 This is JSA TV and JSA Podcasts, the newsroom for telecom and data center professionals. I'm Carl Skechley and on behalf of the team here at JSA, thank you for joining us as we continue to navigate our way through COVID-19 and its effects on business and education. With on-site networking events still on hold, these JSA virtual roundtables are especially relevant. As a timely platform where we can seek advice and information from top industry thought leaders. For the next 45 minutes, we'll face the latest challenges of today's new reality together as one network infrastructure community. Also, as a little sunshine hopefully at your door today, we have provided lunch or if you chose a gift card to a local restaurant for the first 100 registrants. So for those of you who received, please enjoy your JSA lunch while we get started. And a quick reminder, this is a roundtable we want to hear from you and answer your questions. So please go ahead and type your questions into our JSA question box. We will work to get to as many as possible. And in the last 15 minutes of the hour, we will take our conversation over to LinkedIn or chat with our speakers. Either search for hashtag JSA virtual roundtables and our feed will come up or click on the direct link we will share in our chat box shortly. Once there, we will be reviewing the questions we don't get a chance to cover in the next 45 minutes. Feel free to post your own questions and thoughts to our panelists there as well. This is JSA's fifth roundtable in a series of necessary questions right now on COVID-19 and its impact on education numbers. Our next one up is redefining communications in the wake of COVID-19. That roundtable is just three weeks away, June 18th at 1pm each in time with feature guest moderator Rosemary Cochran, principal and co-founder of Vertical Systems Group. Check it out on jsa.net and register. So let's get started. Today's topic, COVID-19 and its impact on education networks. And to underscore the importance of today's chat, we have over 200 registrants joining us today. Thank you for your continued support of this series. And thank you to our panelists for dedicating their time for us today. To help us introduce them and to guest moderate, please welcome Rob Powell, founder and chief editor of telecom ramblings and influential industry publication. Rob, thank you for joining us today. The floor is yours. Thank you Carl. And thank you to JSA for the invitation to moderate today's panel. And hello everybody out there. It's been quite a couple of months and I hope everybody is doing well out there as things start to tentatively reopen. And particularly when we say that you know some global event has affected everyone this kind of little metaphor and exaggeration involved and not this time, I guess. It's true just about every level, but one of the most visible early on was in the the worlds of education, when all the students came home, whether from kindergarten all the way up through college, and all the parents started helping them connect and do distance on mass. The demands placed on network infrastructural infrastructure for educational institutions and those in the industry that support them has been shifted overnight. Today to talk about exactly, you know what we've been seeing out there and what, you know, to think and talk about how it's gone are five panelists with us. We've got experts from across the network world. We've gotten pretty much every every sector data center to mobility to know all over. I'm going to let each of them quickly introduce themselves here. Let's go. First, we have Eric doll VP of business development that strategic venue partners Eric. So much. Absolutely. Thank you so much. And I look forward to the today's panel. I've been with SPP since about February 2020, focused in on healthcare education and the hospitality networks. And I've been in this industry for, you know, 30 plus years with telecom marketing experiences both in the healthcare sector as well as in the 3PO market. And SPP really is offers wireless infrastructure as a service of the fourth utility. We equip, we equip to design, deploy, manage 5G dash Wi-Fi fiber public safety systems IPTV and CBRS on go private LTE networks. We manage the entire development development process. We bring a complete long term technological solution, including multiple system upgrades. We funded 100%. And we have a managed service of solution that converts what traditionally has been a high price capital expansion with uncertain future costs and personal allocation to a stable high visible operating expense freeing up those valuable assets. And look forward to the conversation today regarding the educational networks. Thanks Eric. Greg, Greg Franzen, the regional vice president for ad bonus. Tell us about yourself. Excellent. Well, again, thanks for the introduction. Greg Franzen. Advantage, you know, we pioneered the VoIP world probably 20 years ago and continue to do so in the enterprise space from 2013 to now, owning and operating our own platform with unified communications contact center as well as an API group. Happy to respond again pioneer in the cloud. This was this COVID-19 situation was something that we see that we reacted to very quickly and hopefully get a chance to talk about that. Thanks. Nelson Ortiz, the executive director of sales engineering or Comcast business. Tell us a bit about yourself. Thanks, Rob. Hey, thank you for having me on and truly appreciate the time. So I oversee sales engineering for Comcast business where arts, you know, three pillars, some SMB mid market and enterprise been with Comcast business for 20 years and, you know, our focus has always been providing connectivity to businesses but that