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Published on Feb 9, 2017
Difficult conversations with clients With the apprentice’s first task, they were exposed to a trial by fire.
The task For the first task the apprentices were required to deal with a difficult client who had not complied with requirements set in his policy document. The client was notified that his insurance would be cancelled unless he implement those requirements as a matter of urgency but the challenge was that the client did not have the funds to do it immediately. What follows is a difficult conversation many brokers have to deal with on a regular basis…
The sponsor Thank you Marsh for sponsoring episode two, task one. Brokers often have a challenging job when dealing with clients who do not fully understand the risk transfer scenario and this episode showcases what typically happens in conversations with clients; with some good ideas on what to do when those difficult questions keeps coming at you.
The ultimate prize The winner of The Insurance Apprentice 2017 wins a trip to Lloyds of London, sponsored by Lloyds of London and a bursary, sponsored by Inseta, to further their studies.