 Welcome to the English translation of Social Pedagogy debunked by Anna Geige. Live from RC3, all talks at Congress are live translated between English and German and to one additional language. We appreciate your feedback. Please use the hashtag hashtag C3T. Your translator for this talk is Sensei and 010000. Anna has been a student of computer science and then she made a turn to social sciences. She is now giving us an insight into the terminology and how it's being used and misused. Hello, good afternoon or good morning. So this is my topic, social sciences debunked. I'll explain where I'm coming from. I'll try to explain to you what it does and what it means. So it is teaching social competency. You wouldn't be participating at this congress otherwise you wouldn't be participating at this congress. Otherwise you would not have this. But many of the things that are normal to me from day to day, they are not usual in computer science. I don't really know where our perception differs. But I will get across what moves me and I'll try to explain what the major things are that I find in this topic and what others in this area find important. So it supports people in social topics. It empowers people to help themselves and there's social work. And it does the same. It emphasizes differently. So social work is trying to empower people to help themselves. And in practical areas there's no difference between social work and social... I work with both kinds. There's no difference in practical aspects. There's a lot of difference in the history and in the theory. They were coming from different origins before they came together. Today I'm talking about the practical aspects. There's nice articles in Wikipedia but if you want to learn the theory, I can only recommend it. Today I'm talking about the practical aspects. Why am I talking about all of this? I had an insight. There was a talk somewhere. I was watching a talk on the internet. I was programming something together with other people. He was talking about how great it was to meet these people every week. He was surprised by that. It was a fair and productive and good exchange. He found that unusual. For me this is like one of the foundational things. It's normal. If you're a team then you have to meet regularly. It happens in every team, in every institution. For me it's normal. We look back and we look forward. What have we achieved? What is our next task? If this is being received as something that is good received well in computing circles then maybe I should talk more about what I find normality. I will be going through many topics I've been doing this for 25 years. It is not complete. There will be some topics that I will leave out. If I'm successful with this talk then you will be taking something away from this to make the world a better place. So what are the practical aspects of social work? Consulting. People come and they want help and they need help and they request help and I advise them. Old people, family. Consulting is, you first start by finding out what the problem is. The person may not be able to articulate it. My job is to find out what the problem is and then I can advise. Sometimes I find that I cannot advise but at least I've found it out. I have one or two areas of specialization and sometimes I don't have the training maybe somebody needs legal advice and in that case I direct these people to the correct contact. Maybe somebody needs psychological advice then I send them to a psychologist and sometimes that person doesn't get along with the government agency. And I can be a mitigator. Sometimes there are very normal people. What happens often is that I explain to someone how you fill in a certain document. For example, I explain to them and I tell them that those documents don't have to be filled out perfectly but some things have to be in it so that in the best case they can do it the next time by themselves but often this isn't the case but I hope that I can take the fear from them. These are very practical things especially with older people maybe they don't have a computer at home and they have to do a transaction and the transaction machines are difficult and sometimes I come with them and support them and they have to tip in all those things and later I will talk about secure personal data but if this person can't pay otherwise then I will have to help them and privacy is a big thing. So yes I use standard speech or I want to use it it's like that and I take the liberty for myself to use it because I'm used to it and if you have problems so maybe if you have problems to listen it in the outside world by gender and there are so many other talks that are at the same time you can change, I don't have a problem with that but I will keep gendering. Practically someone comes into our counseling agency we have some hygienic concepts we are in the basement floor and people are waving and they have to wear their mask and we do distance counseling at the moment and sometimes I also take a walk with those people it's a very good thing I can advise you that it's good to get to move and when having a walk you can talk well so there's someone coming to my agency and apparently the person knows what he or she wants but this isn't always the case and then it is my part to find out what it is with conversational techniques which I learned in my studies and which I internalized so much that I could not say that I work after a special I just use it and if you ask me how I do it, it's not easy for me to explain it's just what I do and I just find out what the problem is and there was a man who was in the door very sad he had a bag from a discounter and he was asking what I'm doing and he talks from the government who takes away my pictures he forgot to pay things and he would have had to pay 70 euros and he was afraid that people were coming and taking away those things that he has so what's happening I'm the one who takes away the bad feelings he didn't have his documents with him I didn't know why he was carrying them in the discounter bag sometimes they're a little strange to the people but in a lovely way because if there's someone who is afraid that people are going to take the things from him that are important to him I have to find out what's actually happening and sometimes there was something going wrong it doesn't matter but we could put one phone call and this is just one example from practical working mostly people come with some problem and we actually find out that the problem is something completely different here I have a literature suggestion maybe you are in situations where you don't want something and in the end you find out that the person wants something completely different so maybe this is also for people who create software and maybe the people who ask them want something completely different here's a book from Friedemann Schulztuhl it's about talking together I studied social education and I saw this book from a software