 Alright, whenever you're ready. We are ready and it's live. Yes, we are live What's happening guys? We're live here on the rust belt mechanic live feed Sunday sermon stream today live here with the captain run Mr. Justin Dow here on our secondary stream frame here. How's it going up here? Cheers? Cheers? Got your beers. I got some margaritas going for tonight He's it's people in already people in and your chat's not working. Yeah, it's working here Here use that for right now. Old car. What's up peeps? Andy George in the house out of George Nova Taz what up, man? Old car auto Cory settles in the house my man. How you doing Cory? Man for restart this just gonna live now. Mm-hmm Practical mechanics going on man Tell you what I've been watching a lot of the practical mechanics videos and I'm pretty impressed by the stuff You've been doing a lot lately, man You've been you've been killing it on your uh, your builds and videos with the stuff that you're doing On point for that one and there's Jorge the chunk from work. What up junk from work? Get yourself right out hot dog run aka chunk aka fatty boom baddie Yeah, we uh last week we got missed because we ended up coming back from vacation And we got back at like 7 30 in the evening and it just it wasn't gonna work at that point So we're just like no, we're just not after we're not after 14 hours worth of driving Yeah, there's my boy Chris in Yeah, it was pretty pretty rough So tonight we've got some really cool stuff going on for you guys We're gonna be doing a bunch of chat and everything focused based on warranty items, especially with uh Dealership and everything else all to uh that fact and all the also on top of that all of the donations from tonight Speaking of donations old car auto guy coming in with ten dollars Oh, yeah Hey So all of the donations that come through tonight are going to be going to the Dayton Tornado disaster relief fund the salina tornado Disaster relief fund and the Dayton food bank. Uh while I was on vacation They ended up having a bunch of ea4 tornadoes come through the Dayton area Just north of us just south of us our area was actually just fine But there were some really low in neighborhoods that got destroyed pretty badly Uh a couple of guys I know work at little shops down there. They're out of jobs They don't have places to go matter of fact your old shop got hit pretty hard Yeah, the dealership that I used to work at down in uh trotwood They got hit bad enough to where they they're pretty much going to have to demolition most of the dealership So we're going to do every donation tonight is going to go to those relief funds I'm going to split them out evenly do a video on uh getting those to where they need to go For that one, I don't you know, there's a hundred of these different little go fund me pages and everything like that And I don't trust a whole lot of them You've seen a you know a whole lot of guys taking the money and running with this crap So I don't I don't trust handing money out like that to the lot of these online places So I've got a couple of people who are involved in the disaster relief fund second donation of the night Ninja migs coming in with $10 donated. Thanks, buddy Appreciate it. I don't Mac Aidan coming in from australia for five bucks. The awesome. Nice Mac. Yeah, so we'll go back through and remind you guys of that as new people come in throughout the evening So back to the main subject that we wanted to get to tonight, you know, we as Technicians we could talk till we're blue in the face about how warranty time screws us and You know people that have all these aftermarket warranties They don't want to pay this pay that dealership text. You guys get cut back 50 percent But we all know that one we could talk about that one forever But what I wanted to bring up was the point of the warranties towards the customer's aspect of it when you guys buy or are sold a car it comes through and you guys are promised warranties and You know say you're even your dealership or the person selling you the car may not even know what they're selling you But they're pushed to sell all these warranties and we're going to go over a couple of the circumstances of What warranties actually will cover and how bad they could possibly be But before then practical mechanic coming in with nine dollars and ninety nine cents Just to help people in need. Keep it up guys No, it has with ten dollars helping hands and just and now Our other guest speaker Ten dollars for tornado relief. Oh, yeah babies. Thanks, just yeah tonight's gonna be a good night We're going to get right donated for this good fun And we're going to get some other cool stuff in here as well first off Justin I wanted to bring up your uh Last video that you had uh just posted a couple hours ago if people haven't seen that one After this you guys can go back and watch that one But I want you to go in depth what you had talked to me and talked to that customer about when it came to Their clutch and what they thought that that might be covered under warranty So it was my uh stepson's car and he hit a patch of soft sand for an extended period of time to what extent I don't know he didn't know that footage that he had to travel But he was trying to get through it and it was slipping and he was grabbing it And he had half a clutch pedal pushed in and he was riding the clutch basically to try to get through it Smelt something smoky or whatever got to the house I checked it out when you excel or decelerate and you get the high rpms You can feel like a little lurch or whatever in it like it was slipping And I told him I said man, I checked the transmission mounts and engine mounts and then I opened the access plate And it looks like you kind of smoked the clutch. It's about a thin black powder underneath But look, I don't think it's so bad that you can't drive on it But you will in time after a place that the unfortunate thing was is that I don't know if it's covered under warranty I said let me call my buddy Kyle. He's still the price of dealership He's probably going to know a lot more about warranty mileage months Etc. Then I will because I haven't been on the dealership in a couple years And then I talked to you about it and I was like, all right, look dude Three years 36k. That's where you're at. So look I know how the dealership lifestyle works and what they're going to do in the beginning Even if it was covered under warranty is they're going to find a way that they can get the customer pay part They're going to say, oh, it's a maintenance thing because you know, they rode the clutch and whatever We're not going to cover under warranty, but they're not going to say at first. They're going to say Well, we need a dyag at first. You got to pay for the dyag fee Oh your transmission mount looks like it's a little bit worn because there's some cracks. Let's change that out first Then we'll go from there. So they do that you change that out Then you go into the more harder parts and like, okay, so Now we've investigated your clutch is actually bad. We think it's bad We have to move the transmission to see it for sure and then we'll let you know they take the transmission out Hey, look, it's not covered under warranty. It's a wearable item. Now. You got to pay us, you know $1,500 $2,000 to do it. I'm like, dude the clutch is 300 fucking bucks from Napa Now if we do this, that's just the clutch kid that doesn't include the flywheel or anything else Or I'll bang it out for you in the driveway or take it to the shop and do it if I can on a weekend, but Very short story. It's not going to be covered under warranty Don't do it because this is what I found out from my buddy Kyle. It's three years 36k. You're at 50k. It's done He's like fuck and I'm like, all right. Well, we'll just figure it out man. Don't worry about it Yeah, exactly and that's one of the things that people don't get and understand is Yes, you guys are sold a warranty. They say your basic bumper to bumper is three three years 36,000 miles And I'm going just going through the Chrysler part of it now because I'm I'm well birthed in that one So then you also get a five year 60,000 mile powertrain warranty or a five year 100,000 mile powertrain warranty with a diesel So those things you would think clutch is like in between an engine. It's a powertrain and transmission. That's a powertrain But that clutch in between it's more like brake pad material So it is considered a wearable item that of which is only covered for a certain amount of mileage in that in that portion of it So you know a lot of people get screwed on that one We don't see it very much just because a lot of manual transmissions don't come through our shop very often so we don't see it a lot And on top of that, you know, they they've got other things like Justin was talking Where yeah, if we want to look at it We need to verify this is the issue because we get a lot of people that come in and said Yeah, my cousin uncle's stepson said that this thing needed this uh, this electrical component Can you put it on and we're like, well, we don't want to piss you off by you know, not Getting the car fixed. We want to help you out and put the parts in But at the same time we don't want to have to you know, hose you over and then charge you to diagonal later on when this part didn't fix it Real quick interjection. Thank you. Corey Suttles for the $20 donation toward the tornado relief fund Thanks, buddy. Corey awesome Got the people coming in also with the uh trolley People yeah, it happens for that one. Uh for you guys coming in and didn't understand or didn't hear earlier All the donations from tonight's live stream are going to the Dayton tornado relief fund The salina tornado