 Hjertelig velkommen og tak fordi I deltager på dette webinar, hvor vi skal se på de nye dashboard-funktionaliteter, der er udgivet i forbindelse med Super Office 10 og samtidig få lidt inspiration til at komme i gang. Dagens webinar bliver gennemgået af Shinette Small Sprung, som er customer experience-konsument her i Super Office. Jeg skal gøre mærksom på, at presentationen er på engelsk, dog med danske undertexter. Inholdet for webinarer, det lyder som følgende, en kort intro til Super Office 10-nyhederne, især deltid selvfølgelig dashboards. En gennemgang af den nye dashboard-funktionaliteter og hvordan man bruger dem, og til sidst lidt information om den nye licensplan, som Super Office 10 kommer med. Jeg håber, I får et stort glæde af presentationen, som starter her. Hej, og velkommen til i dagens webinar, hvor vi vil show jer, hvordan man starter med de nye advanced dashboards. Og som du ved, der er en masse valgtige data i licenssystem, som userne rekorder hver eneste dag. Hvis det er sales, mennesker eller beskyttelser. Men vil du tage fullt af data? Med Super Office 10 kan du make smarter, fat-based business decisions, by creating customizable charts, og detail reports with advanced dashboards. Og i denne webinar vil vi show jer en indepts demo, hvad det er nye, og hvordan man starter. Jeg hedder Jeanette, og jeg arbejder med den customer experience-team her på Super Office. Og min goal er at show jer, hvordan man kan bruge CRM, for at bygge relationer across the entire customer journey, og bygge fantastiske customer experiences. Og hvis du har nogen af frågor om, hvordan man starter med processen eller CRM-strategie, kan du sende en message direkte via e-mail, på social media, eller kan du også reache ud på vår website. Hvis du vil se presentationen igen, kan du blive uploadet til vores YouTube-kanal, hvor du kan finde flere tips og inspirations. Lad os tage en se på agendaet for i dag. Så vi starter med en introduktion til Super Office 10. Og så vil vi move on til, hvad er nyt med advanced dashboards. Vi vil se, hvordan vi kan konfigure tider og dashboards, hvordan vi kan arbejde med template og default dashboards, og også se på charter på nye enten. Og så vil vi give jer nogle tips og informationer om, hvordan man starter med din solution. Og som du kan have hørt, den brandne ude Super Office version 10 var just released. Packet med nye og bedre fejlter, vores nye versioner vil hjælpe dig til at tage relationer til revene. Nu vil vi tage et kvicklæg af, hvad er nyt, før vi går ind og ser, hvordan man starter med advanced dashboards. Og først, hvad du også vil se i dag, er advanced dashboards. En annet nyt fejl er, at man kan konfigure et kvicklæg af døren, og se, hvilke informationer andre usergrupper kan tage, og se på kvicklægget eller kontaktkart. Og du kan save tid og reducere manualarbejde med at automatisere varie business processes ved ikke ekstensivt kvicklæg af AI teknologi. Avvægte servicier inkluder tekstanalyser for automatisk sentiment, tekstanalysering, automatisk kategorisering og et chatbot-konnektor. Du kan også handle din kvicklægge servicierkvæst direkte på din mobile device, når du er på gode, for at improve din kvicklægge satisfaktioner og forfølge kvicklægget. Og med data bridge kan du exchange informationer mellem kvicklægget simpelthen, med at sætte automatisk data transfers, save tid, remove manualarbejde og sætte kvicklægget. Vi har også gjort nogle problemer til vores webformer. Og ekstensivt kvicklægget for webformer kan være mere kvicklægget for at sætte kvicklægget for at bruge kvicklægget eller mulig kvicklægget i form og præsentere kvicklægget i kolumner og vi vil snart præsentere nye måder for at bygge webformer. Noget samarbejde med Microsoft SharePoint vil gøre kollaborationer om kvicklægget sætte, med den nye kvicklægget-futur. Og først, det er available i piloten, men den feature vil generelt være available til alle kvicklægget kvicklægget via appstore. En anden opkommende feature er salestargets. Du kan få en god overvug af dine importante kvicklægget og sætte targetter som aktivitets level, sales og average deal size og du kan aktivitets bygge salestarget. Det var en lille overvug af nogle af de nye kvicklægget og kvicklægget i SuperFest 10. Nu skal vi hvide nye advanced dashboards. En advanced dashboard vil lide dig til at sætte kvicklægget, kvicklægget fastere og sætte data til at bygge mere kvicklægget. Og dashboards, selvfølgelig har været rundt for en vej og for at bygge denne feature og de sagde, at du ville have mere advanced features og mere kvicklægget i dag. Så det er det, vi har gjort. Og med de gamle dashboards, du har standard dashboards og rapporter, der er valgt for hver user. Det var en ud af en box solution med en individuelskab men med en stor number af tider, men der var ingen mulighed for at adjuste lavet. Og du sagde, at du ville mere kvicklægget, mere kvicklægget til at gøre det til at bruge hvilke filter, grupper og aggregation i tider til at have dashboards administrator til at definere og push dashboards til user og user grupper og kapabiliter på mailings, formels og chat, og også dashboards som fortæller performance against sales targets. Og fordi vi ved KPIs og monitoring result af forældring, det er så vigtigt for grupper af vores business men også for at maximise valget af vores serumaktivitet. Det er nu muligt at skrive nye dashboards for forskellige usergrupper og individuelskab eller report for sales eller just for service tips for eksempel. Og du kan også skrive