 So let's hope you're not affected by this. This is the buggy Windows 10 cumulative update. This is the fall craters update So the 1709 and It is the specific patch KB 407 4 5 8 8 And it's causing for lots of problems with blue screening and working USB So there's an article here on computer world, but let's dig into the details of the solution because hopefully it's why you're here So we've been seeing a bunch of these come into the shop It's a super aggravating problem because it disables USB on a lot of computers that we run to well At least all the ones that have come in so far and we've had to go out and do service calls There's not really any easy solution for this if you have remote access So our managed clients were people that we have maintained remote access for it's easy We go in and we can unroll back the update But if you lack the ability to use keyboard and mouse you can't roll it back So I'm gonna leave a link here to some of the descriptions of how to fix this how to roll back the update And it's this is the update numbers KB 407 4 5 8 8 and you can just roll it back If you can get into your computer if you can't get into your computer We're gonna jump right to that problem. So method for last resort This is when you can't get anything going and you've tried different keyboards and mouse now Kind of the crux of the update problem is if it's a standard HID device Which a lot of keyboards and mice fall under they don't have their own drivers They use just the standard keyboard and mouse drivers. These are the ones that just don't work So if you can find another keyboard that is a special that uses its own driver It may work not a guarantee, but it may work We've actually found where sometimes they have a custom mouse or like a gaming mouse and the gaming mouse works But the other ones don't Odd, but it's it's inconsistent But this is the unfortunate way of the design of Windows 10 Meth is why we're getting here method for you have to crash the computer a few times on purpose For whatever reason they've decided that Windows 10 you shouldn't have access to things like safe mode and pressing F8 Like we did in previous versions of Windows. So the solution is keep crashing a computer and hope you can get into there And right here is the command prompt you want to run so if you can get the windows into its automatic repair mode and get its command prompt and Then you can run this tool here And this is the roll-up fix that will fix that as well. So you can actually remove this package. You're removing that Specific update to get it to work and once you do that it should reboot and start working And this will actually fix if you're even more unlucky than the keyboard and mouse people where you have inaccessible boot device If you can get it into that it's the same thing. These are the same updates I'll leave you a link to this. I just want to throw it out here because I'm throwing it out here for you for all their Clients and people that are maybe searching for this So there is kind of a fix besides just reloading the computer But it's just a pain to apply and sometimes breaking windows breaks it even more because you have to basically get it starting up And unplug it before it starts up all the way basically forcing a shutdown forcing the problem So you can get to this mode Because it's so crazy because it just boots up and doesn't let you do anything Because it just says nope. You don't have keyboard and mouse access, but it does work in a BIOS. So it's yeah, it's an infuriating problem Thanks Microsoft. This is the love hate I have with Microsoft because all those computers they're coming in from their retail side for this It's how we make money and then I feel bad for all the people are going Why did I have to spend money on something that just broke that I'm not at fault for it? I'm like welcome to Microsoft. They don't like to give easy ways to fix things They want to be auto magical on all their updates without any easy way to go Hey, let's just roll it back to the previous version They didn't want to give you such easy tools to do that. So this is the method by which you can do it I will leave the link in the descriptions below. Hopefully you found this helpful And hopefully you can get it fixed without reloading windows. If not, good luck on reloading windows. Thanks