 Hi, my name is Carl Griffiths and I'm an Account Manager in the UK Super Office team. I am here today to talk about one of my favourite features within the Super Office CRM solution. The feature I'm going to be referring to in today's video is our mailing editor within the Marketing Module. We can start by finding the right target audience for my mailing. Selections make this incredibly easy by finding all my team's open-sell opportunities. I can now, in a couple of clicks, include all of these customers into my next mailing campaign. This has taken me to the five-step wizard to now complete the setup of my mailing, which as you can see includes a few areas to update. One of these areas is to help assist your GDPR compliance by choosing which type of mailing this is. You can also, at this point, choose where the mailing will be archived and also the amazing ability to apply track links and Google Analytics. We will then move to step two. This is where you can simply choose one of our ready-made templates. As I wish to send an offer to all these customers, I can find a template that most suits my needs. Now we have chosen our template, we can now focus on creating the correct message for our target audience. Let us start by making the mailing visually pleasing. If you are stuck on images to use, you will have access to our images library, which hosts thousands of photos copyright free. I can now search for photos relevant to my mailing and simply drag and drop this where I please. Additional content can be added by simply dragging and dropping into the mailing. You can even write directly within the campaign, which means making changes is incredibly simple, whilst also having the flexibility to move your content to your preferred place. Making your mailings personal is easy too. You can utilise the many variables built into our mailing editor. Variables can also be used within the customer responses when using track links. As you can see, if someone is interested in the offer and clicks the link, we could simply make this redirect them to another source, read out the company website or even direct it to a web form to complete. Superfaces can also assign specific activities from this action. For example, you may wish to create a task for the relevant point of contact to send an amended quote to the customer who has clicked the tracked link. You may wish to quickly see how your eShot looks during your creation. We have a variety of options available for this. You can see a preview, send a test mailing or even see what this mailing will look like on a mobile device. Once you are happy with your mailing, we can now navigate to confirming your recipients. At this stage, you will already see the selection has been added. You could add additional recipients by multiple sources. At this stage, the mailing editor will inform you of the recipient's status before moving forward. The last and final step is the confirmation. This section gives you the choice to either send the mailing now or schedule for a specific date and time. This could be very useful if you wanted to send out of working hours. Once the mailing has been sent, detailed information can start to be accumulated such as open, click-through and bounce rates. The status of recipients can be viewed and any bounce mail can be purged from the system. A graphical overview of the mailing can also be displayed. If this is not a feature you tend to currently use, I do hope this short video has inspired you to see some additional value in using the mailing editor in SuperOffice. Thank you for watching my favourite feature of SuperOffice. For any further information, please feel free to contact with the details provided. Have a great day.