relief fund and the Dayton food bank as well. We're going to be spreading those out evenly to those three Let me ask you a question going back to the warranty stuff when a customer comes in with a check engine like cover the warranty or no How does that work? Also depends on the mileage you every time the service rider is supposed to give them the spiel of Hey, we need you to okay Diagnostic on this now if it's under a three year 36,000 mile thing With it's 99.9 of the time going to be Covered on that one. So we really don't have to You know worry about that one. So anytime after that though, we have to let them know. Yes, you still have powertrain warranty but We'll have to verify what this issue actually is Now a lot of other small sensors if there's you know an ambient temp sensor a trans sensor Something that's not mounted in perfectly like that then it's not going to be a covered item So you have to let them know that hey, we're going to start off and we don't go Usually more than an hour of diagnostic time on pre, you know on okaying these things So we tell them we're going to look at it. It's going to be an hour of dyag at worse to you It might be covered under warranty and we'll let you know exactly what the warranty and everything says at that point now for software updates, let's say it's uh Within 36 k or outside of 36 k at what point are software updates? Available for warranty. Do they still have to pay the diagnostic fee? Or if it's a software update, is that all covered? How does it work when they come in with something like that? Also is very dependent on that one So powertrain wise if it's a pcm power train control module or trans control module Those are going to be covered under your powertrain warranty The pcm and tcm are considered powertrain components The pcm actually is even more of a warranty because that is considered an emissions part Anything in the emissions portion of your car is covered through i think 770 or 680 One of the two they switch between the two one of the years right in there So those emissions based they get covered for a little bit longer now when it comes to also there are Usually some extended warranties that the manufacturers will put through also And they will say okay, we know of this issue and it's fixed by a software update We're going to cover this issue through x amount of miles because you know We know of this issue that'll be coming out and what they usually call rrt's rapid response transmission metals or Recalls recalls are going to be covered for the life of the vehicle. They never Stop, you know, you could bring a car in like 15 years later as long as there's parts available for those things The recall is still to be honored I'm glad you brought that up. Let's use the tucata airbag as an example Now let's say that the original owner sold it to so-and-so who sold it to so-and-so So-and-so has it starts taking at the dealer for service finds out that the airbag recall hasn't been done But he wasn't the original owner Covered under warranty or no covered under warranty The recalls do not matter how many owners they go through 13 owners. They follow the VIN number You could also take it to any Anyone at all any dealership across the entire country And it would be covered at that point um Another thing that I had a question about was if they did bring it in and let's say that whatever repair that's being done Is covered under warranty based off of year and mileage Do they still have to pay some kind of premium? For initial checkout or is that waived once it's covered under warranty? Once it's covered under warranty that would be waived if it is covered under You know different issues like that then It would it would be waived at that point because see the dealership that I worked at in yucca valley They said No car ever comes in without paying something So every single car that comes in whether it's covered under warranty or not They charge a minimum one Once that one hour has lapsed and they've diagged the car If it's covered under warranty then the warranty labor repairs and everything else or further diagnostics Is covered but everybody pays for the initial hour No, no, that's not how it works. We're we're at We're in the area of the country where You know It's not a really like lush neighborhood where everybody's able to afford all of these fees and everything too So we work with a lot of warranty companies a lot of other smaller shops and individual You know owners, uh, they actually turn away Aftermarket warranties and these extended warranty companies because sometimes they are Kind of a pain in the butt to work with Now because of that They you know We try to work with as many as we can to try to keep the business there and keep it local as well These people can't be affording, you know 100 200 dollar Deductibles on absolutely everything or diagnostic fees for that amount if we have to dig into any point like that So we try to find out and try to work with the customer as much as we can to You know get them figured out All right, there's some fucking weirdo troll coming in. Yeah, I'm sorry. I'm not talking I'm trying to I'm trying to power train it You know I'm sitting here freaking knocking them out as as quick as I can I've I've got some people working on it too. So I'll say uh make jerry montajillo, uh A blue wrench I would say make practical mechanic a blue wrench Junk from work if he's in here making a blue wrench the more blue Wait on him to get the amount of trolls. Yeah, I'm working on it. I don't know What up jerry? Mm-hmm. Oh Dorito and the lunch of cabaret gotta make him a fucking blue wrench for sure Lucha cabaret George Allen said he'd help out for sure. Yeah, I'm I've got I've got like three or four different mods in here I'm trying to I'm trying to curb it as much as possible. I don't know where they came from and why they got so much hate but Uh, good for them. I guess Hey, somebody gotta have something to do at some point Yeah, everybody everybody needs everybody needs a hobby. I guess that's right Well, yeah So moving on to to that portion of the subject something else that we get brought up a lot when it comes to Warranty troubles and the dealership is they come in and they think that Your brakes are going to be covered under the three years 36,000 mile coverage And as far as most of the brake system, yes, that is true. But as far as rotors and pads They are not unless they are a manufacturers defect And when I when I'm talking about a manufacturers defect, that means like the pad material comes off of the backing Or you know, the rotor likes just separates and comes apart from, you know Random reason or a caliper or something along those lines Let me bring something else up too and you can, uh, please feel free to add to it Something else that also happened to my stepson's car and I we had to learn it the hard way I was assuming that because I know from a dealer life Better than no money, even if it's covered under warranty, you know what I'm saying I said, dude, you got to take it to the dealer. It might be dealership specific. It was brand new 2017 when he bought it I hadn't been in the dealership, but it was still 2017 going in 2018 I said, do you need to go back there? I haven't checked it out. This crackhead was underneath his car Split his fuel filler hose to huff the fumes and passed out under his car So he wanted to have it checked out. I already told him I said tell him that you already know what the hell happened and see if they'll cover it They didn't want our diagnostic fee to put it in the air and go. Yep. It's cut Then it charged him for the repair wasn't covered under warranty Now granted, it wasn't a manufactured defect and it wasn't a wearable item. It was a crackhead fixated Quick fix, you know, as far as huffing fumes And we ended up paying I had to come up with like 500 bucks. I like fuck because they already fixed it They gave them the thumbs up. I'm like, don't give them the thumbs up. I would have fixed it I would have But it was too late at that point I was hoping it would be covered under warranty next thing you know We're 500 invested into paying the dealer to have them fix that one fucking house Wow that actually that really sucks. Now at that point, um Your your actual vehicles insurance Would that have covered something like that? Like we have because it was a 500 deductible and because it was just under 500 bucks They weren't going to cover it that sucks I actually had an issue that was pretty close to that a couple of weeks ago Had a guy that had a pro master conversion Uh really nice rv 100,000 rv Uh had a check engine light on some not firing right. It only had like 8,000 miles on it And we're like, hey, you know, yeah, it's you know, 95 percent of the time. It's going to be covered Let's bring it in the shop and look at it Ended up it had where it was sitting at some campground or something. It had rodent damage It had chewed into the camshaft one of the camshaft wiring harnesses And chewed off the camshaft position sensor harness right at the connector And of course to compound things on top of that You couldn't get just a pigtail fix and it was a weird wiring pin So we couldn't get that so we ended up having to find a junkyard harness Somehow for a pro master at that time And so he's already, you know kind of upset at that point because I brought my 8,000 mile van in there What do you mean it's not covered under warranty? Well, it's because of where you parked it or whether it's rodent damage That's not the manufacturer's fault that mouse, you know, ate up your wiring harness Now see I wanted jerry rig the shit out of that Taking that connector apart and fucking soldered it to the actual pinouts itself and fucking