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What is Customer Service? Everything Matters with Scott McKain

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Published on Mar 5, 2008

What is customer service? http://www.scottmckain.com
Customer Experience Expert Scott McKain explains why he went to Flemming's Restaurant in La Jolla, California

Scott's decision was made because of the EXPERIENCE at Fleming's 2500 miles away was superb! EVERYTHING you do matters to EVERYONE in the organization!

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