also incorporates educational institutions as well, you know, truly looking forward to having this discussion with my fellow panelists. Thanks. Jason Carlin, CIO at Flexential. Tell us a bit about yourself. Yes, thanks. Thanks, Rob. Appreciate JSA for putting these events on. I think they've been fabulous. So appreciate the time there. Rob, great to meet you as well. Jason Carlin, Chief Innovation Officer with Flexential. We are a national data center, cloud services and IT services provider. The combination of Bio West and T10 over the course of the last couple of years. I've been with Flexential for 10 years and background in an IT of about 25 with various companies like Sun Microsystems, VMware, and the Mayo Clinic. I'm really happy to be here today. We've got some customers that are in the education space, whether they're content providers or research institutions that have been really operating at a high level through this, whether it's trying to solve some of the problems that we've endured over the course of the last 45 to 90 days. But excited to talk to you all today. Thanks. And Max Silver, VP of Mobility and Internet of Things. Matt, tell us about yourself. Sure. Hi Rob and hi everyone, Max Silver. At Mattel, what I oversee specifically is mobile services. We deploy fully programmed and kitted devices out to the field today to around 8,000 corporations, organizations, school districts, ranging in size from small all the way up to major enterprise size companies and the federal government. The concept of course being accessed across all four major carriers in the US and devices that are really turnkey and ready to use for both primary and higher education. Great. Thank you all for joining us. And I'm just going to jump right into some questions here so we can, you know, get right to the meat of the subject. In what concrete ways have each of you been seeing the COVID-19 pandemic effect education networks? What are we actually seeing on the ground? Let's start with Eric. Yeah, thanks so much. You know, I think one of the interesting things out there, if you look at just the raw numbers, there's close to 80% of the world's enrolled students, you know, not attending class or, or are going into a remote online learning situation. And, you know, there, there's really everyone in the education systems looking for a solution or a path to that. And I think from an infrastructure development companies such as us and what we supply, we're looking for reliable up to date network infrastructure to support those technologies and delivery patterns with proven security and privacy is absolute paramount. And, you know, we provide that 20-year turnkey solution that really lets them run their education system and lets us worry about the technology and upgrades. And what we've seen in talking to our customers out there, they're looking for a path, they're looking for a plan, they're looking for a strategic way of how to move towards this. And I think one of the most interesting quotes I saw was the director of technology at Brown University, she said our new normal basically is recognized that we have no idea what's going to happen in the next three to six months. And that's, that's the only thing they know and we don't know, but we expect the remote instruction is going to be needed and what kind of short term to immediate term. This is time to develop that technology and that instructional design support communication roadmap contingency plans. And we're part of that every step of the way with our customers. Interesting. Greg, what are you guys been seeing? Talk about immediate impact. You know, it was, it was for the last 10 years, we've probably been racing to the cloud with people saying cloud PBX, putting all sorts of different systems in terms of applications into the cloud. This just sped it up by about, you know, 10-fold. And folks that we're trying to make a decision on whether or not to move to something in the cloud were forced to do so. And the ability to do so has been, you know, the reaction of us advantage as well as other panelists and other cloud communication providers that I think that we reacted pretty quickly. So, I mean, there's an uptick of utilization from the internet because of the cloud apps in terms of LTE utilization that some of my fellow panelists can provide services for as well as the networks being congested by folks like Comcast. So with that, I'll take it over back over to you. Speaking of Comcast, Nelson, what are you guys been seeing? Yeah, I mean, for us, it's been obviously the growth in upstreaming and downstreaming, right? We've seen a 33% growth in the network infrastructure in the core. You know, VPN has grown 40% and we've seen obviously video conferencing which grew to almost about 200%, right? So if you take a look at, you know, the shift of traffic when we have, you know, not students, we have faculty, administration, we have all of these members now moving out to the home. Obviously, there's it's a good thing for students because there's innovation, but also that's been, hey, the core infrastructure and everything at the home has also been impacted as well. Interesting. Jason, what do you see him? We're a service provider, so like Nelson, you know, we have Comcast as one of our carriers and customers as well, saw the 25 to 30% increase in network traffic. You know, we've been working with a lot of local school districts and regional and national research institutions for years of trying to get them more connectivity into the schools. And it's, you know, this event sort of shifted that that concern to this highly distributed model of the school doesn't even matter anymore. It's really about the online presence. And I think that's