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Published on Sep 25, 2014
Unconscious biases influence our actions every day, even when—by definition—we don’t notice them. These biases are shaped by our experiences and by cultural norms, and allow us to filter information and make quick decisions. We’ve evolved to trust our guts. But sometimes these mental shortcuts can lead us astray, especially when they cause us to misjudge people.
We developed a workshop, Unconscious Bias at Work, in which more than 26,000 Googlers have taken part. The workshop highlights four bias busting techniques which can help mitigate the potentially negative influence of unconscious bias: - Gather facts - Rely on consistent structure and criteria when making decisions - Watch for subtle cues - Foster awareness and accountability