developer who gives a lot of courses and he suggested it to me because it's very pragmatic and if someone already found out about the communication so there are situations when it's not important what do I do and it isn't important what are the words but communication is not only talking and it's a good book about it it's a good start it is very pragmatic there are other techniques here's two examples two examples that I use myself that I use a lot they do good service for me Karl Rogers mirror ring I'm not sure whether you are familiar with mirror ring I find it fantastic sometimes you are stuck in your own thought you might have a solution every day or something specialized in circles and not find a solution and then you tell it to somebody else and that other person repeats it in different words and then the knot is cut and it resolves itself and you find the solution and that technique is called mirror ring you can read about this elsewhere there is somebody else Marshall B. Rosenberg he's been talking with youngsters from bad homes from poor backgrounds he's been talking about how to talk to them and create good communications with people that are not used to communicate without violence Marshall B. Rosenberg he's very good when talking with young adults who come from poor backgrounds there are a lot of communication techniques I cannot recommend any single one without reservation you have to choose the right one for your target audience you are communicating with them and you know you've got a problem because you're not getting close and then you should start looking for the communications technique there's good ones, there's bad ones and if you find one then use it if there's something that surprises you and it seems esoteric then just leave it out but I guess you will get a feel for it and you'll identify them and you'll just not use them if you feel to speak so much it's a fair question but it's a complicated answer so human thinking and human behavior is very complex and people cannot understand how this happens to reflect and look back on yourself and to rerun it before yourself so here I'm trying a comparison to computer science I know it's a bad comparison maybe if you have foreign software on a foreign operating system don't know whether there's an operating system that you're unfamiliar with and now this thing has an error and now you start looking for the source of the problem and you're not sure whether maybe it's a feature or not a bug and that is the feeling that I have that comes to me and I try multiple things I try and I make mistakes and that is for me a technique for finding the source of the problem and it involves a lot of talking so my job is 95% talking and this is an area of research and I'm very happy when some new has been found out but it's not that easy if only it was that easy I've just described how complex the human operates and how complex is the knowledge about this stuff and then to document all of this is not easy either and social research is very slow and in a few thousand years maybe we know more but it is a complex topic a thousand years ago we didn't call it the same but they were still researching it and today we know a little more and one of the problems is that this research is recursive it looks at itself and it develops even further the topic being researched develops while it's being researched there are models in social sciences there are simplifications and depending on the situation different models could describe it so I've taken three examples here that may be known already this describes how people communicate with each other there's the Freud model and the above me so there's an adult and he or she has parts that aren't adult in the morning I don't like to get up and I'm feeling bad everything is fine so that's the it and the above I is the thing that exerts some control and makes sure that I do get up in the morning so it helps to reflect on not always being an adult it's a nice model and it describes how you have an internal dialogue so there's a second one which is Maslow's Permit of Needs that lists the needs of a human in different weights it looks like a pyramid so it is called the foundational needs of the human but it is emphasized in a western socialization so it's not fully generaled but in Germany communicating with Germans it might be applicable so what does this person need and what's important for them right now these models depend on the situation and there are ways of picturing the dependencies now something different so Sigmund Freud is a classical reference and without Sigmund you just don't you can't get away with leaving him out so the things that he said started out well and then they got really crazy I see it that way and I stick to it so at his time there was something called hysterics and that was a summary of women's behavior that didn't meet the expectations of a woman at the time at the same time under that name something was summed up that is a collection of symptoms which is a post-traumatic stress syndrome so I don't want to put this topic much further so that real and today well researched topic was included in that topic and he observed it at his time it was a real breakthrough so the human has a collection of reactions and an adult can to some degree control how much he suppresses it and he's been working a lot with women that have been subject to violence and he observed that women have this problem because it was caused by something that happened in the past and he was ridiculed and then he had an insight and then he pointed out that men also have this so this traumatic syndrome after sexualized violence that is also in men's and he said it may be that it is in women but it is also in women and you have to take the serious many of his clients many because they couldn't pay themselves and he realized that the human being is developing through what he has in his life and this was so new that you cannot not mention it in social education and he did this model of over eye which is very important and then he drifted away in theories and symbolics about symbols and that the woman is envying the men of his palace and I don't know how it happened that those theories appeared maybe he was under pressure maybe he survived himself sexual violence so that he built himself such a fantasy world and it was usual in his time and in his social stand and at some time he just drifted away and if someone tells you about these fellow symbols you don't have to take it for a serious but the rest then there is another one he wrote a book which is called introduction to being unhappy it's very usual in nerd circles maybe you have already read it and he's talking about behaviors that don't bring you to the aim but which people do anyways and how people complicated themselves and how you can behave in a different world it is a story which I heard like two times in my first years of my studies I heard it about 10 times when I was ready