been done with it But unfortunately the dealership here charge you Hour by hour for however long it takes you to repair that particular connector At my independent shop. They're like hour half hour somewhere in there. They try to make it for the customer Takes you two hours. That's your own fault We're gonna bill them an hour So ryan wants to know if chrysler still covers everything 12 months 12 12,000 miles uh, actually so Break pads Yes, a lot of that stuff wiper blades and brake pads the rotors are still regardless of what you do to them 12 months 12,000 miles If you buy anything From the parts department like if you have us put brakes onto your car or you have us You know replace a wiper motor or something that's out of warranty for some reason That part will then have a two years Unlimited mileage warranty chrysler up their game on that one So it doesn't matter if you put a million miles on it or whatever however many miles it's covered for two years after that point I thought that was pretty cool I was saying there was another thing that I was thinking about too. Let's talk about used car as is vehicle purchasing with a limited Bumper to bumper warranty because you know when you buy a used car they try to sell you the extended warranty An amount of mileage, but when you buy a used car So you're buying it at 60k and they're saying it's an as is purchased But you can buy the extended warranty What is the extended warranty actually covering up to 100k? also That one is a very wide spectrum question when it comes to our dealership because we sell probably Four or five six different kinds of warranties. So it all depends on how much money you want to spend Everything up to like the top of the line warranty if you're buying a vehicle you say was 60k And it's a chrysler vehicle. You can buy a chrysler max care Warranty with it now these max care plans do they cover a lot? Like a lot a lot like radios up through like 100,000 miles Kind of stuff and which is insane because everyone who knows chrysler world radios are a bunch of junk nowadays We have so many issues with them So that will actually cover it usually has a 50 or 100 deductible also depends on how much you pay for You could get a cheaper version of that warranty and there's like a 200 deductible But for the amount of times if you might or might not use it also depends on the vehicle that you buy, you know, if you buy an Say a diesel truck with you know that many miles or stuff You might actually get more youth out of that warranty and find out. Oh, I had a de f issue and director go bad I had bad de f and this went bad So, you know, you might get more youth out of that one The uh, you might cost you more as well because it's a diesel but at the same time you might get better youth out of that one Okay, professional versus personal. I'm sorry. I have one more that's on the top of my head. I got it Bring it over this stream. I just got I got questions, man. And you guys know the answer just in doubt take over Okay, so, uh Shit, well now I forgot what the fuck it was. All right, go talk and I'll think about it again All right. Well, in the meantime, what's up for when I want autotech? How's it going? Um, just as a reminder for you guys that just came in Uh, all donations today through super chat are going to go towards the tornado relief for here in Dayton, Ohio Um, for those of you guys who don't remember or didn't hear about it We had a bunch of tornadoes that came through Right over over memorial day right when we left on vacation Didn't hit us or hit anything up around where we are but just north of us and just south of us down in the Dayton They had quite a bit of extensive damage a lot of ef3 ef4 tornadoes came through and Did some pretty bad widespread damage to some very We'll call it low income areas Um, some of the food banks are working out of food. They need you know, they need money for that They need people to help with you know, the people who are displaced and stuff animal shelters animal shelters All kinds of stuff. So if you guys want to donate The donations today, like I said, are not going to rust belt They're going to be going straight through rust belt to the food shelters to the other places to help people in need Thank you for Came in with 20 bucks donated. Thank you. Thanks, man. I appreciate it. Yeah Lindsey which is Ron's wife. She actually works down in one of the hardest hit areas down in Dayton in Little neighborhood called trotwood You go down through there if you actually run down i-75 through Dayton You'll hit right before on the north side of Dayton Traffic will come to a dead stop and you're like, oh crap another traffic jam. Yeah, what kind of accident? No, it's everybody looking at all the damage all the rubber neckers looking at the damage all the house is destroyed Everything is just flattened through these neighborhoods like six to ten blocks right in the middle of a really, you know Heavily populated area. Thankfully they didn't have uh too many casualties I think they had one in Dayton and one up in salina like a fourth of salina Which is another pretty good size neighborhood just north of us got hit pretty hard as well. Yeah Can't even imagine man. Yeah. Yeah, it's kind of crazy. I mean we've like I said We haven't been down there to look at the damage We just kind of saw it going through a couple times and and it's I mean like you said, it's like a good six or eight block Wide swath right over i-75 one side to the other and there was a There was a hotel that was there and it's like it's pretty much leveled. I mean it's it's ripped up. It's torn up. There's There's concrete So Third and fourth floor they have the concrete wall so you can look out over the you know look out over the parking lot and stuff There were sections of those missing I mean that's like a foot-wide piece of concrete and steel That's just torn out and gone Yeah, it was pretty pretty extensive damage and you know, I feel a lot of families just play So that's why everything tonight is going Towards those are going to split it evenly between the three different disaster relief funds And tool 87 coming through with a $20 donation. Thank you man Along with Nathan comal coming in with a $20 donation as well. Thank you. Thank you. Thank you, Nathan You guys are all really awesome. I appreciate all of the people coming into chat to be able to donate towards this stuff so When it comes to working with aftermarket warranties you work in an independent shop not in the dealership aspect How well does your shop work with a lot of aftermarket warranty companies because you're obviously not seeing You know mopar warranties or lower mileage vehicles coming to your shop How well does your shop work with the aftermarket warranty companies? 30 feet or 30 seconds. No, I'm just kidding That tail light warranty No, I'm just teasing so it depends, you know, if they uh If they if the customer decides to not buy a remand engine or a brand new engine, they want to get a junkyard special I think it's usually Uh 12 month or 24,000 mile. I'm not sure I'd have to revisit the lkq website Whatever their warranty covers we abide by and we go with and we cover the labor no problem But we try to stick within their warranty. Uh, thank you practical mechanic Thanks for coming in tonight and appreciate the second donation Thank you practical As far as our other warranties as far as like the component, uh, like minor component replacement I think it's either 12 month or 12,000 miles So whether it's brake pads shocks struts water pumps tying belts, etc I think we still cover it under that 1212 kind of deal Some components will be covered 24 to 24 So somewhere on there it really depends on what it is. They're actually having a replace at the time frame Uh, my question is now we don't charge for that extra added warranty. I know that dealerships do In your professional opinion as well as your personal opinion Would you or have you ever Purchase any extended warranty option on cars that you've bought in the past or would you if you were to buy a new car? I'm thinking that's probably the main question for tonight Isn't that a very good question? I didn't even think about that one As far as vehicles that me personally have bought and me as a dealership mechanic You know, I look at it warranty is like wow, that's a big old waste of money But I have purchased one extended warranty through a vehicle We actually only 2017 charger that my wife drives and I purchased a warranty with that one prior to this vehicle We owned a 14 Chrysler 200 And we'll say my wife she's she's a pretty good driver, but she doesn't know the distance between the wheels and the curb Very well So she kind of destroyed a couple of wheels and maybe a tire in there I think I had those wheels fixed and were replaced like two or three times A tire once or twice, you know, one of those kind of things So when we got the charger, they had a really good deal on a wheel and tire package warranty So I ended up getting that one that one pays for either repair or replacement of any wheels Repair replacement of any tires with it fall into that Section minus the amount of tread that you use so they prorate it They also cover keys and key fobs that you might have destroyed or dropped in water or loss as well So that has been a pretty cool warranty. And of course right after we purchased this warranty She magically figured out where the curb was at She hasn't cut a single curb with that car. It's absolutely crazy and You know good for her. She figured it out But you know, I spent I think 650 bucks on this one So on this morning, but I have had to replace two tires One we had to replace when we were on our way to our friend's house up in Fort