 What's up internet? Dito sa Hardware Sugar, nagubenta kami ng PC Parts. We sell on Shopee. We have a 4.9 rating out of 5 on Shopee. And naisip lang namin gawa ng mixing guide para sa mga kapwang Shopee sellers na baka nagkataka panong mag-cancel ng orders. Kung nasa Lazada kayo, like us, we are also on Lazada. May short guide din kami to canceling orders on Lazada. Actually, sa Shopee madali lang naman, you need to note beforehand na para lang to sa mga orders na hindi pa na ship out na na sayo pa. Kung na ship out na yung order, wala na talaga magawa yung shop. The customer needs to contact Shopee customer support directly. So sa Shopee, una dapat si customer mag-request ng cancellation kasi kung ikaw, kung yung seller mag-cancel, mabibigan ka ng penalty points, bababa yung shop rating mo. So it's always important that it is the customer who cancels. Kung nag-webenta ka online, hindi mo talaga maiwasan na may mag-cancel. Ay, nagkamali ako, hindi pala compatible, hindi ko dapat talaga bibili niyan, nagbago lang isip ko, I think you're a scammer. Damin-damin dahilan kung bakit i-canceling order. But bottom line, it should be the buyer who requests for cancellation. And once that's done, yung kelan lang gawin ni seller is i-accept yung cancellation request. Nalilang ng mga mga pao ng video. Pero ba mingsan nakaka-eror, hindi mo matanggap yung, or hindi mo ma-approve yung cancellation request. And I've noticed na nangyari ito pag, let's say na schedule mo for pick-up yung item on Wednesday. For whatever reason, hindi na pick-up, hindi mo napadala yung item. Thursday, nag-request si customer na, pwede nalang natin i-cancel. Nasayo pa yung item, dapat po yung cancellation. Dito's hardware sugar, hindi chemistry, it's no problem. You wanna cancel, sure, no worries. But the problem is, since lumampas na dun sa araw na dapat i-pick-up, dun ata na kaka-eror based on our experience here. So you try to accept the cancellation request, dumalabas yung system error na iyan. And what we do is, we take a screenshot and then we have to email the details to Shopee customer service. And then you need to wait a couple of days para mating na ni Shopee, then you can cancel nila. Paminsan, like 10% of the time, hindi nila nakakancel. So you need to follow up with them. Paminsan nakakainis, si customer nag-request ng cancellation, the shop wants to approve it, pero nang ka-eror. Sa sobrang tagal, i-approved ni Shopee yung cancellation request, otomatically naka-cancel na siya. Pero yung problema, tingin ng shopping system na babagal yung shop. So matatamaan yung shop rating mo, parang bababa yung shop score mo, baka mabigyan ka yung penalty points. And it's not your fault. It's the customer who wanted to cancel, the shop said no problem. Sige, approve. Hindi ma-approved ni shop kasi ero sa shopping system. Pero since mabagal, mag-i-approved ni Shopee, ikaw yung shop, yung seller, yung mapepenalize. So nakakainis lang. And yes, pwede mong ipaglaban pa sa Shopee CS. Pero sa totoo lang, sa dami-dami orders na in-out, na kailangan impact, kailangan i-chat yung customer. And you have to deal with your other customers, not just your shop or your Lazada customers. It's really not worth the time to have to appeal one or two bad strikes na, napadala dapat yung item, pero actually, hindi napadala yung item, pero actually hindi talaga dapat ipadala yung item, kasi nag-cancel nga si customer. But it's a relatively straightforward process, mas madali actually sa Shopee. Kasi sa Lazada, nasaipa yung item, nag-request si customer na mag-cancel, ilangan mo pa magpadala ng screenshot o ito, sabi ni customer gusto niya mag-cancel. So mas madalit, in fairness naman through Shopee. So easy peasy, I hope that you do not experience a lot of customers cancelling, hassle yun, especially kung napakmo na yung item and good to go na siya. Happy selling, guys. So I hope that these basic tips help you. If you found this video helpful, please drop a like and hit the subscribe button. For your PC needs, consider buying from us, hardware sugar, at Lazada or on our website. You can find links in the description below. And thank you for watching. See you next video.