 Welcome to beautiful southern Louisiana, home of great food, wonderful people, and now really fast wireless internet. We are in Lake Arthur to visit with Case Internet, a wireless ISP bringing a personal touch to the service along with the latest technology. Like many Wisps, they face the same challenges, how to grow and expand their business in the very competitive broadband wireless market. Hi, I'm Kurt Cormier. Welcome to Case Internet. So we're based out of Lake Arthur, Louisiana. We cover Jennings, Louisiana, Hathaway, Louisiana, Gadeon, Lake Charles, portions of Welsh, Roanoke, Louisiana. So our company has approximately a thousand customers, most of which are residential. We came in as a game changer four years ago, reasonably priced for rural areas. Other companies charge double and triple what we're charging. We didn't want to do that to our customers. We wanted to offer them internet for the same price they can get in town, even if they live way out in the middle of nowhere. That's what really sets us apart from our competition. Four years ago we started off with minimal staff, and I was administrative, CEO, installer, tech support, and even my guys go-to guy. So it's been challenging. We lost a lot of hair. I think my whole staff lost a lot of hair. But at the end of the day, we try to provide our customer with the best internet that we can in very rural areas. The cable company won't come out here. The phone company won't come out here. We respect the customer more than the cable company or the phone company. They know us. They know our face. They know who we are. When I show up, they're like, how long have you been working for the company? And I said, well, actually four years when I started it, they look at me like, you're the owner? Yeah. Wow. So they get excited that they get that personal touch, that the owner has a vested interest in the customer. And that's what a lot of us with do across the country. We take pride in our customers, our equipment, our service, our employees. We're here for the customer. That's why we were constantly wanting to deploy the latest and greatest thing out there. And we came across horns. I've seen what other companies were saying about the RF elements horns. And I just had to have them. When we got them in, they performed exactly like what other people were saying. So what we decided to do on our first hour was completely change our sectors out to horns. We had four sectors up. We installed six horns. We added two more radios. Oh, we're seeing more of a demand in that area. So we needed to add more sectors in order to get a higher bandwidth. A lot of our APs, we were overloading. So we needed to actually bring in more APs to offload that traffic in certain directions. And the horns allow us to do that because we can deploy multiple horns in certain directions. When we upgraded our first tower with these horns, we expected to go back out to customers to either realign or put a higher gain antenna up because of the horns that we did deploy was a lower DBI than the actual sectors that we had up. So we expected that we would have some issues and we had none. When we installed our horns on our towers, they were maintenance free. They were really easy. But when we put it up, it was two volts for our tower climber to install the horns on the tower. In my opinion, as far as distance comparison to the older traditional models, I find that a lot more lightweight. They're more user friendly to install. I don't need to carry a rope up and whatnot. You can install them in 30 seconds versus you have multiple brackets top and bottom. You know, maybe a 5 to 10 minute install on the older traditional models. Like I said, you can see that we installed, we can install it in 30 seconds to a minute. They're a lot more compact. The brackets are a lot easier to work with. I noticed that you do have some stainless and whatnot. They're anodized so they're not going to rust up and gouge on us. Immediately after our first upgrade, customers were on Facebook applauding us. They loved the upgrade. It really worked out for us. We've got a lot of great compliments after this first upgrade and it's been great. We've seen better customer experiences. We've seen more stable connections. We've seen customer complaints go down. We've seen a customer get a really low, really horrible signal in our opinion and have a stable connection. A signal around at negative 83 and they get a 23 meg down, but solid. Now that we've found these technologies, our future is much brighter. We see ourselves expanding faster, deliver better service, better speeds at a great price point. We're really excited to expand further and reach further, cover more dense areas. In the next year, we see ourselves doubling in size. So go out there and get you some hornet, Santa. Toss me a mag. Stay horny, baby. We hope you enjoyed hearing the story of Case Internet. It's great to see how they address the issue of delivering a better service than the big telcos in areas that are often ignored. A winning attitude with game-changing technology is their recipe for success. If you have a similar story and would like to share it, give us a shout. Info at RFelements.com or look us up on social media. Until next time, stay horny.