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Oh, Chris BMX appreciate this Tier one Salute a recent report from a leading landlords association Shows that housing benefit tenants are being increasingly turned away from the private rental sector These tenants are viewed as a bigger risk because of the widening gap between market rents and the housing benefit Councils are prepared to pay Last year two-thirds of landlords with tenants claiming housing benefits experience rent areas Okay, Bo Hill and Ben Pinner are high court enforcement agents They travel all over the southeast of England recovering debts and repossessing homes Today they're in north London to carry out an eviction Which is Edmonton Green It's just slightly down market area. This isn't funny enough. This is where dad used to have a house That's what I mean The tenants a mother and daughter owe over six thousand pounds in unpaid rent We want Garrett Drive flat five Notice of eviction has been sent by the county court But the landlord escalated the case to the high court and the tenants must leave today Guessing they might be the landlord and the locksmith But this eviction is going to be straightforward. Okay That's what I like to hear. Good morning Good morning. Hello, Harry. We have keys yet. You're not communicating with us at all You didn't speak to us haven't turned up to any of the court cases So standard it's useful to be able to throw that back. Yes, we don't know why we're moving if you give us a few minutes Yes, we'd like to get the bloodshed and the shagging under control. I'm not sure if the home I haven't been inside to be honest. It's embarrassing. Okay. I leave it to you. Good luck. Thank you very much. Thank you Thanks one. Oh, it's a pram outside Which one is it? Five or six? I don't know my smile as I are When I'm not on the door, I'm only thinking of the Possibilities of what might occur. So I'm just going through the risk assessment People are increasingly aggressive, but my attitude on the doorstep is perfectly calm collected and just running through the scenarios that might follow Somebody in there in the door creaking If you open the door, please we from the court We know you're in there I'd like to think I'm talking to myself But I get this distinct impression there is someone there is his eyebrows done got the joints threaded With no one answering Ben decides to use the keys he's being given by the landlord's agent But there's a problem it appears the locks have been changed Do you want to open the door? All right, let bro come on in Hey, you can either open or I'm gonna break it down. Otherwise, I'll have to open it. Oh, okay We will break in if you don't open the door. Talk to us. Let's get negative As Paul heads downstairs Ben tries again to get somebody to answer the door Just so you know you have one hour to leave the property So you're currently 12 minutes into that So if you want to keep wasting it, that's your decision, but this isn't gonna change and we're not gonna go anywhere Minutes later the landlord's agent brings the locksmith upstairs The landlord's agent decides to call the tenant to see if he can get a response I'm coming from homelink landlord's office regarding your property. We're here with the enforcement officer. Are you home? Can you open the door? We'll just go for it. I'm obviously Locksmiths have to earn his money But as the locksmith starts to force the lock the agents are in for a surprise special What I went the full length to try to not get this in there. They got aluminium What they got to say I'm stuff Captain Americans shield was made out of Wolverine's claws The new locks are high security and can't be forced with a standard drill When they're not answering and they obviously come to the mindset that we're just go away That's really not the case. We're gonna be all right. Let's go get the Chain saw coming through that door whether you like it or not one way or the other Paul and Ben now have no option but to break down the door keep the door clear Kick clear the hallway Mission to carry on. Yeah I'm not impressed madam. That really wasn't necessary was it? Hey, she's standing at the door Oh, that's fun. This is great Hello Sorry at the door like they just I'm not impressed madam that really wasn't necessary was it We are high-court enforcement This isn't gonna solve anything and you're running out of time rapidly madam. We're amical people We're not here to cause problems. We understand you don't want us here Well at the end of the day we have a job to do and we're trying to help you to help yourself get to the council Don't shoot This is not gonna make a scrapper difference madam I must inform you that any obstruction of us in this execution of this rip will result in your arrest by police Do you understand? It's simply to my job madam The agents might be inside. That's the daughter I'd but can they get the tenants out before tempers escalate? I see it bro elbow got smashed in the door, but can they get the time we're in Today The agents need to make the tenants understand that they must leave today We've got 45 minutes to get your personal effects together and to leave the flat The younger tenants won't speak to the agents so Ben Tries to reason with her mother We are amical people. I don't care. What do you want? We are