 Most of our customers want the same thing to develop applications quickly and to reduce IT time and costs involved in actually managing those applications. That's where we come in. We're Red Hat Site Reliability Engineers, or SREs for short. We manage OpenShift, one of the leading enterprise application development platforms for enterprises in over 60 countries. Our Site Reliability Engineers are experts in managing, monitoring, and life-cycling your clusters at scale. So what does this look like? Our work is mostly proactive and a little reactive. We can bucket it all into three major categories. One, building services that delight customers. In our work with OpenShift Host and Environments, we know the code well, how it's deployed, configured, and monitored. This, plus our combined decades of experience and Kubernetes expertise, helps us innovate with our customers. We work with product teams to bring new features to our managed OpenShift customers in a way that's secure, reliable, and non-disruptive. Two, automating for scale. Our goal here is to make your life easier. Repetitive tasks just aren't providing value for anyone. So we're always developing new self-service features. If it's a manual task, we treat it as a bug and work to automate it. This includes things like upgrades, certificate management, and capacity scaling. Three, observability and reliability built with purpose. We handle day-to-day operations all the part of our life-cycle management where we monitor, patch, and upgrade the platform. And we take care of availability, latency, change management, and incident response. Think of us like a hub of a wheel, connecting everyone. We routinely work with cloud providers like AWS, Google, and Microsoft, along with our open-source communities, customers, and partners. Plus, and this is super important, security. We identify and resolve issues before they become problems and before they impact you. And if problems do come up, we work directly with engineering teams and cloud providers to solve them. As you know, there's a real power in having that immediate access. Our fanatical focus on customer success has helped us build automation and self-servicing capabilities that scale across cloud providers. As you've seen, SREs cover a lot of ground, but site reliability engineering isn't just about a list of tasks, it's a mindset. To ensure culture and processes align so change can happen quickly and to create long-term solutions, not just quick fixes. And to build trusting relationships so that we can get ahead of potential issues. This way, you can focus entirely on your application while we manage the rest.