Wayne, Indiana Stopped at a dealership there. They said hey, you hit like a You know a big road spike or something like that and it killed the side of the tire Replace it no problem. And then literally three blocks from the dealership. She hit something. It was one of those big wavy Joiner nails went through the tire ripped a good slash on that one They didn't ask too many questions on that replace that tire also So the warranty is pretty much close to paying for itself at this point So you you agree that it's oh chaka. Thank you for the two dollar donation. Yes. Yes. Thank you chaka And I have two questions real quick one. Are you asking that you are you saying that you want her to hit more curbs? Is that what you're trying to say? I mean you want to feel like you get your money's worth And two lb7 said the telemarketers keep calling them to try to buy an extended warranty on his o2 dirty max They did the same thing for my 13 kia. I used to get calls on that thing all the time as well I will still get calls about it. I think that's robot Doesn't matter what yeah, but it's still fun ever I had a company call me ask me if I wanted to add to my extended warranty option on the mariner And it was a fucking spam call. They just wanted extra money to be shifted through You know person that I had the loan out from or the dealership that I bought it from and I was like You Yeah Maintenance record is it true if you get your oil change done some more else outside of the dealer or do it yourself Whether you well, okay first do you have to maintain a receipt of record? And second if you don't maintain a receipt of record and you don't have proof Are you no longer covered under warranty? Now see that is an area where people also don't realize that It's a lot of the discretion of the dealership that you're working at A lot of dealerships have ways around that and they're able to goodwill certain things if people aren't covered You know aren't really You know questioning this kind of stuff But at the same time if I you know if the vehicle comes in with 30,000 miles Engine is locked up and you pull the dipstick and there's no oil in it No sign of leaks or anything like that then at that point you're kind of questioning and if for some reason it's a good customer They're really nice about it They they might have one or two oil change receipts Maybe they can't come up with all of them. We're more likely to Goodwill or help those people along now for the guys that come in with like 50,000 miles on their truck Uh, they don't have a single oil change receipt. They said they always change it by themselves There's a rod through the side of the block. There's no oil in it. There's no leaks And he is just throwing up a big old shitstorm about how shit your dealership is didn't we have at that point You are pretty much saying well you come up with oil change receipts or and proof of maintenance records or We're not going to be helping you out with this today because manufacturer specifies that you have to do oil changes every so often To be able to have your warranty covered. Didn't we have this specific thing come up at our dealership? Oh, we've had it multiple times. I mean, I know of at least one time with like a pro master or a Wasn't a box truck or something. Yeah, it was a ram pro master. We had that had 60,000 miles on it Uh, the guy brought it in You go to crank it over no compression Ended up, uh, find pulling a valve cover. It's got a snap chain No oil in the motor. No leaks nothing like that. They could come up with one single oil change receipt Or 60,000 miles and he called just throwing the biggest shitstorm every single day He dropped it off to us on a weekend and we had a full schedule You know pulled out for that next week. So we're trying to fit it in when we can but you know a busy dealership You can't fit things in that just get dropped off at the diet, you know drop of the dime So when we finally did get to looking at it, we found that out and said well You're gonna need to come up with maintenance records for this one because Uh, it looks like you've abused the vehicle, you know severe that one ended up not being covered Yeah New level auto in the house. Yep, and I was just gonna address what his question is that uh, we had the attack of the trolls come in And uh, they came in and and kind of wrecked us in german as I guess Decided they wanted to do a bunch of thumbs down. So, um, I see we only got 16 thumbs up though And I know we got more people in that in chat So, uh, if you guys haven't hit that like button yet, make sure you do that so we can get that fixed Make sure you get into the tornado fun Let's help out those guys and gals to have their houses wrecked wrecked animals tossed up in the air and whatever For all the nations are going towards that relief Kyle's gonna be, um It is distributing the funds as they come in Yep, I'm gonna do a video on that as well where all the donations of everything tonight goes to I'm also going to be putting in and matching a certain percentage of what gets donated tonight also To go towards, uh, this one as well Like I said, I've got a couple of people who I know that work with the disaster relief fund and the Dayton food bank As well as, um, the salina disaster relief fund for that tornado also So that's where all of the donations tonight are going to be going towards I wish I had uh more to give unfortunately this was a very tight month for us, but I Donate 10 bucks and even if something as small as 10 bucks per person for $1.99 And it helps somebody get a you know, a couple of cans of food in the belly of their children Don't want to sound like a bad, you know relief whatever Did you watch that SNL scoop about the whole it only takes 99 cents? Yeah I thought the other day I was like god damn it like ask for more ask for more Where's that? Where's Sarah McLaughlin when we need her says Yeah, that's right, Sarah needed you So getting back to what we were previously discussing, um, you were talking about goodwill repairs I understand how that worked too at the dealership. We had a $10,000 a month Allotment So my question is to what extent and to whom Selects the goodwillness for the vehicles as it's up to the service manager the service rider the form in How does it get broke down? How do you know who to goodwill and who not because I know there's a budget for it But not everybody gets into the door and obviously the dealership wants to try to make money Not necessarily spend money and goodwill everything exactly and it It also really depends on the size of dealership that you're at bigger dealerships get a little bit captain ron donate. Yes Thank you, man Some they have a larger Goodwill availability. They're able to cover a little bit more It's not always month by month Some of them have a certain amount per year or quarter is usually I think what we go off of now at our shop Specifically our service manager has the final say of whether he wants to Put that on to that amount of budget But there is also extra wiggle room in there if the service manager has possibly already used his goodwill warranty and is able to Um, I guess justify what they spent that goodwill on and then they also might have someone else that has a really You know like you're a hundred miles over warranty and you've got a really big issue Chrysler would deny it. You're able to call the district manager the whatever district service supervisor or something along that line with Chrysler and Actually talk with them and get something covered at that point say hey, this person's a good customer They've got this issue. They haven't put it off forever. They show maintenance records will Chrysler cover this and Nine times out of ten. It's it's usually a yes, even if it's a couple thousand dollar repair You know, they usually are pretty good on that one Now we have this thing in california and I don't know if you have it in ohio That's called the bar the bureau of automotive representatives And what happens is if the customer is upset or they're not completely content. Thank you andy. We appreciate the $20 Uh, they they come into play when the customer is upset or not happy with the repair or they don't have money for repair Now I've seen this on two different sides. I've seen it at the dealership level I've seen it at the independent shop level The dealership level if we already started diagnosing it and took it apart The customer said they couldn't afford it. They changed your mind As they threatened to call the bar and they want to talk to the state or whatever they say Fuck them fucking throw all their parts in a box Put it in the back of the goddamn car and push that fucking thing out of here We're done with it independent shop. We can't do that. We end up putting everything back together Just the way that it was They can call the bar program the state from our shop. They can communicate with them We will not release the vehicle to them and tell that we have gotten the confirmation from the bar of whether or not We can or cannot and until they either pay The original diagnostic or a paraffin now to a certain stopping point Of course, that's where it stops But we always try to make sure the vehicle is intact before we push it back out because Of liability and everything else and of course We have to make sure that that we fall within compliance of the bar Do you guys have to follow that too? Or do you guys shove it out the door if the customer decides to not be compliant? Now here in the state of ohio, we don't really have anything of the bar I've heard of that in quite a few different states. We have a better business bureau I'm sure that's pretty much everywhere, but they're pretty big and encompassing here in ohio You're able