 Hi, all my name is Jack Dennis. I'm a senior rest at technician over here at University housing I am here with y'all today to show you to kind of how to prepare your tech I am a junior information systems major in the Walton College of Business I have been with the University housing for about a year now and I'm just Ready to so ready for moving and have you all come on to campus awesome Jack. Thank you very much Let's see what we can do to have y'all get all of your technology ready And so we have no hiccups and don't have to get a hold of us Which would be great We're so excited to have y'all on campus and get everything going as easily as possible. Yeah, we're super excited to have you know Just I'll make a note that we're in the Maple Hill East showroom that's what the room we're using for the demonstration of the technology today and Jack as you said you are a senior Resnet technician who is a junior in your classification. Is that right? Yes, sir. Okay. Okay That's a little bit confusing, but I think I understand a lot of people off right. Okay So can you tell us a little bit about what resnet is? Sure Resnet's a collaboration between university housing and campus information technology services We work to kind of maintain the network infrastructure within the residence halls as well as troubleshoot your devices If you have any issues with your wireless or wired ethernet connections, we are the one that you call We work to troubleshoot your devices and if we can't solve it, we find who can Um, we work closely with the network engineers on campus and you might find us out together and we'll be out troubleshooting your devices and Trying to make everything work for you as quickly and soon as possible So if I arrive here and I'm having a problem connecting online or taking a test online or something like that You're the guys we would call exactly. Um, you can get ahold of us through our website or by phone email We respond to take it's really quickly. Do you make house calls? We do Really? We are out in every residence hall. Um, we all have um, Bob's so we can all get into any residence hall and um, we set appointments with you We are there exactly on time and we do not miss appointments. Oh, okay So you don't set like the big like whole morning Slot you actually come generally when you expect to come right? We're not like a AT&T or the cable guy We don't set a nine to 12 appointment. We are when we say we're going to be there at 12 o'clock We are there no later than 1202 So we always maintain a time structure with punctuality. Yes, I'm much appreciated. Okay. Well, um, uh, So resnet serves that service. How do people How would students who are incoming prepare their technology according to resnet? Well, uh, big thing getting ready to bring your technology on campus. You brought a laptop so we can show some things too Do you want to uh, you want to sit down and show us or what works best? I'll sit down show you all um big thing if you have a game console or an apple tv or anything like that A big thing is registering your device and one thing you can do that Here's the resnet homepage on the university housing website. Um, just for a quick reference Our website is housing dot uark dot edu slash resnet. Okay On this on the left or not left right side here. You'll see a quick link that says manage my login with your uark credentials This is the same username and password that you use to log into your housing portal or ua connect And then once you log in you'll see the devices you have registered And you'll also have the option to register your devices. Which devices need to be registered? Sure. Uh, good question Computers and mobile devices such as ipads and phones and androids Any ios or android device do not need to be registered However, if you have an apple tv an xbox ps3 roku devices Media devices or game consoles those will need to be registered. Which game console do you have? Um, I actually do not have a game console. Okay. Are you do any gaming? I do I use I whenever I game I use my roommate's xbox one. Oh, okay. Okay, great and xbox one according to that does need to be registered Yes, it does. Um, and they're really easy to do We have step-by-step videos on our website on how to find the necessary information and I can link to those videos Kind of in the show notes if you will of this broadcast But you can also find them on the youtube channel where you might find this Broadcast and they're in a playlist called Resnet information Yeah, and um, we just spent a lot of the summer updating a lot of our videos as we've had a lot of changes on campus So they're all fresh new up to date. So no worries on Making sure that you do not have out of date information on these videos. I don't want that out of date information Okay, so then again, this is where you would register. Did you I'm sorry did I cut us off when we were going through the process or No, you register successfully. So, um, this is my apple tv when I lived on campus I had my apple tv registered on campus. So basically it's really easy to register You just kind of click on what you want to register So here's the game console and then let's say we want to register an xbox one You just type in the name of the device like xbox and then so you have the option to Um, register as wired or wireless so we can register as a wireless. You just type in the mac address It's going to what's a mac address. So a mac address is basically It's basically the serial number of the network card in your device A lot of people think it's for a mac computer. It's not every device on campus the cox cable box Which we're going to go over a little bit later my computer Your iphone your ipad your windows computer everything that connects to the internet has a mac address And that mac address is just like it's like almost a physical address and it's it's the place where it lives Exactly, okay. Some computers will actually call it a physical address Some people will call it but some devices will call it a physical address a mac address computer address A lot of different