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IHA Grand Award 2015 Recipient Interviewed

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Published on May 29, 2015

The Intelligent Health Association (IHA) has announced that the IHA 2015 GRAND AWARD recipient is the University of Chicago Medicine (UCM).

The University of Chicago Medicine, driven by a goal to constantly seek improved patient care and loyalty, turned to technology to assist in identifying and addressing inefficiencies and antiquated methodologies.

Discovering that the periodic nurse rounds at UCM, called rounding, lacked standard protocols across the campus and were heavily paper-based, the healthcare system further learned that it had no way of tracking data resulting from the routine checks on patients. UCM determined to improve the process by infusing the voice of patients, families, staff and physicians to unify quality, safety, efficiency and experience initiatives.

Working with advisors from Vocera Communications, UCM introduced mobile devices, such as iPads, across the campus that modernized the collection of data on patient care. This initiative allowed all healthcare givers on the campus to respond quickly and efficiently to patient needs.

For example, providers can send emails or alerts to other staff members to address a patient or family request immediately, as well as to measure and track feedback, requests and resolutions, thus helping pinpoint opportunities for improvement.

UCM rolled out the rounding solution enterprise-wide to nurses in 32 units. Within four months, UCM nurses had conducted nearly 12,000 rounds on more than 9,500 patients, yielding more than 2,800 positive staff recognitions and significant increases in patient satisfaction.

As a result, UCM has altered leadership behavior and improved patient satisfaction scores. Further, UCM physicians began shadowing nurses during care rounds to learn from them.

Receiving the award were Sue Murphy, RN, BSN, MS, executive director, Patient Experience and Engagement program, and Dr. Alison Tothy, associate chief medical officer for the program as well as a pediatrician at UCM.

The Intelligent Health Association Awards ceremony was held at the Healthcare Information and Management Systems Society (HIMSS) 2015 conference and exhibition in Chicago, Illinois.

The IHA annual awards identify and recognize the most compelling healthcare projects incorporating wireless technologies resulting in sustainable impact on the patient experience, safety and healthcare facility operations. Additionally, the IHA awards are intended to educate the healthcare delivery industry. For more information, please visit ihassociation.org/awards.

The Intelligent Health Association (IHA) is a not-for-profit, global organization founded to elevate awareness and to educate the life sciences community on the adoption of new technologies. Educationally focused, IHA is a vendor-neutral, technology and frequency agnostic association dedicated to promoting the use and adoption of auto-ID, NFC, RFID, RTLS, sensors and wireless technologies in the healthcare, assisted and independent living and nursing home industries. For more information, please visit: www.ihassociation.org

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