to go to them. They're able to put fines. I guess on certain non-compliant Places along that area, but Here in ohio, they have a lot of weird lawyer laws and lawyer regulations whenever customer I guess lawyers up is how they want to put that thing You know where the customer will say oh if you guys don't get this fixed right now My attorney is going to be down and you know to talk to you about this or lemon law this or lemon law that immediately The service writer if they're talking to them on the phone at that time. They're like, all right. Thank you, sir We're going to put your car outside You guys can have the vehicle back at this point when we get this resolved legally We will either move forward or you can have your car back in one of the whatever status the law Specifies for us to do Once so Being pieces Yeah, the whatever the law or the lawyer Tells us to do at that point We don't want to cause any more issue or any more chaos with the car at that point If they are saying that oh, I'm getting my lawyer involved Hands up We're off the we're off the case because you have already pretty much Stated your intent at that point that you pretty much aren't going to be paying anything You don't want to pay or you want this done that can't be done Chrysler might get involved with the customer They might still converse back and forth if it's like a you know a factory warranty Or a possible factory warranty issue But us as the dealership pretty much put our hands in the air Say we're not going to be dealing with this anymore We can't talk to you anymore until we hear back from you if you are saying that you are contacting your attorney And once we hear back from our attorney and tells us what to do specifically Car goes outside keys go in the lock box and whatever happens at that point is what happens If they want their car back They have to pay for whatever work is completed up to that point But until that point we're not going to be touching yet again Now I have a question considering that we I've not seen this firsthand yet If that happens Just for our you know in our shop We still get time for that correct the dealership is pretty much going to be eating that time but yes Us as technicians, you know, they our dealership is very good They take care of the technicians even if they end up getting screwed by whatever warranty company or They know they get backlog because of something that was done Paperwork wasn't filed right something stupid like that. They'll still take care of the technician They won't back flag for stupid issues like that Now as far as you know the customer initially came in and okayed the diagnostic to be able to do this and take this apart We're gonna pay you that time regardless of whether the customer wigs out and doesn't pay the bill or something along those lines But it very very rarely happens around right And that's why I was asking because it's something that I personally haven't seen in the time that I've been there. I don't think So what I've seen at the what I've seen at the dealership When I was there was it was what was called or referred to as zero zero time So you had so much zero zero time that you were allotted throughout the month So if a customer combat came back and you weren't the original one working on it But you had to go back and refix their repair and you were worried about time you had up to I think it was like Uh eight to 12 hours of zero zero time that you could effectively put down on your flag ticket Zero zero and they would bill you for whatever time stamp you had on and off In the independent shop the real world of things you eat it you eat whatever it is now the independent I pay you okay a certain amount of hours based on that repair But realistically it just basically goes back to hourly You're just going to get the hourly wage because you are working on it repairing it and the whole shop essentially eats it as a whole for the shop, but The dealership kind of previously accounted for this that's why they gave you so much zero zero time Which has to go through the Chrysler manufacturer plan They have to agree to it They have you have to show like what it was that you did and how you fixed it You had to show flag time and etc And they are very very particular on that one That's one of the other reasons why I don't know you know If I owned my own shop or had an independent shop of my own That that's where you're putting away for you know your rainy day funds or for Shop supplies or something along those lines in the video that I did before of what you know Shops do with their shop supplies fund that would go into that fund of you know When you're getting screwed over and you know by the time of a customer we're not wanting to pay But as far as I know what you're talking about double o time They used to have that one a lot in the Chrysler world nowadays. It's changed quite a bit Um to get pre authorized where they don't Chrysler won't really Worry about it or backfly you you only have about an hour of double o time to be able to work with You know whether you're doing extended diagnostic something it takes a little bit more time That still has to be okay to buy a service manager has to okay the amount of time That is there that you're putting in but anytime after that You have to have very very detailed notes like you only have to be like Able to write a novel descriptive novel about exactly what you did this bowl took out this bowl remove this part You have to tell everything of where your processes went What um what flow charts you use what wiring diagrams you were on what uh circuit connections You were checking how you check them. That's the kind of stuff that they want to see in their story And having a story like that is the only way that Chrysler will not fight back to the dealership About how much time was given now say for we'll just say for Putting this one out there customer comes in with a wiper motor not working It's covered under a three year 36,000 mile warranty But as you know wiper motors aren't just turn a switch on and direct power to the motor and it's done Now the switch goes to a lin bus circuit that goes to the body control module body control module talks to the pc m PC m puts the output to the wiper motor and that actuates it somewhere in the line you end up Going through it's the wiper motor is not giving power you go back to the pc m pc m's not putting it out Go back to the bc m bc m's not putting that circuit out Lin bus circuit isn't talking you end up finding out a lin bus circuit Between this wiper switching the column or something along those lines Realistically that kind of a diagnostic is not going to be completely usually within nine tenths Especially, you know, if you don't have a very, you know Well-versed technician that has seen this issue before or you're kind of just trying to look into it and find it So you have to have those punch times you have to tell what code was in it You have to tell you know where you went to look and what process you went through In finding out what this code was for you have to be very descriptive and only in that way will the Chrysler not fight the dealership for the amount of time that I have punched on those tickets So here's a flat rate trick and hopefully none of the dealership people are watching except for you guys So what we would do now, this is uh, you probably should never do this. Okay kind of thing We had our shop foreman. He would go through and he Let's take the jeep wrangler left hand cylinder head as an example He would follow the entire flow chart putting in all the different numbers etc Etc. Then he would save it to a pdf file onto his desktop When we would get them we would jump right to the fucking leak down test because we knew that that was the problem You know leak down test failed. We'd order the cylinder head But we would let the flag time run for three hours while we did a couple of pdis come back to it Been in taren and then still get approved by the dealership. Oh, they had three hours of diag And if they did all this stuff, we're gonna give them 0.9 or one and a half hours for the total diag time to go towards it And realistically we probably spent maybe an hour ripping the fucking Top of the engine off and doing the leak down test and being done with it Thankfully on chrysler's end of it. They have noticed that it does take a lot longer to fill out all of the Essential paperwork that they want filled out for these warranty issues. So they do give extra time now for filling out the The powertrain warranty diagnostic forms I want to say it's between seven tenths and 1.1 hours Just for filling them out and getting the you know how you have to meet the 70% rule Right repair or replace which we can talk about that in a minute if you want They give us an extra hour or so to just fill that form out nice So that's that's nice there now what we're talking about 70% wise When a vehicle comes in with like a powertrain warranty issue vehicles got like 20 000 miles It's shifted like junk you check the fluid the fluid is like toasted burn And you're like crap man the trans has got a major issue on the inside What you really want to do is be able to say all right parts. Let's just order trans. Let's get the thing swapped out That's the most efficient thing going to save you time save you money But chrysler doesn't want to do that To remove the transmission. They want you to take the transmission apart in 300 pieces they want you to take photos of every single failed component or Things that were you know failed because of you know, whatever happened overheated clutches Seals the yacht likes to put it back pretty much So you'll go to the parts department and you'll get a quote on every single one