been, you know, pretty radical Microsoft CEO, Saudi and Adela made a great comment that 10 years ago, this just the ship couldn't have happened because we just didn't have the infrastructure in the ground and the technology to go to support it. So I think that's, you know, that's pretty phenomenal. You know, we've we've also seen, you know, unfortunately, I think, you know, the security side of this become an issue as well. You know, several customers impacted by, you know, ransomware events, as everybody's gotten a little bit more distracted, working from home, we've taken all of our data with you with us, we've taken our technology with us. And unfortunately, I think there's, there's been, you know, a lot of issues just on the security side. So making sure we're still really staying diligent around that as we go forward. Interesting. Max, what do you guys see in that metal. Yeah, so I mean for us the immediate reaction obviously it continues today is really just the ability to provide access in devices to students. You know, we, you know, and I mentioned this earlier as we were chatting most most of us take it for granted that we have broadband at home and we've got smart devices that are up and running but, you know, a primary school responsibility or legal obligation is to provide education to everyone. And in most major cities, we note that most of the students are either at or below the poverty line so we can't make any assumptions around their ability to actually access remote education. We've been inundated with requirements to deliver either fully station kitted LT capable devices for students so that they can continue their, their learning at home, or for school districts that have, or had made investments in either iPads or Chromebooks, augmenting that with a my fi LT connection that's locked and secured to be able to provide again, a complete bundle solution for students to be able to start learning again and that that's been the immediate that's been the short term, the secondary education or high, or higher education, we're already in conversations around how that business model is going to shift long term and long term right now in the COVID world is two to three months we're not talking about years from now. And that's more about how to make the entire process including that edge device that smart device with access to your classroom available to students entering higher education or wanting to continue that that journey through higher education. So, so to all of you, in what ways have we succeeded in meeting the demands of this environment, you know, what's enabled that success, what have we done right so far, Eric. You know, I think, for us at SVP, you know the customers that have planned for the present day but also look towards the future and managing those issues, they've done well I think the ones that have not had that plan in place, whether it be from a cloud perspective and a remote learning perspective, have really, you know, kind of had been put into scramble mode. We do know that, you know, with 5G coming down the pike, will pave the way for a faster secure future when it comes to wireless carries LTE signal on the campus and in the new venue or campus environment, we also are seeing, you know, private LTE, the CBRS ongoing network, and also Wi Fi 6 entering into the into the mix as well so there's multiple infrastructure plays that play up the same five, you know, same backbone structure, and the ones that are working for that and are, you know, actually working and executing that plan are probably the ones that are in the best spot. But like I said, I think a lot of our customers are just in scramble mode right now. The good news is that, you know, some of them are succeeding and some of them need a little more help, and we're there to do that. Right. What are we even doing well at. So, we've reacted very well. And in fact, I mean, if I look at the way bondage has been architected, we're almost purpose built for, for this remote work environment and this work from home. Our contact center we've had the ability to move people from an inside sales perspective out to the field. And obviously, again, I'm going to push back on my got my my friends from from metal and Comcast from from a kind activity perspective. They need the end users need that connectivity in order to be successful. And the contact center because it's application based and just a piece of software that sits in the in the cloud gives those people the ability to work from home, as well as our unified communications which is includes meetings and SMS gives all the end users again the ability to collaborate on that stuff. And then thirdly, one thing that we did that was excellent is that in four or five days we were able to stand up a free video conferencing tool for anybody that needed it. And that's our API platform, which is just allowing a video conversation to be embedded into a piece of software. Yeah, I think I think I can expand on what Greg just noted. We've really if I had to summarize it, we planted the seed using technology for the art of the possible into a industry that quite frankly has been unchanged for about 40 years, and how they deliver services and how education services are being delivered for 40 years. We send students into classrooms and they would get educated. We've shown in a very, very short period of time in some cases with districts we've worked with and I know most of my colleagues have in a matter of days or weeks, we've been able to replicate that experience using technology, making it more remote. I think that's step one. I think what we haven't necessarily done well is, and that's what we're working on now is really help those, those folks in education, lay