 How to make a complaint about the Scottish Parliament How to complain You can make a complaint in any language including British Sign Language, BSL You can send us a video in BSL If you do this we will arrange for a translation and pay for it You can send us an email, write us a letter or tell us in person If you want to tell us in person we may need to arrange for an interpreter If you want to complain by phone you can call in BSL through contactscotland-bsl contactscotland-bsl.org You can also fill in a form on our website or ask us to send you a printed form The online form is at parliament.scot.com When you complain please tell us your name and contact details to tell us what happened and what you want the Scottish Parliament to do What we do with your information We will use the information you give us only to deal with your complaint Please don't give us any information about yourself or anyone else unless it is directly relevant to the complaint We will hold the information relating to your complaint for no longer than three years Please ask us if you want to know more about what we do with your information Getting help If you don't want to make the complaint yourself you can ask a friend, relative, advocate or advisor to help you If you want someone to help you must give your consent for them to complain on your behalf The Scottish Independent Advocacy Alliance or Citizens Advice Scotland can help you if you want to find an advocate or advisor To contact the Scottish Independent Advocacy Alliance email enquiry at siaa.org.uk or call 0131 510 9410 or look on its website www.siaa.org.uk Find your local Citizens Advice Bureau by looking at www.cas.org.uk or in your local phone book How long do I have to complain? You must make your complaint within six months of the event you want to complain about or finding out that you have a reason to complain