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Published on Apr 19, 2016
Craig Lambert visited Google's office in Cambridge, MA to discuss his book "Shadow Work: The Unpaid, Unseen Jobs That Fill Your Day".
In the book, he describes the glut of self-serve tasks—like pumping our own gas, scanning and bagging our groceries, booking our travel, deleting spam, tracking passwords, assembling Ikea furniture—that businesses, governmental agencies, schools, and other institutions now offload onto uncompensated consumers. Is the result “middle-class serfdom”, as he calls it, or something else?