names that it's called But we will use that mac address to kind of inform the network that this device is coming online And then that way the network will properly allow it to come online. You can surf the internet fantastic Okay, I keep interrupting as you go through this process. By the way, it was a great moment there Was that is that the entire process of registering? Yeah, so once you find the the mac address you'll just click add a new device and then it will pop up up here And then you're good to go online Once you have registered your device you will connect to a network called net access And that and more information on that can be found on our website Okay So you register the device you can do it all by yourself You don't have to call res net although if you run into troubles You certainly could contact res any trouble you are welcome to contact us at any time During move-in we'll be here We'll be here that saturday and sunday after the first day of unassisted move-in And we'll be here all week next week and you can call us email us Open a problem ticket on our website and I'll show you how to do that in just a moment And we'll be happy to assist you and we will do it as soon as possible Right one thing to keep in mind during move-in we get a lot of tickets So it might take us a couple it might take us about an hour So to get back to you, but we will get back to you soon as possible Did you say an hour or so? That's the plan this year Wow Okay, let's make a quick turn We'll get back to you as soon as possible hopefully not too long So what do you want to show us next Jack? I'm just going to show you all how to open a ticket If you need to do that so you can go back on our website You can scroll down so go to whatever device you're trying to register And then so let's say you're trying to register a ps4 There's a video right there on how to find the MAC address of your ps4 And then you can scroll down and then you will hit submit a problem ticket or register your device And then you'll come back to this page and then you can just hit report a network problem Select your primary concern. So let's say you cannot connect to the wi-fi And then the issue would be with my ps4 so you can hit either if the issue is wired or wireless It is a let's say it's a wireless issue and then you can put any further information So we're just gonna say help it's not working help It's not working not working And then this will pop back up in our system and there you go That is available to us instantly and we should get back to you as soon as possible Does that form also let them detail where they are? Yes, so the Like i'm in maple hill the system talks to our online booking portal So when you see here, I used to live in northwest quad d and it still sees that so it shows that I am currently in Harding Hall So, um, this will when we log in and see it, it will show us your exact location and room number So we know exactly how to help you. Wow. Okay. Very cool Um, that is how to submit a ticket if you have any problems Yeah, if you have any problems open a ticket and if there's summaries and you can't open a ticket It's rare, but it happens give us a call and we will help you as soon as possible Sure We have a couple people watching us right now feel free to chime in with any questions Jack is a great source of information about resnet and all things related to technology in the room Yeah, we were there were some free tools too. We might discuss So university housing and IT services offer a couple free tools One thing that I highly recommend is downloading the semantic antivirus You can find this by going to tech articles dot ua rk dot edu slash antivirus If you are living on campus, you'll want to download either the mac on campus version or the windows on campus version I love the software suite of antivirus because it just kind of sits there in the back It doesn't ping you to do updates or anything It just it does everything quietly on its own and you don't really have to touch it and it blocks everything I'm glad you say that Jack because I there have been some products I've downloaded before that just scream at me constantly like every time I'm on a website. They're like, no Danger danger. So this one is much more chill, right? Exactly. Um, I have it on my computer and completely forget it's even there It's a great piece of software. I highly recommend it semantic Okay, great. And if you don't you need to download it from the IT services site to get it for free, right? Yes, and you'll have to log in with your ur credentials And then make this one's kind of weird You have to type in your urk username at urk dot edu. Otherwise it will not download Okay And then another great piece of software that it services just started offering this year is microsoft office If you do not have microsoft office on your computer, the university is offering it free to all students this year Wow, um, you will go to it dot urk dot edu slash office And then from there you can click the links log in with your urk credentials And then it will give you the option to download microsoft office And when you say microsoft office, you mean microsoft word. It's word power fully excel outlook all of the all of the great microsoft office Programs that one note. Does it come with one note? It does. Um, okay Yes, it does come with one note and on the windows version. It does on the mac version. You can download it from the mac app store Okay, um, do you use do you use one note or ever note or anything? I use my ever note. Um, I'll show it to you real quick Ever no, it's a great program. I use it for all my classes Um, it's really easy to take notes and it's yeah, I'm glad you brought it up because it is I highly recommend it here is Um, one note that I used to take this was my belaw final review And um, it's really great. It will show once you print your notes. It will show you exactly where you took it And it's a really helpful tool So ever note, um, also free, I believe that there is a cost associated with the higher level one and then one note Which