dashboardsetappet med andre. Og i eksempel, den verden løber du til at skrive vores datafils, når du skriver nye reporter. For eksempel, du kan skrive reporter på service-request-fils og du kan skrive en grupper af charter og report-templarer til at bruge fra en online library. Der er mere opstillinger for at skrive forskellige charter fra en template eller scratch og der er en stor fleksibilitet for hvor mange telser du vil skrive på hver report. Rapporter kan være defineret som favorit, så de er fastere at finde og du kan skrive ned og se detaljer behind hver report hvor du kan skrive og skrive for at skrive vores næste. Nu tænker vi at se nye feature af advanced dashboardset i Supervist 10 og hvordan du kan starte at customere din egen. I Supervist version 10 har vi introdukt et nyt, flest og stort dashboardsetalt. Hvis alle old dashboards kan stortes i din system during the transition period. Og om du kan stortes i din egen dashboard kan du klikke på dashboardsetalt sammen så den kvick menu vil poppe op og om du kan se den opstilling old dashboardsetalt klik på den og den old dashboardsetalt vil lade det. Men der er nogle importante ting til at vise. Dere old dashboardsetalt vil være tilvækket i re-only mode. I andre, edit, create new og delete commands eller disabled når du klikker på test-button i en tile. Og der er ingen automatiske måde til at move eller import dashboardsetalt eller tilesetalt i den old til den nye dashboardsetalt. Men den kan sikkert være re-created i den nye advanced dashboardsetalt og mest af dem er også tilvækket som template. Og i default kun en dashboardsetalt tilsætter et set-up. Og den container forskellige tilesetalt med pre-defined charts. Du kan editere den tab, eller du kan skrive nye dashboardsetalt hvor du kan presentere alle tilsætter og charts af vores choice. Du kan sikre fra navigator til at skrive den current view til en anden dashboard og hvis du skriver en anden det current view vil skrive. Og hvis du vil skrive mere dashboards end status og current view du kan også skrive favoriter til at tilsætte. Og pin-tab er pushet til alle tilsætter specifisk tilsætter eller individuelser. Og vi tager et tilsæt når vi skriver en nye dashboardet senere. Og som før tilsætter og sætter tilsætter tilsætter tilsætter så tilsætter tilsætter tilsætter og dashboardsetalt er ideelt for alle tilsætter og tilsætter og tilsætter du kan skrive en skrive af din individuelle arbej Tilsætter og tilsætter oppe tilsætter og sætter et user wide sætter dagsages olursk tilsætter så taske tilsætter du kan %. Tilsætter ser desamin Jeg har de Tilsætter du kan skrive eller en dashboard eller edit tiles eller layout. Du kan også lade en dashboard, men lad os editere denne. En dashboard kan contain almindeligt så mange tiles, som du vil. Du kan choose hvor mange kolommer du er nødt til, hvilken side du skal have en tile, og du kan change positionen. Og du kan sette op dashbordet, for at se specifikke tiles med information, der matterer til dig. Så i Superfisk dashboard har du mange predefined standard tiles, for at choose from. Og the tiles faller into eight different categories, company, contact, follow-up, sale, project, document, product and request. Så choose a predefined selection of tiles by navigating through the drop down menu, and then drag and drop the tile in the grid view. Du kan også use the add button. Og every tile has a default size, and it's also easy to adjust and snaps to grid automatically. Now let's edit an existing tile. In the dashboard, click the edit tile icon, and in the dataset tab, you can edit the criteria for the data displayed in the tile. And this is the same search criteria used in find and selections. And this is dynamic data, så dates or sales or activities for a specific user group, for eksempel, will always be updated. Now let's change biggest sales sold this month to biggest upcoming sales this quarter. And remember also to change the title name. Change the status to open, set on by user group, and set the period to this quarter. And just remove any criteria you don't need. And here's a tip. If you've used Superfast for a while, you may have accumulated a lot of data over the years. So adding filters like date or specific owners will help with loading time and performance. Now let's go to the layout tab. Here you can edit various settings, values and formatting of the tile. And the preview on the right will also update with the selected settings. And we will take a closer look at these options when we're creating a new dashboard. Click save. And now you can see the changes here in the new tile, biggest upcoming sales this quarter. And I'll press down. So now we've seen how to customize your dashboard and edit existing tiles. But you can also create a new dashboard and tiles, which can include various datasets, layout options, and be grouped in certain ways. You can go to task and create a new dashboard. And here you enter the name of the dashboard, the description, you can choose the theme and the default is the one you see in the status dashboard behind this window. But you can also choose the theme with calmer or darker colors or dark mode. You can choose how many columns you want to add and in the visible for field, specify who will be able to see this tile. And by default, the dashboard will only be visible for yourself. And if you have additional functional rights, you can also make the dashboard visible or accessible for one or more user groups or individual users. And you can use pin to function