here from the court to evict you You have 40 minutes to clear your item In only one case out of 100 is the tenant gonna be packed and ready to go the rest of the tenants will still have the head in The bucket of sand waiting for the knock with the actual eviction notice The younger tenant has a baby and is entitled to emergency accommodation from the council Ben wants her to understand what she needs to do next Obviously, you are aware of the county court judgments and that you were as evicted That you was asked to leave the premises because you failed to do so We have been instructed to attend today. I don't expect you to clear this whole flat Right here right now. You need to pack a bag with the essentials medications Identification clothing and anything to last you for the next few days We then take the risk which I've given you to the council They will I hope provides with emergency accommodation? Okay, if you need me, I'll be there. Well, they will I hope for guarantee Yeah, here. My name is Ben Where there are children involved it is a lot worse because they're vulnerable It is hard to hear times We just hope that they'll get the necessary help from the council The agents have been in the property for over an hour the tenants have finally begun to pack But as Paul and Ben start an infantry of the flat they're in for a shock It's Paradise How does it smell in there? Since they broke in I was It's not stored in those it's everything's just overdone The state of the place. It's absolutely cluttered to the roof If the landlord were to clear it out It would take a three-man team best part of the day to clear that out Ben wants to know how the family have got into such a serious situation You're not working at the moment Nights got off by who like the electricity So it is a short for when the benefits It appears that when the family moved in two years ago the tenants housing benefit covered any shortfall in the rent But after her benefits were capped six months ago. She fell into her rears That's why you've struggled to pay the rent I acknowledge The fact that because there's benefits kept this might be an ongoing situation one thing that's not occurred in this case Which is a common denominator in most of these cases is that they won't communicate with the agent So the agent and the landlord have tried to beat a bit of family, but they've just been cut off So they said communicated things couldn't be done Nearly an hour and a half after the agents arrived at the property the tenants are ready to leave Do you want me to give you hands? We got to go the family are now homeless What you do need to do speak to social services because you have a child that obliged to rehash it It will be up to the council to give them a bed for the night All into it went fairly smoothly Little bit of Archie barges Was the only way to get in But the door bars could have been avoided if they have just Communicated well they went from not talking to us at all to having a full-on conversation. So, you know we get there in the end Okay, she did sound American. I didn't even clock it and realize it until you just said it didn't in my head I played it back. I'm talking to somebody in the chat. Yeah Yeah, she's definitely Over 40,000 County court judgments were issued against businesses in England and Wales During the first six months of 2016 their average value now exceeds 3500 pounds and its small businesses who have been hardest hit The total value of County court judgments against businesses in the first half of 2016 was 149 million pounds W reader High court enforcement agents Dell Anglin and Brian O'Shaughnessy are in they got the gang back together That means me and something real negative about that north London with a rick to north London Okay, recover nearly seven thousand pounds owed by a garage to a dissatisfied customer Next job there is state Newington After the summer six thousand six hundred ninety eight pounds and seventy-nine pence Garages MOT's and repairs and stuff When the garage failed to pay the claimant escalated the case to the high court If the garage can't or won't pay today The agents have the right to seize goods to offset the debt Oh Coming out I'm doing Don't get through it. It's all dead in down there. Is it? Okay, cool. What's that you want? What number? How many people working there is it's a different people? What what other people Let people know you're not fear and nothing and I believed you would do it The writ is in the name of a company so the agents need to find out who's in charge Who's the governor who's the boss You've been trading under the name It's a new that's illegal new companies. Yeah, but you've been using the name though, and maybe still in some of the heads or whatever But it's changed that the man who says his name is Gary claimed that a new company have taken over and his uncle now runs He claim just don't look like no goddamn dare Gary. You are not a Gary brother Come on now and that a new company have taken over and his uncle now runs the business But the agents need proof So let's see some paperwork to that effect. Can I get some paper? Yeah If you have a company that is not trading You then issue an invoice from that company as far as I'm concerned you owe the money They need to show that that debt does not belong to that