comes for free. Yes is a student. You get one note. It's free through microsoft. It's a really great tool as well I'm really one note and ever note are the same thing. I ever know it's my personal preference But you can use whatever I use both choose whatever is best for you Um, any other free tools we want to talk about? Um, make definitely make sure you take advantage of the microsoft office and anti-varias The university the university Offers a couple free tools. Um, I can't name them right off the top of my head But a couple other things to think about is as a college as an incoming college student You have access to a lot of free tools. Um, those are just things to research when you're on google A lot of companies love to get free stuff to college students. Oh, yeah, the dot edu on the email exactly That's always a good piece. So, um amazon prime for example Now that you have a urk email address you can get amazon prime student for free So you can take advantage of the free two-day shipping and all those great things Anybody that has a dot edu email address can sign up for that Nice. I didn't even know that myself about amazon prime for a student. So, um, what about let's get into wireless Wireless and and wired stuff. Sure aka ethernet So we have two ways to connect to the network in our rooms. Um, unless you are in Buchanan drope and glats and ripply You have the option to connect to via ethernet Ethernet or wi-fi in the rooms. Um, you can in drope and glats and ripply only have wi-fi But if you're in maple hill humphries yokem quads all the other buildings you can connect your ethernet or wireless um Ethernet is the way that I recommend connecting. However, um, a lot of students do prefer to connect through wi-fi wi-fi at times can be unreliable That comes to say it's not like it's down all the time or anything Just sometimes it can drop like any other wireless network at home If you have one at your old school, it just tends to happen Especially when you don't want it to happen So if you're taking an exam online if you're taking a quiz always plug into the wired port in your room You can go and purchase an ethernet cord at so they need to bring their own ethernet. Yes We do not provide those. Um, you can buy them at the campus computer store Which is inside the bookstore what do they run for like what's generally the cost of an five six bucks? Okay, I'm they're really cheap. Um, you can buy them at the walmart on campus or what we call small mart I'm one thing to keep in mind is if you have a newer computer like mine It will not have an ethernet port in it. However, you can buy The dongle through apple. I believe they're twenty nine dollars and it's a great investment Especially if you're living on campus. Okay, and in here The ethernet is the ethernet port in maple hill is generally behind the desk in each room Okay, and um, if you're in one of the tower buildings like Humphreys or yokem, they're on each desk. They're very visible Um, if you are in hots, they are behind the beds if you are In the northwest quad. They're under your desk right next to the cable outlet Um, so Humphreys pomfret yokem read they're all on your desk And they're very visible. They're right next to your phone port Which is unactivated in case if you do want to use a phone port You can open a ticket with university housing and that charge will be billed to your account Um, if you want to landline if you want to landline I highly doubt you do because most people have iphone these days, but in the options you do one They do exist. All right But ethernet ports are in every room except for buck joking ladder So as you were describing the ethernets the various rooms I could see you like Visually in your brain going through the rooms you've been through all these rooms I have been in almost every room on campus actually. Wow So I've seen it all a deep well of experience. Okay, great. Um, so that you know Kind of tells us about when to use ethernet versus wireless generally wireless all the time unless it's a test or something sure, um I generally only use wireless unless I am taking a test which of course I plug in Oh, one great thing this year is we do not allow routers anymore because every building now has wi-fi Um, this is something you might have heard in the past. That's new, right? Exactly. Every building would have wi-fi? Walton. Uh, you might have heard Walton Hall didn't have wi-fi Futral Holcomb Gibson Gregson and Reed all didn't have wi-fi. They now do Um, we have worked all throughout the summer to make sure wi-fi has gotten installed in our buildings and they're there It's faster than ever. It's more stable than ever and we're really excited to be able to bring this to y'all our residents this year I'm excited. Yeah, it's great. Um It's going to save y'all a lot of time and it's going to be a lot easier for y'all Fantastic. So maybe uh, we want to talk about what the the new cox lineup, right? So uh, this year another big thing that just came to university housing is digital cable Um, we have been working with cox communications our cable provider to bring a cable to bring digital cable to all of our residence halls. Um, so this year, uh, you get a More extended channel lineup. It comes with the remote and you have a digital cable box that has been mounted on your wall So I'm going to take you through it well quick just show you quickly how to set it up. It's really easy to do You don't have to be tech savvy to do it. It doesn't take more than 10 minutes One thing to keep in mind is that we're not going to be really responsible for supporting The cox cable boxes. However, if you come over here and take a look at the cable box There is an 800 number to call and throughout move-in We are going to have cox technicians on campus to be able to address all the issues you may have Right. So when it comes to the cable Basically cox will take care of that for you We're we're kind of you know facilitating making sure it's the easiest way to use it But they're going to be ultimately the ones who are going to do that troubleshooting