to always show this dashboard for selected users. You can use this function for all users or for selected user groups or users. And using this function requires functional rights as a dashboard administrator. And a small tip here, if you choose the checkbox, you'll add all current users in the user group. If you press the sales name, any new user added to the group will also be added. Click save to create the dashboard. And the new dashboard opens containing no tiles. So now let's start adding tiles. You can add from the template library like we did before. You can adjust and position and you can change the dataset. You can also add an empty tile and start from scratch. And here we can add a name. You can also click to add a translation to the tile name. And now we can start adding criteria. Let's add sales this year. So we have some data and different layouts to work with. Then go to layout. And first you get the different chart type options. And the first option is big number. And we will take a look at the rest later. Then we need to decide what to measure. Here we see count. You can change to sum or average. It all depends on the data you're working with. Let's change to sum. And sum doesn't make sense for a sales ID. So we will change to amount. And weighted amount is also another good alternative here. And then we have currency. You can select base, own currency or none. Or you can choose to hide it. And in the footer we can compare it to value. And this is a fixed number you can decide. Like a goal for eksempel. Add a label and add translation if you like. We can also compare to period. You get preset periods in the drop down menu based on what's defined in the data set. And because we chose this year, we can select previous or next year in the drop down. And then we can take a look at the formatting. Add a title in the format. We can select integer, decimal or short. If we like the tile to be more visible, we can also change the style to inverted color. And you have the option to change the colors of positive, negative and neutral. Let's take a look at the other chart types. Or we'll start with the pie chart. And note that any change will keep the data set so you can preview the different views and find the chart types that suits you best without losing anything. And the pie chart type is almost the same as big number, but you can use the by field to group data, which you can see in the legend. For eksempel by owner. You could also change the position of the legend. And if you want the labels to show number, percent or both. You can sort by value, rank or label. And in which direction. And finally, you can change the layout to donut or semi-circle. Now let's take a look at the column chart type. Here we'll get some more options on grouping. You can choose stack by and pick sales type, for eksempel. And when you select group by, you get multiple columns. You get the same when comparing to period. And you can also add labels to the axis. And the bar chart is similar to the column chart. The only difference is that you will get a horizontal view. Let's move on to the line chart. Here we'll get the same options as the ones we've looked at so far. You can stack, group by, use compare to period, or you can add a value. And this chart type is often used when measuring progress in time. And the area chart is similar to the line chart, but you will get a full area. And this is more useful when you're stacking. Let's pick another one, column and line chart. So you can use the left axis for amount, and the right axis for sales state. And you can mix two datasets in the same chart. And then you can measure by number of sales, for eksempel. And bar plus line is the same only horizontally. Then we have the list chart. And this is great for top performing lists or last number of sales. Here we can change to sale ID. And instead of ID, let's choose to see the name of the sale and the owner. And we can start by value. And then we can change to only see five sales instead of 10. Click save and adjust the tile to fit. Click done when you have completed dashboard. And if you can't find the right tile for you, you can also create your own tiles based on your selections. You can visualize all dynamic selections in graphs to give you the information you need in a quick and easy to understand way. Let's find a selection. Let's choose closed requests. And on the charts tab, you can select from different templates. Request by customer category, for eksempel. And you can also edit the layout directly in this view. And now let's go back to dashboard and edit. And here we also find a tab that contains dynamic selections with charts. And it will only show selections of the same record or entity type selected in the view list. For eksempel company, sale or requests. And you will not get all of your selections in this dropdown, just the ones you've added a chart to, like we just did in the selection view. And please note that when you're using a selection chart, the dataset is copied and any changes to the selection will not be reflected in the tile. Click done when you've completed the dashboard. We have now shown you how to use templates, edit tiles, how to create a new dashboard and a new tile from scratch. So when you've configured and customized your new dashboards, remember that they're also available on the mobile serum app as well. So you can view your new advanced dashboards and reports on the go. Now to the question on how to get started. If you are an online