of those ports That it takes to fully fix or repair or rebuild this transmission And then you put it on a list you also have to get a quote on a remanufactured transmission from chrysler also and then as long as the parts and labor total On the repair side of it does not exceed 70 percent of what a full unit costs Then you have to repair or rebuild that unit That's how they're trying to save a little bit of money. It sucks for us these technicians I think once or twice before where it hits like 65 percent And I can't put anything else on it and you're like well Looks like I got to rebuild a nag transmission sweet After you take the clutch you start rubbing it back and forth against the grinding wheel Please donate we're trying to help out the tornado fun Kyle captain ron jay down in the house. We're here to answer your questions about warranty We've talked about a lot of different stuff tonight, but if you have specific questions Bring it up in the comments let kyle and ron and myself know what your questions are because I know there's got to be a lot of people out there. They're like, hey I've got this problem. What the hell can I do about it? And let's get it going and uh, you know Throw those donations to help out any warranty questions at all So speaking of warranty questions, there was one a little bit earlier that we didn't get that you guys were talking We didn't get a chance to talk about Somebody wanted to know if you got your extended warranty on your toolbox That is something that I wanted to bring up in reference to the tornadoes and things that happened was The amount of insurance and coverage that you have on your shop tools shop supplies Especially I was going to ask you that justin being that you work at an independent shop Here at our dealership through each different section of the dealership They have obviously inference on the building and insurance. He's not even there We have insurance on our tool on the the shop as a whole And then we go in through if something happens, which at our dealership about five or six years ago We had a fire Happened at our dealership and it destroyed a lot of stuff. It damaged a lot of our tools real quick Thanks nova tans for the five bucks Enjoy your stream. Hope it goes well, man. Thanks, buddy But as far as insurance on our tools and toolboxes The shop itself had an insurance claim amount of up to $250,000, I believe and that was able to cover All of the shop supplies the shop equipment and any vehicles that were in the shop So the things that we have to realize is When these major things occur if we have $80,000 vehicles sitting in our shop at the time That's what that insurance goes to pay for first If all these $80,000 vehicles get damaged or you know destroyed Then all that money is already used up on that The shop is going to be pretty short on funds to be able to pay for technicians tool replacements If something along those lines happen. Yeah, you can you know fight it whatever later with You know lawyers, but you know at that point you thinking to yourself Why didn't I just have a little bit more insurance on my stuff personally? So that would be my question to you justin whether you had any extra insurance On your stuff or can you just rely on the insurance the shop support shop has for your tools? Uh real quick. Thank you. Nova tabs for the five dollar donation as far as Insurance is concerned and how that works as far as everything was stolen or lost or whatever a damaged note The technician eats the entire cost The dealership they wanted us to take pictures photographs and lists Everything we had and put it on a thumb drive and give to them Now they never said whether or not they were going to cover it maintenance man Thank you very much for the 20 dollar donation. It's appreciated. It's going to help somebody out in a huge way Uh, but no at the dealership. They would have us take pictures photographs Even a video panoramic like a toolbox tour if you will toolbox tours are the best Yes Desk and then if something got stolen they'd be like well We'll help you to recuperate like 50 of the cost, but they weren't going to cover the whole thing Not the independent shop. Uh-uh Anything that's left unlocked lock doesn't matter if it's fucking gone. It's gone. That's it You're eating it as the mechanic or the tech. That's just the way it is in the independent world They'd be no different than if you owned your own business Decided to put a toolbox your car or whatever a customer's car inside of a thing A next thing you know, you left you come back in someone broke in stole their car stole your tools Your left high and dry that's why you got lawyers and insurance and you're hoping to god You can cover at least their property because you're going to be sued for that And then hopefully you can regain some of your property same thing Now here's the issue that I had run into looking for Individual insurance for my stuff at the dealership now because we are technicians at the dealership We do not technically own the business We are I guess subcontracted employees that work for flat rate work at the dealership So a lot of your homeowners insurance Will not apply your individual coverage insurance will not apply it has to be Very specific insurance that only a very few amount of companies actually Supply a couple of them online that do offer You know technicians or over-the-road guys insurance But if you look into what they actually are covering They only usually cover up to 40 or 50 thousand dollars worth of tools Now when you start adding up a big toolbox like mine or you know, if somebody like jim's was in a dealership jrc You imagine how much of 50 thousand dollars would pay Yeah, probably like maybe just box just the box Yeah, exactly. It would not be able to be covered. So it's hard to find insurance That's a doesn't cost an arm and a leg and b is enough to cover what you actually have there in the way of tools Like I was telling them when you were gone our shop has a like I want to say it's like 250 thousand dollar policy Something along that line first shop and shop equipment Now that will also cover any vehicles that are also inside the shop At the time the incident happens So if there's a bunch of 80 thousand dollar vehicles in the shop that eats away at that fund really quick So just out of curiosity since you guys had the fire, you know What weighs back how how how many customer vehicles are actually in there? There were six customer vehicles and there one only one got officially totaled Because it was sitting closest to the flames our shop didn't get totally destroyed But smoke damage and heat damage to that one car was very very severe But even when rehabilitating a car that has heavy smoke damage It gets pretty costly for that one. So that's what a dealership said at this point You guys only have this much to work with It would be a good idea for you guys to get something supplemental in the way of insurance on your toolboxes If you want to have that peace of mind that they're definitely going to be covered for total replacement ever again Just another reason to go with either matte black or gloss black because at the end of the day if there's a fire You're already covered My blue toolbox my blue master series that I did my original toolbox tour and everything on That one was the one that was in the fire Now to the day that I traded it in on this epic series one You open up the cabinet and it still smelled like freaking nasty soot from a fire You had stuff in there that was still covered in soot for that I still have some things that were in plastic packages wiring packages and stuff That are still have soot damage and stuff to the outside of the packaging Never did get those replaced. You know the plastic portions, but yeah All right a little bit off topic. I know you guys know like big Ohioans is that what you guys would refer to yourself Ohio? We'll go with buck eyes, but yeah, okay buck eyes What the hell would you want to live in a state with tornadoes versus earthquakes versus hurricanes versus flash floods? Like what was your whole like should I get out of here? Do you ever think about getting out of there and jumping state and going to a more humid climate that has less of that? Or you're like no You're gonna I'm gonna put this big old apparatus filled with full of ping-pong balls and I'm gonna I'm gonna make it, you know Go Me personally if it was up to me I would not live in Ohio. I would live someplace south that does not have snow I hate snow. I hate ice. I hate cold with a severe passion I I absolutely hate the months of november through march in in this area. They're the worst ever I can't stand being cold. I have bad circulation. My fingers go numb at any temp below 40 degrees. Jason says we should come to canada Yeah, you're crazy. You're crazy old car I heard florida is nice pretty much all the time if you can uh Like the flash flood from ton of time Yeah, I'd rather not deal with that one, you know, I might go as far down as like Somewhere like august of georgia would be a really good line from that point all the way across You are just south of any kind of frost line. You really want to be that close to charade Whatever It's a very high humidity maybe more central like nebraska texas north dakota south dakota, I don't know I'm just throwing that out there. I know that But montana, maybe somewhere in a central region, you know, yeah now jc says Montana was like 12 hours in length. I'm just sitting there driving like Oh, don't fall asleep. Fuck. Am I out of montana yet? You know what I mean? Yep, but jean from work is making fun of our american winners Yeah, I know And I'm not bashing that at all. We do not have severe winners at all. I just hate