 Once we reach a certain level in our careers, we are given teams to lead, even in the middle management level, a typical manager would already have a few subordinates to lead. And this picture gets even more worrisome as she or he gets promoted to an even higher level because as we all know, the higher up a person is in the company, the more she needs to interact with people. And we are talking about having conversations that impact performance, conversations that inspire others, conversations that make people think. But really, honestly, how many of us are actually trained to lead conversations? We have gone for many training programs that teaches how to lead teams, how to make wise decisions, etc. But honestly, how well trained are we in managing or leading impactful conversations? At its basic level, conversations are supposed to at least be transactional in nature. But at its most effective, conversations are meant to be provocative and if possible, catalytic in its impact on people. The most powerful conversations are known to be the platform for people to even to co-create their realities together. Now in our work at Eclipse, we have learned that most interpersonal conflicts arise merely because of the wrong tone of voice used in conversations. We also discover that people drop out at least once in conversations once every 12 to 18 seconds merely to process what people are saying. Now in this program, we learn how to leverage on these findings and to become skillful at managing difficult but critical conversations. Now telling a colleague his performance is not up to speed, it's not an easy thing to do. None of us enjoy doing that. Most leaders suffer many deaths before they actually get around to doing it, but this does not have to be the case. We will learn how to prepare ourselves in order to be impactful in conversations. We also share a structure simple but powerful and proven to be successful in leading conversations. At its best, conversations are about emotions. It's about how we make people feel when they are talking to us. As a famous American poet Maya Angelou once said, people will forget what you said. People will forget what you did, but people will never forget how you made them feel. I look forward to seeing you in our Accelerate workshop series at Eclipse. Thank you.