Kunal Contractor, Global Director at Avaamo | SVIC Speaker





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Published on Oct 19, 2018

Silicon Valley Innovation Center is a global innovation hub. Since 2011 we have been connecting the world’s corporations to Silicon Valley. The speakers who take part in our Silicon Valley executive immersion programs are among the finest technologists and business leaders in their fields. They are innovation practitioners, bestselling authors and groundbreaking thinkers.

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Here’s what Kunal Contractor, Global Director at Avaamo had to say about working with us:

Hi, I’m Kunal Contractor and I am the Global Director at Avaamo. Avaamo is an early-stage company located in Silicon Valley and we focus on building the fundamental technology that’s required for making what we would call second-generation multi-turn conversion a reality today.

So what does that actually mean? I’m sure we’ve all had interactions with our banks or insurance companies, we’ve all been on retail websites trying to buy something and we’ve maybe clicked on a little live chat icon at the bottom and maybe that agent is in there. Or we’ve called in to our telco, we’ve called in to our bank, maybe you’ve called in to your cable company and you go through this process of going and speaking to an agent, maybe you’ve got to go in through an automated system and give them all of your information only to get through to a human being and they ask you the same stuff all over again or they don’t know where to find the stuff or they’ve put you on hold.

So what we do is focus on what we called last-mile automation. How can we automate a large part of the lower-level, mundane, repetitive tasks for your agents or customer support reps or internal employees to allow them to better focus on improving customer delight, whether that’s opening up a new bank account, claiming something new with your insurance company, finding out complex questions on your health insurance or whether it’s simply resolving IT helpdesk issues with the organization? So across the world of AI, Avaamo really focuses on how we can bring the tools and the systems that you need with the role of integrations into the organization that would be cheaper, faster and better that anybody else out there in the market.

So why we’re here is through the Silicon Valley Innovation Center. So no matter your size of organization, whether you’re a large company or a small company, and whether the technologies you’re aware of may be relevant or not, working with the SVIC really allows you to discover a lot of these technologies well ahead of the curve, ahead of your competition. And whether it is working with an early-stage company like mine or working with one of the largest tech companies in the world, it really allows you to remain at the forefront of your game. Thank you very much.

Connect your company to Silicon Valley, the world’s leading innovation ecosystem, and find out how to put the latest technologies to work for your business: https://siliconvalley.center/

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