with my studies and I asked myself other stories I've been working over 20 years and I can't listen to the story anymore but it's good but I can't listen to it anymore so if you have someone beyond your friends and you want to you can read the story to him but the book introduction to being unhappy I see this many times I don't have so much time to talk about all of this but the story of more of the same I like it and there's a Wikipedia article about this book you can read this or you can read the book so what about misunderstandings this is something general and doesn't matter which theory or schools or if you're talking about psychology or social education you would have misunderstandings and many professors said a lot of your work will be uncovering misunderstandings do you know the word something we say in Germany so hunger is something you have when you haven't eaten in a long time and when someone said to me the first time I didn't know what they want to say I know it is good appetite then another word you use this word for someone who is stubborn who doesn't want to do something and some very small areas you use it in another context next word it has two different meanings maybe more I don't know one is not having had enough sleep and the other has drunk too much alcohol we don't have to talk about the pancake and some other things you eat in Germany and we don't have to talk about whether Brussels sprouts are something nice or not there are also a few words that are used in my understanding well I will talk faster because I am not in my time there is a word normal when you see someone and you say he is not normal this is something stigmatizing social education and social research normal doesn't have such a stigmatizing component but you talk about the norm area and you have like those this is normal what is in this normal area so like all people who are in this on this congress were not all normal we don't meet all the norms the educational norm is probably lower as the one of the people here if you see it on the entire society many things are not in the norm but if we look on just the people of the congress then we are all normal in this congress and if there is outside a person who says you are not normal then this is a person which is so outside that they can't put your normality in place then there is a topic with very much misunderstanding which is depression versus depression is a psychological problem it is a big problem for the people who are depressed and if normal people talk about depressions often they don't mean the psychological problem but they say I am depressive because they have a bad day this is not the problem but I see even in the in the word they use this word depression in a wrong way and I really hate this the next misunderstanding is autism and many people say it is an illness but I say many people it's not an illness an autistic person once said autism is maybe a little like a pregnancy it's something that doesn't have to cause problems and the difference with autism is it doesn't end then we have a lot of words for people working in the psychological field I will talk about them shortly a psychologist is someone who knows, who studied the theory of the human being it is much mathematics and if you ended these studies you know very much about the psych of the human being but this knowledge isn't practical then you need another apprenticeship and this is psychotherapists and this is to really help people this name is we have like a psychological psychotherapist as a professional name who have this apprenticeship others may be good too but psychotherapists are actually the one who has the practical knowledge and is good and they are psychiatrists they work on the medical field that concerns the psych of a human it is about the medicine that you can take if you have a psychic illness and psychiatrists studied medicine well and then there are neurologists and those are people who studied medicine who specialize in neural illnesses so people have a lot of neurons in their body and psychiatrists are often important and they can change the person's psych but it's a different thing I could talk much more but I don't want to start another theme and I would like to end here and if you have questions you can ask them now maybe I find the last slide there's the email address I will tell it to you my email address is Anna at geiger.btf and it's very cool to talk in front of people who don't want to ask Anna thank you many thanks for your talk as a herald I have questions from the chat I don't hear anyone I have a few questions first question from the chat do you think it would be possible to have a social secret just like there's a banking secret let me think about that one I wouldn't want to make it complicated every rule brings a problem I work here with a data protection officer I can only talk for my small area we document as little as possible we practice it from the beginning from the first hour we record as little as possible and even towards the people who pay our justifications to record as little as possible depending on what we do they finance us and it's a clear grid and it costs us a lot of time to stay within that we don't need any extra rules another question do you know concepts for coping with trauma from games do you know how to cope with trauma by using games it's not my topic but I think there is something that I don't have any pointers please send me an email I will get myself informed and if I find something I'll let you know here's more questions to generally software how do you use communication do you use mail do you chat messengers do you use a telephone and is it encrypted in theory it's a big topic and at covid we had to move everything on to online we have to keep it simple we have to reach those people people who have problems because maybe they don't have education simply they don't cope with this we are a lot on the telephone it's a safe option we do offer encrypted channels if somebody accepts it that's great and we like it if somebody says no this is too complicated I need to talk now then talking now is more important sometimes I talk to women between 75 and 90 and they are meeting via jitzy because jitzy is safe and I was really surprised I really enjoyed that information what software and hardware do you use in your everyday life are there open source tools that you use no I'd like it I'd like to have more influence on this I'm sitting at an ego thin client I see windows I have no influence on this we work we consult then we use net connect as a software or whatever the people can use last question what do you think of social informatics that's a new term for me and if it is true I would envision it as a combination of social science and computer science give me more information if you have it whoever you were you have the email address of Anna please ask her ask her in the break and we thank you and we also thank the audience talk to you next time