about resnet, right? Okay. Um, so I'm going to take you through real quick how to set it up. It's super easy Um, you have a couple ways to set it up. Um, you each box has an ether has not ether an hd My cord connected to it or if you have an older tv you still have the option to connect to an old coax Yeah, right coax. All right So I have an hd tv over here that I'm going to set up for y'all Um, a big thing is that hd tv is new to university housing this year. I know it might not be new to you However, I'm we're really excited to be able to offer this to y'all We've been standard definition until this year until this year until this summer Another thing to keep in mind is that if you want it you have the option to go to the cox solution store And you are able to uh purchase a dvr from cox for a monthly fee Um, I believe it runs about 30 dollars a month If you if you love cable and you love to be able to record your shows It might be something worth looking at so you've got that dvr add on Right, and then you just plug it into the cable splitter right here and then you can use it Just like a cable box you would have a home. Okay, great. So we got a stunt tv that you brought from home Yeah, so basically it's always going to look wound up like this. Um Hopefully it will we've had a lot we've had a couple camps and stuff So the cable might be dangling, but um, you will have an hdmi cable You'll just take it and then plug it into the back of your tv Yes, and again, this is your stunt tv that you brought from home. Yes, they're all right home and um, you will have a remote Um, this will be provided by cox communications If you do not have one in your room call cox and they will provide one for you There's that 1 800 number right there on the thing. Yes, um However, I make sure you get with the cox technicians on campus. That will be here Oh big thing. Uh cox communications will be on campus. They're moving to be able to address any issues you may have Um, we don't know where they will be yet. However, that information will be available during move-in Right on the website, uh, we'll be sure and post where they'll be as well as the channel lineup and some additional Documentation you may find helpful when setting it up But we will have representatives as jack said from cox on campus during move-in to help you if you run into a problem with this Right. Um, so we're really excited to show this to you. Um, this is a new service that we haven't had yet Um, this is a part of the whole cox go all digital project. So, um, it's a better tv service for all We'll just sit down so I can get you guys together. You and the tv together. Sure. So, um, this is red tv It's called or uh, the razor back information board. Um, this is on channel 1930 in every room Um, so you will you will have this channel is So, yeah, so there you go. Um, this will be available in every channel Um, and that's an internal information channel that the university has specific to us not in the larger community I think yeah, so, um, it's always great to have Um, it just gives you news on campus. You have a little news bar down at the bottom that Um, it will show your weather and other important information Um, you'll get information about the union on this channel and just events are going on campus as well of another cool channel is UA tv Yeah, that's done by students, right? Like that's the student news channel. So it's done by journals and department We've got a broadcast right now from students, right? No, that was the cw. That was the cw. Yeah Um, however, uh, this is a program that is provided by our journals and department And they will show cool shows that have been produced by students Yeah, like some documentaries local documentaries stuff like that, too Yeah, I actually used to be a journal as a major here at the ubay. So, um, I've had a little inside look to see how this was done It's a pretty cool process Tell me about hbo hbo. So yes, this is another cool thing. We still only provide one hbo channel now We provide three Um, so we have we provide y'all with the regular hbo and hbo2 and hbo family Um, those are on channels 340 341 and 342. So we'll just do Nicholas cages on earlier. Let's see if he's still on Yeah Old nick cage Yeah, so natural treasures play natural treasures. Okay, just in there Okay, but um, it's a great thing to have, um Hbo if you have if you have a board watching the movie hbo always has something good on and It's just a good pastime. Would you show us the program guide? Sure? So another big thing with these cable boxes is that you actually get a guide You turn it down just a little bit. Yes For you So with this guide you can go look these are all the channels that are available to you Uh, you get a lot of channels this year. We used to provide only 70 now. We provide all of these Um, a big thing is um, so there's there's yeah ua tv and then we get all these channels as well Um, but you can start at the bottom. So I think you can type in any channel And then you can just start from the bottom and then go from there So it's really good for channel surfing And um, there's all your local broadcast channels and then as you go farther down you get like your cable tv channels And the the guide is just really something cool to have you got music channels and all We should you know, we'll just sit here and watch and they can watch us watch tv Wouldn't that be no we won't be like paint drying Um, so you're using the remote control and you're kind of pointing it backwards That makes me think that it's an infrared right. So it's an infrared. It is an infrared remote However, a lot of the times the boxes will be hidden behind an armoire. Yeah, that's the case here. In fact, we had to move this out To get to access to that you have what's called an infrared blaster. This is right here It's connected to your cable box And it has a little sticky It'll has a little sticky pad on the back of the tv on the back of the infrared blaster You can unwind it and pull this out and put it on your tv stick it to your tv And you can just point your