 I am the process manager for the design process along with clinical and I have the most amazing opportunity to work with product development, process development, clinical quality regulatory and operations teams across the business in developing processes to better improve the products that we deliver to our customers. I did the course on influencing and persuading with Rosa and Gidi because I interact with a lot of the business partners. I need to make sure that we're all on the same page and I can get the best results for the business as possible and this allows me to help with the change management processes and get people on board. I would definitely recommend this type of course. I find that people totally underestimate the softer skills in terms of getting your job done and this really helped me in terms of getting engagement with the business.