password to your link Google account. So you notice they didn't use my name there. They have the email. But again, that's just email address that they sent it to there. And so now they want me to learn more. Like that's OK, hold on. If Google was sending me something to and wants me to sign back into my account and do a new password, I would just go right to Google. If I log in and then they want me to do it, then that's great. So I would never click that link there that says learn more. And if you notice, up here where we have these things, those are pictures. If you view those pictures, the spammers know that. Every email that goes out, these are unique, these pictures here. So don't even download the pictures. Don't do anything to have that there. So this is an example of where it's got a link for me to click. Instant, instant, no way, right? Doesn't have my name in there and have that. So again, that's an example of something. Is there anything else that touches your eyes that that would cause you to believe that it's a scam email? No? OK. All right, well, so let's take a look at another example here. And so this here is OK. Hold on. So this is voicemail notification. And I can see who's it from. E-voice, voice note, wireless services, Intel business office voice at ring.com. Notifications, anyway. But see, notice it says at ring.com here. But the actual email is ersrestore.com. So broad email strike, right? Doesn't have my name anywhere in there. It's got an attachment that they want me to download. So again, my name is not nowhere in there. This phone number, I don't recognize this phone number at all. So but there are, so again, so those are just instant flags that let me know, hey, this is an email that should not be opened up, shouldn't even be looked at. Just go ahead and hit instant delete. I mean, I don't recognize this. This phone number, let's see, click download appearing under the attachment box above to listen. OK, listen is capitalized. That's not, I mean, this spacing is kind of wrong with the phone number. So there are a few little issues there. But so this was something, when you get something like this, that should scream, oh my goodness, I don't want to do it now. And they say, oh, it's just a PDF. What can a PDF do to me? But a PDF can have all kinds of hidden payload from things or it might just tell you, oh, guess what? You've got to go to this other website to go ahead and do that. So just not good to go ahead and do those things. OK, so we have one more here. This was an email. And oh my goodness, it was eBay. I want to confirm my order. My order, oh, I've got a Jumper Easybook 3 plus laptop. Oh, it came to me on one of my email accounts. It looks legit. It looks pretty expensive. It does, the Jumper Easybook 3. If I had any idea what that was, it's just so good. But oh, I'm curious. I can see, like my mother, can I order that? Let me confirm my order here and just go ahead and click that. But again, it has my email because it got to me. But it had my name in there. I didn't order anything from eBay. And if I had a question, I would not use the confirm order or ignore order link. I would open up my browser, go to a new tab, and go to eBay.com and log into my account there. That's an example of, even if it had my name in there, the one it stails is it wants you to click their links. Do not, never under any circumstances, if you just get an unsolicited email, click their links. Even if it's from someone that you know, they might have got hacked and they're sending it to you. So those are huge, huge things. Okay, the next thing we want to talk about here is beyond just the, that is, I am currently selling a 2004 Toyota Sequoia on Craigslist. And within, I'd say, five minutes of putting it on Craigslist. I got a message from Lisa. You notice it's the numbers from an 808 phone number, 6391122, I'm sure it's a hack hack number. And she wants to know if I'm available or are you a serious seller? Let all of that, that kind of got my, am I a serious seller? Like, okay, what does that mean? You're a joking seller. Exactly, yeah, I know I'm not serious, right? But yes, still available, and I am gonna sell it. And I thought, well, maybe she met like, am I just looking for offers or something? Oh, okay, never mind. But then she says, let me check you first. The Texas sent to your phone number from Google, if you, and again, that's kind of a kitty way to do you, are not a scammer. But now it's kind of like, she's used to psychology there. Maybe I'm a scammer. You know, if you're not a scammer, I need to check you out and have that. And she wants to do that. So, and about three minutes after I got that text, I did get a text from Google Voice with my station code. I thought, wow, she knows my cell phone number because that's in the Craigslist ad. She linked that back to my Google account, my Google Voice account, and she wanted that the number there to be able to attach and then be able to send these text messages from my phone. So, of course, that was the end of that thread, and we went ahead and blocked that. Let me show you one other one I got. So, again, this scammer just blocked them. I got this here. Did you try calling the number? No, I didn't do that. I'll let you do that. So, this was okay. It's from a mainland number, 8801. And, you know, as he called, he emailed me there. I said, yeah, bill for sale. And he goes, I'd like to purchase it. And then listen to this. I'm okay with the price, but I won't be chanced. Okay, so now we get group grammatical. I sure won't have a chance to come around to check it due to my work frame. Again, boom, instant grammatical area there. And who's going to buy a car with a used car without going to do that? He's going to pay me through a check. He's going to mail me. It takes me your full name and address. And then he said his movers will come by and pick it up. And I don't mind adding $60 to keep it from me. Now, that was the end of this conversation. You know, I almost wanted to give him like a PO box and just see what happened. But, you know, if it comes true to form, the check will be for even more money than what he did off. I got to do $10,000, but I take the $10,000, you keep the rest. I need this for tax purposes. Just send me back $2,000. You know, after the check is cleared, you know, the money in your account, send me back $2,000. Well, unfortunately the check will be cleared, but it was a stolen check and then the account they got hacked. And so, you know, the money is going to be taken out of back out of my account, but I've already wired him in Bitcoin. You know, the money there. So, you know, when you're dealing, especially on things like Craigslist, only deal locally. If you're doing eBay or you have PayPal behind you and eBay verifying, then it's okay to buy stuff from the mailing because you have the protection built in there, but Craigslist, only deal locally. Cool, absolutely. I have that there. So again, this is Matt Darnow and Greg Jackson with commsale.cloud and want to thank you so much for tuning in. Again, happy Valentine's Day. And, you know, my boys asked me last night what I'm gonna do for my wife. And I said, boys, every day is Valentine's Day for your mother. You guys should know that. That's how we treat every day. Every day I wake up and then I say happy Valentine's Day. So thank you so much for tuning in. Aloha, enjoy the rest of your week.