 Hey there everyone welcome back to the channel and if you're new thanks for taking the time to tune in So today's topic We're going to be covering the top five tips on how to deal with eBay returns and stay positive and focused So returns are a normal part of any business, but they can be especially frustrating for eBay sellers After all you put in all this time and effort into listing and selling your item and then the buyer sends it back It can be really discouraging But it's important to remember that returns are just a part of the business and while they can be frustrating They don't have to derail your success on eBay I'm going to share some tips on how to stay positive and focus when dealing with returns I also want to talk about how you to use returns as an opportunity to learn and improve your business So firstly we have don't take returns personally One of the most important things to remember is that returns are not personal and they're not an attack on you or your business Buyers return items for all sorts of reasons many of which are out of your control Maybe the item wasn't what they expected. Maybe it didn't fit Maybe they changed their mind Whatever the reason it's important to remember that it's not about you So when you get a return try not to take it personally just focus on resolving the issue quickly and professionally Second is having a clear return policy Having a clear return policy is important for you and the buyers It lets the buyers know what to expect if they need to return the item and it helps you to manage returns fairly and consistently Your return policy should be prominently displayed on your eBay listing and on your website It's include information on the following What items are eligible for return? What is your return window? Who pays for return shipping? What condition does the item need to be to be eligible for a return? The next tip is be responsive to return requests when a buyer returns an item be sure to respond promptly and professionally let them know that you have received their request and that you will process it as soon as possible Try to avoid arguing with buyers about returns if a buyer is unhappy with their item It's usually just best to issue a refund point four use returns as an opportunity to learn Every return is an opportunity to learn and improve your business Take some time to reflect on why the buyer returned the item. Was it something you could have done differently? For example, maybe the item wasn't described accurately in the listing. Maybe the buyer was unhappy with the shipping time Once you know why the buyer returned the item you can take steps to prevent it from happening again Tip five don't let returns discourage you It's important to remember that returns are just a normal part of any business Even the most successful eBay sellers have to deal with returns from time to time So if you get a return don't let it discourage you just focus on resolving the issue quickly and professionally And use it as an opportunity to learn and improve your business So in conclusion There are many tips on how to stay positive and focus when dealing with returns Remember returns are just a normal part of any business And while they can be frustrating they don't have to derail your success on eBay By following these tips you can learn to manage returns effectively and use them as an opportunity to improve your business and as a bonus tip Take breaks if you're feeling overwhelmed by returns. It's important to take breaks Don't try to process all of your returns in one sitting instead Take breaks throughout the day to clear your head and come back to them with a fresh perspective So if you're interested in learning more about how to grow and become successful on eBay Be sure to subscribe to the channel and hit the like button and the notification bell so that you never miss a new video Thanks for watching. I hope this video was helpful. And if you have any questions about returns, please leave them in the comments below Focus on solutions rather than problems and remember Keep it real