cold I don't I would never ever ever think about living in canada or traveling to canada for any portion of We'll say october through june I would not do it. I just I don't like to go in june. That's why I said anytime october No, thanks now, uh, he was saying that in ohio. They don't get many tornadoes. Ohio is very weird The eastern portion of the state is very close to like the west of virginia mountains It's pretty big up on the hills on the western portion where we live It's on right on the edge of what the u.s. Calls tornado valley, which is um eastern ohio western indiana goes down towards uh, oklahoma Southern southern canada's iowa. There's just this one big Swoop of how the jet stream turns and then from the southern jet stream from the ocean tornado comes through It's just tornado alley. Uh zinia Which is about What like 35 40 minutes away from here is one of the hardest hit tornado Towns in the entire country Probably once every two or three years. They have a major tornado hit that town or somewhere close to it There was a major one in like the late 70s 80s that had like seven tornadoes that almost flattened the entire town all together it was horrendous and It's just how the landscape is i guess on the eastern part of ohio We get quite a few tornadoes around here like every time it we have severe weather Somewhere in our area. There's a tornado. Yep, and it just takes it just takes everything out Oh, it just if you look at some of the damage photo footage just look up, um, I guess Dayton tornadoes and you'll see how damaged it makes even the biggest, you know, concrete buildings these e f4 tornadoes When they were coming through at 140 mile an hour winds consistent And they just sit there going seven miles an hour I'm pretty sure I saw a picture from this last tornado of a piece of wood that was through a concrete like curb Oh, yeah Throws these two life wars in through concrete walls It's nuts to see Now last uh incident that I ever was a part of that was on the east coast was katrina And I didn't have money at the time for him to help out But what I did do was I had enough money from a signing bonus that I got I went out and I bought a chainsaw And I literally went from house to house and I cut up every single tree because I was from organ And I was used to doing fireworks. I was go to the house And then I would free of charge cut up all their freaking trees This is why it's killer important that we do this live stream and talk about not just warranty work and repairs for you guys That are just now buying new cars or used cars But we're trying to help out the the betterment of the Dayton, Ohio who got hit hard by the tornadoes Kyle's on top vet ron's on top vet. They're trying to help Formulate funds to help redistribute back to the people that are having a hard time Whether it was a food to fix in their houses or getting people to come out there and delim trees that went into their houses I mean, it's killer important. Yeah, so here here's another question But five dollars would be better ten dollars is even better and you guys know how it goes Whatever you can afford. Look, I was able to donate ten. I wish I could donate more In ron. He donated some money too. I think it was like five or ten bucks Just donate what you can afford help It's every little bit counts. It doesn't matter how much you donate or anything like that It's just a amount of if you can one or two bucks helps and that goes towards this cause Even my wife she just commented in the chat She said I worked at a relief center last week and a man kissed her on the cheek and told her that she was An angel because she donated size three diapers Um, just you know, so many people lost their entire their entire world. Um, you know when they're when that came through So, you know Help out everything and thank you for ten So I going back to our I'm sorry. I didn't mean that's so cool. My wife's out there helping out with the relief. That's cool Yeah, well, like we said earlier I mean she works she works right there in an area where it actually got hit pretty pretty hard Luckily, um, she works with the Girl Scouts and she her building didn't get damaged But and it's kind of surprising that it didn't because where her building is is surrounded by a bunch of like Just a bunch of trees literally three blocks from where she works is where it's flattened whole neighborhood was flat Yeah, and the biggest thing they had was they had a couple trees that fell down But nothing really damaged the building at all. So they were you know, they had to go in They had to get power back on assess what damage they did have which was just you know from wind and stuff like that But other than that They were able to get back in after a week of getting you know, things cleaned up and then start working towards You know helping in the communities as much as they could I think four ten is donated a couple times actually I don't know if you guys have the ability to make him a blue wrench, but I'm sure that that would Over that minimum that we could do for him. I mean, he's he's an okay guy. So he's all right We love you man. We love you man Jason have a good night man. Thanks for thanks for helping out Thanks Jason going on towards I've got one more thing I want to cover and then I want to give something away afterwards for the guys that are still here in the stream still hanging out with us The the question I had for you was Um, if you do any side work You know, I'm sure you you do here and there for family or anything like that What kind of warranty do you put on your side work now? I know family and whatnot. Yeah, I come over I'll help you out and all that kind of stuff, but For people that you don't know that's aren't you know, isn't family What kind of warranty do you put on the work that you do on the side? So for me, this is how I do it friends family acquaintances doesn't matter As long as the part is covered under warranty. Usually I'm pretty cool about just banging it out Thank you very much Aiden. We appreciate it even thanks for the second donation, buddy If if as long as the part is still covered under warranty and they can get they can recoup that by Going to the auto parts house and getting another one or whatever while I do the work Look, man, I don't know get me a pack of beer and some cigarettes and we're cool You know and the beginning if it's friends family, etc It depends on like to what extent I've had to help them out so far I hadn't I've I tried to put my stepson and my Sister-in-law on the same path because they always have trouble trying to come up with money when vehicle repairs come up I said look, it's not hard when you get paid. Don't even think about it Go down to O'Reilly's because that's where I buy parts from or nappa Get you a $20 gift card Bring that No, maybe said he's talking inside Appreciate it. Sorry Thank you, JC. I appreciate it. You the man 20 bucks. Hell. Yeah um by just go down to the damn Uh auto parts store get you a $25 gift card start stacking them up here at the house We'll put them in a little bin If you can't afford it then we'll go ahead and we'll buy it with the gift cards that you got So they're starting to try to do that but how I cover the labor look most times I'm just gonna do it for free You know, but they want to pitch forward a case of beer or if I could pack a cigarettes Even better if it's just an acquaintance or something like that Hey, man, I don't know float me like a if it depending on what it is if it's a wire Free, I don't charge them to a hoarder you demand. Thanks, buddy. Thanks, man. Appreciate it If you're it just an acquaintance somebody that I kind of know and you're in the area and whatever you want me to look at it I don't know if if I have to pay for a subscription fee for any reason pay the subscription fee for me to check out your car Do a video on it and create. I like that one And I'll rock and roll. You don't have to pay anything. I'll just put it on youtube, you know Make them make them sign a waiver that you can use their their vehicle in a video and oh, yeah They don't even care. They're like, fuck you just all you film the process go for and I'm like, all right Cool, but if I want you in the video is that colon then some are like, yeah I go for it and other ones are like no not rather not just do whatever you're gonna do Help me to fix my car. Okay. Cool rock and roll Cool I actually had people that are like hey a friend of a friend of a friend of a friend of mine needs So what do we got going on they're like, oh, it's a valve cover gasket job. I'm like, okay Let me see what you're make model. I look it up. Okay labor time says three hours The dealership charges 125 independent shops somewhere around 80. Look 50 bucks an hour. Let's call it, you know 150 bucks three hours just fucking Be done with it and if it leaks again for whatever reason, okay. Look, I'll tear it apart We'll get the gaskets come back to you. I'm not I'm not opposed to going back and doing rework. I'm used to doing free work from time to time We'll go back through it. We'll do it now. I'll just talk shit about the gasket company then and I'll do another video about it That's the way to do it Me how I did it. I don't do a lot of side work right now. I just Don't have the time. I'd rather do youtube stuff. But before this I would do You know some side work here and there Uh, usually what I would tell people friends and family. Yeah, dude, I'll help you guys out for as much as I possibly can You know, I do it for pretty cheap anyways any amount of side work Usually I'll take what it would cost for you to come into a local shop or a local dealer or something like that And I'll cut cut it in half You're paying half the amount