company Gary gets his uncle on the phone Hello Yeah, you've got these oh, you know, I'm counting court judges guys. Yeah, they're here. They want to enforce the writ And other guys got inside the garage Dang, what's his name sister is it? Is that her? Yeah? It seems that Gary has an idea what the debt is about She bought her car in it was broken down And it was leaking oil all over the road this that the other She gave one part of the engine in the turbo and it's because she couldn't afford it She's working blah blah blah that I don't understand how it's going this far and I still write it What's on is it cause right there on the ramp buff? It appears the claimants vehicle is still somewhere on the premises Dell puts the pressure on where to click money. Go ahead to get money, but I cost today Would you want to keep the car and give me seven grand? I Not there to be involved in the dispute I'm there on the command of the High Court rate of control Not fair is for somebody else to make that decision. We've come there to remove goods or to collect money With payment looking on lightly the agents only option could be to seize the car and return it to the claimant But there's a problem with the pistons Well, it's only not in the car. Oh The car's engine has been completely removed It's now clear to the agents why the amount on the writ is so high. Well, what she's done is she's gone for the full value of the vehicle Also, that's why so much You've been better at for it to buy a new card and try to fix that My uncle dealt with other customers and whatnot. I'm gonna keep it real with you she got over on y'all This is the case whatever y'all saying She took it there couldn't afford it did something something something that's got y'all for 7,000 Didn't she they're not happy with something even though if customer asked for a certain job and you give it to them They're not happy with it. What can you do? That's how it goes Gary claims that the car came in on a recovery vehicle The engine was removed to find out what was wrong and the claimant was told it was beyond repair But the claimant maintains that the garage took the engine out unnecessarily and wrote off her car Gary claims the damaged engine wasn't put back in as The car needed an entirely new one That's all that engine broken down in pieces so parts of that engine underneath here Once you put the car, though add an engine in it Not gonna lie, this is a sketchy mechanic one of them backyard red door mechanic shops This is this is a Yeah, I don't want to get a truck again and take it to somewhere and Though I don't know she was full ready the car funny funny She's funny. No, he working hard. She's funny. Look at this man knuckles. We damaged her car. How is that? That is that is a hard-working knuckle So I don't how she was full fun of a car that's damaged already Yeah, it's nothing in there. It's nothing in there. No, she won't say you can't she can't have the car I saw as if he's been using the car for his own enjoyment There's a clear dispute regarding works being carried out in the vehicle her vehicles there She was to collect it. She probably doesn't want it. She wants the value of the car back She's got seven thousand pound rich. She was paying. There's nothing to take there I'll take control of there's no assets there And so we can't pretty much do anything else but try and resolve over the phone or advise the claim Appropriately with no assets to seize and no offer of payment Brian and Dell have no choice but to walk away empty-handed The vehicles here The engines and pieces what can you say? I mean, it's I've never had something like this We are given no information about what the deaths about when we go there. There's no real way If he has no assets to make this debtor pay And that's always frustrating The agents have one last word for Gary. You're a big one So what you're gonna have to do the high court is life. You're gonna have to get it sorted out Otherwise, yeah, you've got no business of it. It's not up to me It's up to uncle and my cousin and whatnot because obviously they're running what business they're running from here You know, I'm just talking this way. Yeah, she's having a laugh Dell and Brian may be leaving empty-handed this time But in Paul and Steve's next case Grandma can you And then five months hopeless Commercial more than three million people across the UK are living in rented properties without the landlord's permission Three-quarters of these have been in the property for more than six months Recent research shows that only one in five requests by tenants to sublet are permitted by their landlord Nearly half of tenants who sublet they're probably do Property do so without their landlord High court enforcement agents Paul Bowhill and Steve Pinner are in West London to carry out another eviction It's a writ of possession The Hungarian tenant has rented the property for three years, but stopped paying rent six months ago He's now 9,000 pounds in arrears What's the name of the road in case I pass it Empire Road It's this one Notice of eviction was sent by the County Court, but the tenant ignored it Now the case has been escalated to the High Court and he must leave today What number are we looking for five and six fifty six The landlord's son Mr. Hirani and his uncle are waiting