out a long term plan. It's easy to say I could give you a tablet, and you're, you're good to go you're going to remote learn but there are elements to classroom learning that you are taking away by going digital, but there are also tools available. Things we use today and security, things we use today and transportation, you know, looking at rapid eye movement looking at things where you can kind of figure out hey is the student engaged as the student unprepared. We can actually start to go down that journey and help school school districts and educators through that journey to actually provide overall a much better experience and I think that's really what's going to define how well we do. The next term is how much are we willing to invest in hold the hand of the education sector through that journey, not just say, hey, you know, welcome to the, you know, what welcome to the new century. Here's a bunch of tech, you know, good luck at it. And, and that's not always the, you know, the most positive way to collaborate with with a partner. What do you think we're doing now. No, absolutely. I think just to key off of what Max just said it's really, you know, the public and private sector really coming together and understanding that importance and innovating right so in the past I would imagine you know companies would come together, like Microsoft and big software companies and say, you know, this is the education package it's the same I think now there's more innovation there's different ways of doing things obviously in that situation but I think now the, the public sector is now looking and working with a private sector to make things a little bit easier and innovating and getting these digital platforms out there in a more better way and, and obviously there's the training factor and then obviously how do we keep it all secure. And when now, especially in the education networks are now looking these it administrators on that difference maker and how do we make, you know, all of these applications available to children obviously Comcast has a big part of it and we've done everything. You know to make sure that that capacity is there especially as the students are now working from home whether it be K through 12 or you know higher education. Jason, what else are we doing well. You know I would agree with the rate of change acceleration I think that's been been a phenomenal. You know to see I think we also tested out. You know what is this, you know we talk a lot in the industry but edge computing and thinking about you know distributed networks and how important the network is, you know to service delivery and you know, again just wasn't possible to do this and you know, you know, your years years gone gone by but you know I think it's son that said the network is the computer. You think about the last mile. You know expansions we've done you think about the new fiber expansion that have gone online to support 5G. You know I think 100 hundreds of thousands of route miles, you know installed in the US over the course of the last couple years to support 5G roll out. And then you know the end and how they've started to disperse their, you know, they're cashing, you know, in tier two, tier three cities and all these things work together to provide, you know, the network services that we've proven, you know can scale right for them to go from 5 million sessions to 200 million sessions in a drop of the hat, you know, supported by public cloud and cloud computing absolutely. I hate to see the bill probably at the end of the day that they're going to get from Amazon but I think it's, you know, it's a testament that network technology is here to stay the way we deliver services, you know are going to change as we go down the road. You know, myself I've been kind of amazed at how, how much they did do quickly how many students did manage to have, you know, actually have at least part of the experience they expected for, for, for, for whatever, you know, kindergarten all the way up through there that we actually have to, you know, just canceling the school year, which is what would have happened a couple of years before, but to each of you what do you think we didn't do well what what didn't work and you know what what do we have to, to improve on what weaknesses were exposed. Eric. Yeah, I, you know, I think, you know, from an infrastructure company we see the, you know, relying on old and underserved outdated network infrastructure and limited that when there's working the cloud computing certainly helping but we need reliable up to date network infrastructure you know, our available capable reliable and secure and you know educators are always looking for ways to maximize learning time and technology able teachers to make better connections explore complicated subjects. You know, and then if you get into the nitty gritty of it, you know, buffering videos choppy applications can diminish that precious time that's available let me the educators, you know, to what they actually have to teach and we see that 5G private LTE, you know, we'll all eliminate that headache and hassle in the future. Right. What weaknesses have we seen in our infrastructure. I think the gap that needed to be filled was one max touch on it was ability, so the ability to actually connect from home. And, and use those services and those applications that we provided. So training on how to use them. I think that as each of us have done a few of these we've been on different applications. If it's Vonage of it zoom if it's WebEx or or log me in the training and enablement that probably came after that, after everything kind of went down. Probably wasn't sufficient I think that's what we're probably going to put