user, a lot of you have already been upgraded or will be very, very shortly as we update in waves. And the splash screen links to more information about version 10 and how to get started with your new dashboards. And for those of you who are on site with superfaces installed locally, you will get access to download superfaces 10 and upgrade your installation later this year. An estimated release is November, but there is no reason not to plan your upgrade to the latest version already now. So please get in touch with your superfaces representative to plan and book a date with a consultant to update to superfaces 10. So for those of you who have access, please note that this is not your typical update with lots of new visible changes like you saw with superfaces nine. Like you saw in the demo, your old dashboards are of course still there like before. And the ability to create new dashboards is a user specific access right that your company need to sign you and your serum administrator does that. Then of course you're able to create new dashboards from scratch or use templates like we showed you. It's also worth saying a little bit about the new superfaces 10 packaging and some of the features you saw in the demo are based on the new user plans. And what's new is within each solution in sales and service, there are different tiers, the essential and the premium plan. And the user plans contain serum functionality, which is user role oriented and configurable and consists of different sets of features based on what tier you as a customer have. And dashboards for example are available for all users, but the ability to customize the layout requires a subscription to the premium plan. The ability to start with empty tiles is also linked to premium. And the essential plan has read only access to the layout tab, but you can still use templates to edit and customize dashboards. And if you do not see this feature available, then contact your sales rep in Superfaces and learn more on how you can get access. Another thing to consider when you're getting started is to have to find your KPIs. And key performance indicators are the most important business metrics for your organization. And within your dashboards, you can customize them to measure and track your progress. So before you start building at your dashboards, you should have mapped out what ensures success in your team and what you need to measure to succeed. And when you have these indicators in place and you know what to measure, it will be easier to design your dashboards. And when you're focusing on important targets like activity level, sales and average response time, you will also see better performance and how you reduce your adoption. And in our 30 plus years of experience, we found that all serum successes start with a clear ambition and a strategy. So you need to have defined business processes, the right people on board to help you succeed and a technology to support your growth journey. And remember when you buy into SuperFest, you buy into a partnership with people who truly understand your business and are there to help you maximize the value of your serum solution. And that's what we'd love to help you do. In addition to our webinars, we have a great team of consultants that can help you to get started with advanced dashboards. And of course, if you have any questions, your contact person in SuperFest is looking forward to show you a personalized demo and how you can get started with a new version and understand the packaging so you get the maximum value of SuperFest 10. In addition, you can also read more on our customer community about the new features in SuperFest 10. And you will also find a guide to get started with advanced dashboards in the Learn the Essentials section. And here you will find a ton of great tips and how to's on all the features of SuperFest. And of course, we have more webinars coming so you learn about the possibilities with SuperFest 10 and improving your sales marketing and service processes. And all of our previous webcasts are also available on our YouTube channel. And that's all we have for now. Thank you for following along. And we hope that you are as excited as us to get started with SuperFest 10 and especially the advanced dashboards. I wish you all a super day. Det var alt for Sjenette. En cool optimering for at være Sjenette gennemgik så var det selvfølgelig lidt nyheder i SuperFest 10. Dashboards med frugelsområder konfigurerer bare tiles, templates, charts på nye entiteter og hvordan kommer man i gang. Jeg håber at præstationen for Sjenette gør et godt indtryk af, hvordan de kan arbejde videre med dashboards. Jeg har Kamillas vanetro. Lagt nogen links ind i det slide til blandt andet en brugermanue og en artikel om nogle tanker man kan gøre, så når man arbejder med dashboards. Artikelen taler lidt om, hvad et dashboard er fordelende ved at gøre pro af dashboards. Hvad bør et dashboard indeholde og hvad bør du overveje, når du laver et dashboard samt nogen eksempel? Det sidste bliver også dine evne. I skal have lov med jeres mailindbakker. Min kollega er i markedinget det her efterfølgende at sende en mail ud til, hvor præsentationen her og optagelsen af webinaret er inkluderet. Har i feedback til webinaret i dag, så hører vi selvfølgelig gerne freje. Det gælder både riks og råbes. Så smyd meget gerne en mail til mig. Det er mit mail, der står her. Så reagerer vi på det efterfølgende. Det var det, vi havde for i dag, og vi stopper optagelsen her.