outside That's the key I bought from the agent The one with the yellow tag. All right. Okay, just you guys shouldn't be here. You're gonna ignite a fire Sit in the car for a few minutes just till we get first 10-15 minutes out. Well, thanks very much City's out first. There's one key Which gets us in that one You can now do your fancy knock on that door Okay So my name is Paul Bowhill on the High Court enforcement agent. We have a repossession order this property Is that your name there? No, no, no, no, it's a person here No, it's not not here. Despite the man's claim that he isn't the tenant named on the High Court writ Paul and Steve are instructed to evict anyone living in the house You have one hour to get personal effects together and then arrange with the landlord to come back and clear the rest out We have to change the locks now All right, okay, just not today in the tomorrow because then one no, no, it's gotta be now within the hour by 9 o'clock 9 o'clock How do you think I'm in your house? They're trying to reason. He's talking about not today. We can't do it today tomorrow. Maybe It seems there's more than just the one tenant named on the writ living in the house Oh Ma'am, that's what you think Oh The house should have been vacated three weeks ago three weeks ago But you're still here today. Are you joking with us? We're gonna be outside I'm not joking with you My grandmother is very very sick. I'm sorry. I have no choice We my hands are tied It is really unfortunate. You get a whole list of excuses from tenants as to why they can't or shouldn't be evicted A lot of excuses revolves around the health status, which I'm sure is genuine So I'm not belittling that situation Despite the grandmother's illness the agents are duty-bound to enforce the writ and evict the whole family today Steve needs them to understand that they must seek help from the council This is the situation You have to nine o'clock to get personal effects your passport any medication closed for a few days What you would need to do You understand me so thank you. Can you explain it to everybody else? You need to be doing something Can you explain to her there's no good or shouting at me, I don't understand her Tomorrow no today one hour Stubborn Stubborn you're not in control of this, ma'am Understand you sick pack medicine pack Robo-tessin pack Tylenol p.m. We're excedrin Thera flu get get right Couple jars of tea, you know hit the road With the family not cooperating Steve reminds them why the eviction is happening one question who's paying the rent No, nobody is paying the rate for six months nine thousand pounds not paid Not me it seems that the tenant named on the writ has unlawfully sublet to the house They could well be paying the tenant Yeah We find on properties that we go to that the person who originally rented the property has sublet to other people They're paying them, but he is not paying the landlord So far we've seen four there's probably six people here There's probably more there's one downstairs room here one out of the back probably three bedrooms, and it's fully occupied The rent on this property is 1500 a month, but the landlord Has received no rent for six months, you know, this is Hungarian land road Everybody and this is Hungarian people's in the same problem No good no good man another member of the family arrives back home Yes, but your landlord isn't the man that owns the house the man that you're paying Obviously isn't paying the owner Whatever stuff getting finessed man Especially for that such a living environment. Oh, man. That's the worst type of person that they could do that to some Money you've paid he has taken shout out die rants For follow The woman has a letter from the court about the eviction And be wise guys Save that letter ma'am Because it's not because no no man, but you shouldn't be here They've already lost lots of money they don't want to lose any more So they go to the high courts and then they issue a rip for us to come The family finally seemed to have accepted the reality of the situation I knew let's go It does upset you unfortunately, it's a job and we have to step back from that I Don't think there's an easy way to get to get through it you just have to try and be as sympathetic towards them as you can and Make things as easy as possible for them It's been an hour and a half since the agents arrived and the eviction is complete It's real deep in here After months of trying to get the family out the owners finally have their house back Don't expect so many people living in one house lost some six months It's been very stressful. We try to evict these people out Obviously, they've played a game all the way It's just the same story people paying the wrong people Bottom line is this the landlord is 11,000 pounds ish out of pocket, and I don't think that's fair Two people got finessed the middle man was putting their work unfortunately It will be up to the council to try and find them emergency accommodation for the night Some people that's young Recent government Figures reveal that homelessness has grown in the UK by more than a third in the last five years and has nearly doubled in London The figures are rising twice as fast among ethnic minority communities with 20,000 families evicted last year The number of homeless The number