most of our resources into over the next few months before we go back. So my student my daughters tell me a story that they, they're three of their professors have logged themselves off during class by accident. Nelson. What do we do. Go ahead. Yeah, I would say from from from a carrier perspective, you know that shift in traffic. Again, no one whether you're a carrier or, you know, at the end the 19 administrator. You never really wrap your head around that scale of everyone, moving off of traditional, you know, network and now remote right so you know here at Comcast we've, you know, had bits and pieces where there have been you know the fires in California where you can actually do some things rather be in hurricanes in Florida so we've had small instances of where we had to, you know, rapidly shift and add capacity but when you're talking about a nationwide pandemic, and you have to do that on your entire infrastructure, you know, you know, Comcast is a great job to mobilize and make sure that we have the capacity there, but I also agree with Greg. It's that education factor to make sure that the teachers and everyone, you know, everyone involved, they understand how to use Microsoft teams or how do you zoom or, you know, how the students interact and what's the right way of interacting so you know from a carrier side, obviously, you know, asking infrastructure making sure it's available making sure that the peering relationships are available with Microsoft and with, you know, all of these teleconferencing making sure you're bolstering that, but also making sure that, you know, the end user is really, you know, educated and also, I guess from an IT administrator, your digital strategy has gone from maybe 1260 months to two months right so your digital strategy whatever you were thinking, you have to implement that now, and go from there. Jason, what do we need to work on as an industry. Yeah, I mean I think my thoughts there would be around just the quality of, you know, the quality of the education right I think I think we all move really quickly to support online learning and and, you know, I think got some, let's call it MVP out the door but I don't, you know, I don't know just I've got two young kids myself so I'm, you know, watching what they do and just how difficult, you know, a learning management system or lack of learning management system or, you know, lack of good quality content or using technology to help measure the quality of that user experience I think it's I think that's, and I think which I think ultimately translates into the things that you guys are talking about, you know, the quality of the education so I think that's an area that whether we're using AI whether using IOT and smart devices whether we're measuring, you know, engagement from from eyes or other devices or whatever it needs to be a comprehensive, you know, I think measurement, especially as we see this more distributed as we go forward. Max, what do we need to work on. I think outside of what I said earlier to echo what what the other panelists said, the education piece is actually really important. Some of the best educators we have and I know this is a father of three, all going through Google meets and zoom meetings all day with researchers, some of those best educators are typically not the most tech savvy ones, the ones that have been doing it for a while, typically older generation. This has been a tremendous learning curve for them. We care for that in other verticals this isn't our, you know, our first go around in healthcare, we design devices that literally just have to be turned on where no one needs to install anything or update anything. We have to create that requirement we have to create essentially a user profile that tells us this user or this experience needs to be as seamless as possible so that even with education we want to lessen the burden on on the actual first thing we have to do the second thing is we have to have, we have to have some kind of DR planning here. And I'll give you the best example I have is we service. One of our federal customers is actually FEMA, he was in the business of preparing for merchants, part of our FEMA requirement is we actually keep 25,000 in our warehouse, just in case just in case. And in his in one of his districts has a major hurricane, and they have to care for that and have to get devices out and feel personnel emergency personnel out. One of the biggest challenges we had as a provider of those end devices those edge devices to students is the market doesn't have one dry. No one had prepared for stocking on devices, in case overnight they had to give a device to every student that couldn't have access to one or afford one, in order to continue the education so that there has to be preparedness planning in case this isn't and I don't think it will be a short term bandage that we're trying to trying to plan for because that has to go back to the manufacturers and they have to be able to run production lines around those requirements as well. True. And all of you, how much of the changes have that we've seen might become a permanent extra the landscape and you know what might be rolled back, you know, what, what is it that's permanent here, Eric. I think in everything I've read and attended from a virtual webinar or higher education summit, you know, that they, in order for them to navigate this higher education is new normal, you know that all those conversations come back to, you know, the crisis that the university that I'm focused on and dealing with the emergency move from face to face to online learning and how do they do that. There's really a five step process you know determining your remote strategy, facilitating the