remote right as your tv like you're talking to your cable box And that way you don't have to worry about having to to move the dresser every time you want to control your tv So just stick that on your television or in a place where you know, you're gonna point to right But hey, you have to have line of sight to that. Yes always have line of sight too But it never really should be an issue because the cords generally long enough And if it's not long enough, we have we have the ability to make it longer Um, any questions as people are watching about the technology and cox cable that's coming All right. Well, we'll finish by talking about uh, laundry alert right give us a little more depth on that Sure. So laundry alert is another new tool that's coming to university housing this year. Um, so It is a really cool tool. I wish I had this when I lived on campus. Uh, oh I'm sorry. My computer takes a quick second to log in. I'll talk about laundry alert A hot moment to get going. Um, so laundry alert is basically a really cool tool that will show you when your laundry's done If you're What's going on blonde germs? How many washers and dryers are open? You can set a timer to when your washer is done. It will shoot you an email when it's done It's a really great tool to make sure your clothes don't go missing or you're not holding someone back from using the washer and dryer Uh, you can access it by going to housing.urk.edu slash laundry dash alert And then from that website, you can you can look at it will show you like how many washers and dryers are open How many are in use and it's just a really cool tool to show students and residents. Um What they can do sure and we're still bringing you on some of the buildings, right? I'll be brought on by august when people move in hopefully we will most likely have them all by move in So all of y'all get to take advantage of this really cool service um One of the things we've been mentioning in the other tours is that you can you know check to see if um If the if your laundry is if it's open do I even come down the nine ten floors of yokem or not? Uh, so I can check and see if it's going to be open for me. How would I do that here? Right? So um, you would just so if you look here, um, so let's see Here is holcomb for example the base the laundry room at holcomb is in the basement So it's really far away. Yes. Um, it will show you if you have uh It will show you that you have four dryers open and we'll show you four dryers open And it will show zero zero washers and dryers aren't you so that's a good indication to walk down to the basement and um Throw your laundry in before anybody else does gotcha um Now I know you can also get notifications if you want through this system. How is that done? Sure Um, I haven't actually used that tool yet. So let's walk. Let's walk through it together. Let's learn together So again, let's look at holcomb. Um, so there's a more detailed list of the different Machines one through eight And they're all available because you guys aren't here yet, right? So I think you can hit I think you can check the box And then you can hit let me know through email or text And then you can say let me know when this machine is done And then you can just type in your email address or phone number And then you can hit submit and it'll let you know when your um washer and dryer is ready It'll ping you also if you're waiting on a washer and dryer to open you can say let me know when one washer is open And then it will shoot you ping and let you know when it's open. Oh, I didn't know that so If everything's busy you can say Yeah, let me know when the first one becomes available Yes, and then it's a really great tool. I'll just shoot you an email and say hey, we're done and then You can go down and throw your clothes in the washer or the dryer Now you are here as a student, you know your freshman year and so on Um, there was nothing like this. No, um, what was laundry like was the mad max wasteland? I lived a Humphreys last year and When you're using 10 wash when you're fighting 520 residents for 10 washers and 10 dryers It's you fend for yourself. I'm not sure and with this tool It's really great to have you don't really have to go sit in the laundry room anymore and hope your clothes don't go missing And or you don't have to walk down there. We're like, I just walked down 10 stories and There's no washer and that that to me seems like a source of frustration Not knowing that one's open So with this tool, you don't really have to fight for washer and dryer. You just know it's there. You know, it's ready And it's a really great tool to have laundry alert coming in the fall Anything else we want to talk about when it comes to technology jack. Um, you've been great to tour us through Yeah, a little game of thrones in the background there. Yeah um Really just really Don't let having to get the hold of resnet stress you out. Um, we're really here to help. Um, we love helping students That's why we're here. That's what we're paid to do If you do run into any issues, please don't hesitate to contact us. We're really happy to help We're excited to help Um, well, if there's something we can't solve over the phone We will come out to your room or have you bring your computer up to the housing office Um, you can call us at any time Between the hours of 10 and 5 if it's just a problem through your laptop You can bring your computer over the housing office, which is located at 9 60 west double street It's right behind the bookstore and um, we'll have technicians there from 95 every day You're welcome to just pop in and bring your computer over right after moving Fantastic. Well, um, you know resnet is mostly mostly student workers. Yes We're all student workers except for my supervisor scott. Um, he is a full-time employee. He supervises all of us So it's students Helping students as they say. All right. Well, thank you so much jack. You want to wave us out? Yeah, uh, thanks for coming. We're so excited to have you all in for move in. Uh, and we're so ready to have you all here