of homeless and black the number of homeless black and Asian Minority households has risen by over 20% in the past three years It's not like a project right here For a housing estate High court enforcement agents Del Anglin and Brian O'Shaughnessy are in north London with a writ to recover nearly 12,000 pounds in unpaid rent We're here for some of 11,992 pounds and 19 pence The debtors signed as guarantor on a tenancy agreement for her sister But her sister didn't pay her rent for a whole year And now the landlord has pursued the debtor through the courts for the money If the debtor can't or won't pay then we'll take it away The agents can take away personal possessions to offset the debt I'm here with a high court rear my name is Brian I can't discuss it with you It's not in your name Not really these formalities Maybe your mom can enlighten us. Do I get a telephone number? I can recall. No from thank you Thank you What does one do she work? What does she work? She says you're lucky. Yeah Okay Sorry While Brian tries to contact the defendant again Del enters the flat to talk to her son Can we just skip the politics Can we just skip the formalities that is not the same word Not the same. I see you tried it, but I mean But almost got past me my eyes on pretty in the slide. We got a lot of sunshine It's always important for an enforcement agent to get inside a property then you can see with your own eyes How they're living That's really what they've got what they haven't got so you can deduce how much they can pay Realistic house Are they older than you He know anything about it He's less active than you You say mom's a care worker It would help if we can speak to mom What time she normally finish that We're gonna take a look about at the man up with the debtor at work You're done Ain't nothing there the agents look around the flat for any assets they could seize But it becomes immediately clear that the family own nothing of any value Everybody on public transport here. No one's got a car enough Ambassador imagine some debt collectors coming to your house and be like dang we can even get nothing Ain't nothing good here. That's tough. It's tough. I know I'm poor. You don't got to remind me sir Okay, it's a tiny old Various There is nothing that's gonna remotely cover how do we know what we're looking to collect today really is a case of leaving a letter Come to some sort of future payment arrangement according to our financial circumstances. There's nothing there to be moved Oh here she go, but then the defendant arrives home early Hello, hello, I'm here. We're high court enforcement agents The reason for our visit today your sister was renting. Okay, and there was 12 months rent outstanding The debtor's sister the tenants who built up the 12,000 pounds She here to let's get negative in renter rears also arrives Is this is this her? This is the hello. Okay. My sister. She said, you know, they need a reference Give my name. I'm not saying I'm paying for her. Well, I think I say I'm you know I have reference. I leave this address. She's my sister. Well, you signed paperwork as a guarantor not reference If you didn't sign as a guarantor the land see how quickly the sister got up out of there Lord would not give another property. Do you know what a guarantor is? It means that your sister Should have made payments on her end. You've guaranteed that you would pay the money in the event that she can't It's up between you they need to find 11,000 pounds 992 base a lot of money The debtor's sister is a refugee from Somalia. Oh, yeah, it's over with After a family tragedy, she fled to England with her three young children She was evicted when she fell behind with her rent The world what the land what the guys what the landlord's chosen to do he's chased you Here because you were the guarantor the debtor's son explains the situation to his mother Oh But where we go and get that money so we can't we can't debate that money so we can't do them At the end of the day, I have to look at the ability you got to go here continue that little paperwork for DCBL Let the claimant know that it ain't happening today To pay and what they can afford to pay that sustainable over a period of time Without it causing for five hours or more and too much of an impact on their family It's clear to the agents that the family has a limited income But they must try to recover as much of the debt as possible If your mum's got savings or something she might go for some of those savings to reduce in this debt and we couldn't reach an arrangement I've done it for you to have 12,000 pounds. I've done it for you to have it Yeah, but you need to pay a significant amount towards it Can you find 3,000 pounds? I've got 3,000 The bill is just under 12 Okay It seems that the family can't even raise the reduced No, man, sister's refugee. She signed some paperwork. She didn't even fully understand Y'all walking in there second hand Everything everywhere. It's just just y'all gotta Continue with y'all little papers Y'all gotta go ahead get up out of there, man. Y'all ain't getting that the amount that the agents have asked for But as their duty bound to get the case resolved Will the debtor be able to save her family's few possessions? No, but anyway, we already know We're in between money The debtor acted