real remote enablement inspect and improve plan for the new normal if you even know what that is, and then enable online learning but at the same point try to facilitate because colleges are going to depend and higher education for that on campus experience as well. I know it's going to change. I don't think it's going to happen overnight but they better be prepared for that change where you know the online piece is going to take a big chunk out of their finances. Okay. So we're so changes. So, sorry. So work from home is here to stay. The financial piece and depending on how people operate in the current environment is going to determine whether or not they, they actually everybody goes back to their office space. So, office space, I think will be scaled back in this time. Nelson, what do you think is permanent. What's. Yeah, I agree with Eric and Greg I think you know remote learning is here to stay. I think, you know, K through 12 you're going to see you know snow days may be a thing of the past right where now they're going to really lean on, you know, hey kids will stay home we figured this out. We don't have to worry about snow days anymore I mean that I think that's something that we really have to look at and you know from a carrier perspective. You know again it's all about, you know making sure that what we've learned today from an infrastructure perspective capacity and things of that nature that we keep, you know again staying on top of whatever our growth weight is growth rate is over. You know the next, you know whether it's six months maybe it's 12 months 18 months 24 months out you know how does that look, and then obviously making sure that from last mile connectivity. You know, we really want to make sure that you know educational institutions understand Hey listen, you know we have broadband we have fiber we have different ways, you know whether BLT, you know, again, all of the access mediums out there. Let's make sure that they totally understand what's available to them. Yeah, I think it's a mixture of these modes, you know going forward. You know the snow day comment is a good one Nelson. But I think, you know campuses are important social interactions are important you think about you know what what a college, you know as an example really provides and as much of a learning experience, you know good and bad as it is as it is anything else and I think that's, that's an important quality. They can't really be recreated in a different environment so I hope we can sustain that I, I do worry a little bit you know we've been involved in a bunch of campus, you know safety initiatives. And just because of you know unfortunately the, you know school shootings and things like that continue, you know this, this takes the eye off that ball a little bit, and I, and I hope that you know we can continue as as a system to help support both safe campus environments as well as as online education. Yeah, I don't think this is temporary I think this is here to stay. I think it's the new reality, and I think that schools are going to start to think if they haven't started already of how to convert classrooms into studios, so that they can really provide their high quality content as, as a way to educate the users that are going to be primarily virtual. I don't think it's financially feasible to expand real estate to the point where you can have safe distances between students and classrooms that are already overcrowded. And even if you did accomplish that, you'd have to double or triple the amount of educators that need to be hired nor to be able to provide that that amount of education so I think what we know is the school week is going to change. I think what we might know is the work week is going to change as well as most of us have kind of realized the benefits and the advantages of being able to work from home and eliminate commuting from our day to day lives. And like I said I think it's going to become certainly within higher education but probably primary education as well it will become a race of content. You will almost get, you know, like you do on YouTube you'll get rated and see how many followers you can get as an educator, as opposed to just, you know, kind of going about your business and educating your, you know, 20 to 25 kids for classroom primary and then a couple of hundred in higher education. Now, the higher education should be in the hundreds of thousands for the school to really make a decent margin based on their new business model. And in primary education, other students can opt into professors or to educators that they can relate to to get the best experience and get that education across. All indications are that we're going to have to be planning for, you know, the ongoing effects for this at least for the when the school year starts in the fall which is means we got to start figuring out, you know, the initial implementation was a bit of a scramble but now we can play a little bit what should we be doing to shore up the educational networks and infrastructure to meet the challenges going ahead from here. Eric. And I think to sum it all up is if you if you're waiting to see what happens you're too late. You don't don't wait plan for both the in person remote learning we see it's going to shift. And at least make sure your current and future infrastructure plans include technology that are poised to handle both and all potential scenarios that you're facing it in certain times and that's if he can help you plan and design for that long term future proofing your network capabilities and infrastructure. We look forward to working with anybody that's viewing a webcast today. Right. How about you guys advantage. Well, advantage and in general I