as a guarantor debtor. Can you find 3,000? Okay Now with the risk of losing everything the debtor's son tries to reason with his mother I Somebody's man, you realize that people don't even see hope they can't even see Hope they have no hope in their whole future Let's say down the line. We will never have this money. We'll never be able to pay this it'll take years That means you plan on living like this the rest of the way It's clear the family can't raise 3,000 pounds So now the agents need to assess whether they'll be able to recover any of the 12,000 pounds at all No, if we're gonna try to help resolve the issue, let's start with what comes into the house. How much we're talking about? When her debtor's telling me the truth, you know having to give them the right degree of empathy and listen to them I can feed back to the claimant and say this is their situation They haven't got a pot to in However, they can pay something as opposed to nothing The agents have been in the flat for nearly 40 minutes With emotions running high they decide to offer the family a lifeline I don't want you guys to starve. Do you understand me? I mean, I'm happy to set a monthly arrangement 1,000 pounds a month. Can you can you can do a grand a month? Are you happy that yeah, yeah, yeah, we could have set an arrangement. Yeah They are not gonna keep up with this again But the debtor disagrees with her son that the family can afford the repayments We come to pay counting what I get now I'm counting what my sister get because my sister is his income supportive. We pay 500 pounds Better than thousand because he is there for thousand. It's heavy The fear of the hair care in the field I did get a sling in the girl. I know you're gonna make it job. No I'm not sitting below the jiffy. I don't have a goal. I should Of course, I'm a regular. I go to the Okay, you get your money. I need one of the high. I don't want you to know. I'm a regular I'll add the good or something. Be sure. Cool. I'm a little of a little I'm a nice one What about love? I'm not a blow. I'm not a lot of love. I'm not a lot of love You can't sell it, no. I can't sell it. I can't sell it. I can't sell it. I can't sell it. I can't sell it. I can't sell it. I can't sell it. Let's just step up to the plate, man. It ain't gonna hurt. All you're gonna do is default on payment, and then they're just gonna be back. If he don't keep up his, you know. Yeah. We're back. We're back. We're back. We're back. We're back. Please check. The family are in crisis. Bro, if I hit the trap, I'm gonna hit the street running. Brian decides to intervene. What I don't want to do is you two be up to say any further. £500 a month, I'm happy. We want to set something that's sustainable for you, and you should be able to do that. It's not reasonable. Brian calls the office to see whether the claimant will accept the family's offer to the family's offer of £500 a month. Hello. They've worked out all the finances, then comes out going to £500 a fine. Yeah, can you find a client and tell him £500 a month, starting 30 days from today? All right, bro. That's the same stuff. Yeah, I would agree with that. Yeah, that's the safe way to go, man. No job. No job. No job. No job. No job. No job. No job. No job. No job. That's why you wanted to pay the lower amount, right? But the whole family here, you can get together and resolve this, yeah? Your son's here, and even though he's not working, he still wants to help. Take care of your job soon, don't you? Yeah. We're managing it now. Definitely. You don't have to walk looking behind your back now, you know? You'll never walk alone. Thank you very much. Hello. The office calls back with a response from the claimant. Yeah. Okay. Okay. Lovely boy. Okay, we've got the 500 for you. Absolutely. Man, if you win the lottery in the means, please remember that. We win the lottery. We leave in the country. Not before settling with me. I helped you out. No, absolutely before settling. I'm out of here. Mum, what I've done here, okay? What's called a control goods agreement. Basically, what this is is an agreement, so you and I, we don't take any of your stuff and you pay 500 for them. That's basically it, okay? What it does say, what it does allow us to do is if you don't stick to that agreement, we'll come back and regain it, change your premises with you. But I don't think I have that problem with you guys. You've got to pay it. You've got to keep in contact with me. Okay? Thank you very much. Thank you very much. You're welcome, yeah. Thank you. Mum. Thank you. Good luck, yeah? Okay. See you later. Any problems? Give us a call. Thank you. Okay, Mum. Bye-bye. But the debt is just the latest in a long line of family hardships. 500 is hard for me and hard for my sister. But we can do it. We can. I believe in you. 500. We know. Five I believe. Dude, what can we live? It's hard, you know. My sister, she got married. They're killing, you know, people. So, somebody, now they're killing. So, what they're killing, she had a pregnant, and she had two children, but still, she's my small sister. God. I didn't know the family origin story was that. How? So, it's difficult to live. I'm sorry to hear that. See, I need to solve that, really. I think she's a good person. She's trying to support her family and they're struggling.