think that that the, the education community should invest in in collaboration then within compute all the guys that are on here is are a reason that you guys at JSA put this together there. And what's going to need going to need to happen is those folks that invest in those things will then need to be trained, like I said earlier, knowing how to use your devices and the effectiveness that you might have with your students, as well as how much they'll learn from you. Again, if you're a good teacher and you're a good teacher on video. In person, will you be that way on video and how do you measure how is it how is a university or a K through television institution going to measure that and give parents and people that are paying for an education. The idea that they're doing good job. And it's worth the money. So I think investing and doing some sort of training around how well you, how well you can get your message across is going to happen, or needs to happen. Nelson, how about you guys at Comcast. What do you think we need to be doing. Yeah, I think, you know, for sure, you know, district wide networks, you know, not just in the education but district wide right so you know you have city hall you're going to have, you know, the different schools within that district really look at their digital and infrastructure strategy and to Jason's point earlier, you know, really look at your security policy practices, look at your disaster recovery practices, and really make sure that you're rethinking and re prioritizing across the board starting with obviously, you know what Comcast business has to offer right so we, you know, again last mile connectivity, and as you go up the stack, you know, looking at your, you know, your firewalls your VPN infrastructure your security infrastructure taking it to the next cloud, you know how you're routing your traffic how packets, you know, really take step by step and rewrite your policy, whether it be security or disaster recovery and make sure that all inclusive, you have everything covered to the best of your ability. And again, get ready for the next shift if that were to ever happen, where again you're going to have a lot of remote users working from home. Jason. I think just some recent data I saw the data growth rate continued, you know during this period that it's accelerated pace and I think you know how important education research and health care systems are, you know, just making use of that data using it to make smarter decisions and you know add, add to that better quality outcomes I think ultimately to the end users, you know just making sure we're all spending time and have good programs to support that you know at a national or regional level. Max. I'm supported, and certainly through this many different school districts, they all seem to have different policies or different standards to kind of echo what Nelson said and Greg said earlier, you have to kind of get on the same page the more an industry like education gets on the same page, the easier it is for us to deliver a much better solution across the board ultimately technologists just, you know kind of take what what the order is off the menu and try to create some solutions around that. So, so generating those policies and those standards and, and those actually when I start talking about like software you can implement to see how engaged students are not not just to have that one on one call. That should really be part of it because part of the problem isn't just delivering the education or how you plan to deliver the education, but it's also how do you make the receiver of the education the student being an environment where they can learn. I mean, as a father of three when one of my kids is on, you know, a Google meet and they're paying attention and I'm pretty strict I want to get their education in, but then I see other kids on the on the meeting and they're running around and they're going to get a snack and sitting and I would say, how do you emulate that complete experience, what the student is essentially at school, even if they're sitting in their bedroom or they're sitting in the kitchen, how do you create some policies and some requirements around their, their, you know, their need to also be part of that learning process. Great. This has been, this has been very, very interesting. So thank you all of you for joining us for this, for this JSA roundtable. And I think we're going to be pulling in, and Carl here Carl, take over. Please thank you everyone for your insights on COVID-19's impact on education networks. Once again, our all star panelists, Eric Dahl, strategic venue partners, Greg Franzen, Vonage, Nelson Ortiz, Comcast Business, Jason Carolyn, Flexential, Max Silver, Mattel. And a big thank you to our guest moderator, Rob Powell, founder and chief editor of Telecom Ramblings for keeping us on point today. Just a quick reminder, our speakers are staying on for the remainder of the lunch hour to answer any more of your questions over on LinkedIn. Just search for hashtag JSA virtual roundtables or click the direct link in the chat box to continue the Q&A. And viewers, if you are one of our first 100 registrants, we hope you enjoyed your lunch. Go ahead and visit us at jsa.net to register for upcoming JSA virtual roundtables, including our current series on exploring the impact of COVID-19 on our industry and client verticals. Next one up, Junior 19, as we talk through how we'll be redefining communications in the wake of COVID-19. Well, that's a wrap. Look out for the playback of today's roundtable, coming soon to JSA TV and JSA podcasts on YouTube, iTunes, iHeart, Spotify and more. In the meantime, see you over on LinkedIn. Happy networking and stay safe.