of what you would pay at the shop I am probably getting paid double of what I'm usually making at an hourly rate. So you're happy I'm happy. It's a good middle of the road. Yeah, family and such. I'll usually you know do shit for You know free or they could be kids, you know for payment or whatever You know that kind of stuff. I like treating services. That's always absolutely But as far as one thing that I didn't mention that we probably should mention and that is what comes down to Selling cars or flipping cars. I'm not kidding 30 feet or 30 fucking seconds as is. Okay. Oh, that's that that should Are you started it up? You drove it? I told you it's not drivable. You want to fucking leave not my fucking problem anymore? Trailer it get it get it fixed. It's not drivable Look, you can start you can run or you can fucking shift it I guarantee it you can go around the block real quick But you come back here and you say done deal and you leave again. That's it We're done. Uh-huh. I will give I will give that person just as jc and a lot of the videos that he does You guys can come I will tell you absolutely everything wrong with this vehicle because I don't have the time to waste in you know a bunch of people coming in. Oh, what about this? What about that? No, I told you everything that's wrong with it when you come here. This is the price We're not negotiating. This is what it costs to take it. This is what's wrong. That's it That's that that's the bottom line. There's no negotiating you guys can take it to your mechanic You guys can drive around the block whatever you want to do fine But as soon as you hand me money and you drive the car away Your baby all done. There's nothing in ohio that says any other way. It is as is Warranty nothing else implied jc snuff said isn't there isn't any money flipping cars is there? Yeah, there isn't none at all. Okay on that Sometimes yes, sometimes no sometimes you're eating the shit out of it Usually it comes down to a paper trail, but if your paperwork is all in order It's as simple as washing the goddamn thing with soap and water and turning around and putting next to thousand dollars on it and it would be sold Those are the ones you really like to do a lot of paperwork issues to where the point like i'm in right now Or i'm just like god, dammit. I have my vw. We just bought it right Yeah, so it's out of state and i'm like whatever he gave me a title. Oh, there's a lien on it So we had to wait Two weeks for him to get back from the field to show us proof. There's no lien it gets even better It wasn't notarized. We have to be notarized and we have to be in the same So they said well, maybe you can go to dmb Maybe you can get it taken care of but you also got to this go to the chp office and get the vn verification done Great, so now i gotta come up with that. How what are we looking at? We looked it up online We're looking at like seven eight hundred bucks. I'm like great So i just went spending four grand to now five grand on a fucking car That i still can't drive on the road until i get all the paperwork done It's So there are certain things you gotta be careful for That's why like usually when people come up to me i'm like look and my boss loves it when i sell the cars Because he is really kind-hearted i'll say kind-hearted He can't see selling a car that he wouldn't personally drive in that condition Which means the brakes got to be done the tires got to be done all the safety features got to be done There's no leaks. There's no ticks. There's no knocks. There's no clanks I'm like dude. Are you trying to sell a car? Are you trying to fucking drive it? Those are the two fucking situations you're in You bought the car for this we need to watch that fucking thing and sell it for a thousand dollars above cost and be done with it Yep, I totally get that one and there's been a couple of situations where You know if i'm selling it I don't like selling cars the people that I know first off because It's something always happens like two years down the road Oh, my alternator went out like a year and a half down the road You sold me a piece of junk and it's you know friendship shit and yeah, you know it sucks So I'd rather not deal with friends or family very much But if I do then I usually put quite a bit more effort into making sure that the car isn't going to have any Issues down the road because I'm going to be the one who's going to be hearing about it I won't put myself on the hook for it. That's for sure But I'm still going to have to hear about it from these people forever on But just like jc smith like he was saying if the you drive this car off of here You hand me the money you looked at it and you agreed to it Car brakes in half 150 feet down the road You on both halves Here's an interesting thing too and I've told my son or my stepson I'm like look he came to me. He had a braking concern. I looked at his brakes. He was metal to metal. He was on the plate I said look you just dug completely into the rotor We need new rotors. We need new brake pads. We're not turning them. It's too far gone. Yeah, it's like, okay cool He's like how much I'm like that's like 200 bucks. I don't have 200 bucks Like all right, dude. Look it's 40 bucks for the fucking brake pads if we pad slap it I'm not saying we should but if we pad slap it you might get six months Maybe a year depending on how you drive with the brake pads All right, let's do that because I can do that So I pad slapped it. Well, it's been seven months and he's down to four millimeters So he's pretty close to being doing it Like all right, so now we should probably consider now all of a sudden Up or did he use all right? So now we gotta do your clutch and I gotta do your fucking brakes Look, I help you out with half of it, but I don't always have money So you gotta come up with at least 250 bucks So I'm sure it's going to cost us 500 between the clutch the flywheel and your fucking brake pads and rotors Just come up with 250. Okay, I can do that. So I'm waiting for that to happen So I told myself six weeks That'll be enough time for me to kind of catch up because I got bills too And then I'll give you enough time to catch up and get 250 bucks. So life lessons, man life lessons It's exactly jc says I pointed out all the flaws. I even write them on a bill sale not required by law, but it's easier It's easy. It's easier that john q public doesn't conveniently Doesn't I can't word tonight. Yeah Exactly So He's gonna Wait before we go No, no, no, we're not going anywhere. We're not going anywhere. You laugh. Okay. I thought you guys were getting ready to get off I'm like, wait, wait, wait. I got no and your dealership when customers get mad Do they threaten to go to yelp and leave a bad review? All the time more than likely They don't threaten it. They go to facebook Oh, no And if we see the stuff on facebook Immediately that's almost as bad to our management side as somebody's saying, you know, I'm gonna get my lawyer involved Oh, yeah. Well, if you said this to this many people, you obviously don't want us working on your car So you either pay us for what we did or we're pushing it out and you can take it So now we have fired at least a dozen customers in the 12 months And there was only one occasion that I recall this is how it went. This is why I'm like I wanted to bring this up She came in. She was so nice. She load. She was loving Debbie She said you guys are amazing. You're incredible. Thank you so much for fixing my car, etc That next night she went on a yelp and she said Worst fucking customer service ever overcharged parts overcharged labor. I don't believe I should have been charged this We fired her as a customer. She came back in for her oil change at 3 000 miles. We said, nope Back Okay, so now we're to the point where we're pretty close to the end of the stream I am going to do one last Giveaway as a thank you for you guys to making all of your donations throughout the night It has been an amazing point seeing all of the guys in here donating towards the tornado Disaster relief funds here in Dayton and salina It's going to be a really great donation for that one I'm going to make a really awesome video being able to show what you guys were able to give on that one And to say thank you As you guys know me run and jrc 54 started our little venture called toolheads crate.com So I am going to be giving away one of this next month's tool heads crates for you guys sweet So Right now in the comments. We're going to start this for how many minutes? five five minutes you put exclamation point crate C r ate exclamation point crate and that gets you in Not drawing not points not points. We're not doing point stuff. No, not point stuff tonight exclamation point crate To be able to win a free tool heads crate if you are I'm a bastard. I totally fucking put exclamation mark crate He's in Whatever and if you guys already are part of the tool heads crate I will give you one month for free on on your already Subscription if you guys are part of the tool heads crate. Thank you Thank you for being continued supporting Now also the other thing is tonight is the night so a lot of our computer stuff and everything is done through A third party website So timing wise and everything has to be put in by midnight tonight So as soon as this stream is over, I need you guys to either email me at the rust belt mechanic at gmail.com Or message me over on instagram to where I can get you a coupon code For getting that free crate or I can go over to your account and credit you a free crate for this next month also So that's going to be up. George says if Justin wins I get his prize I'm cool with that. Just remind me. All right. He was the first person to say it I'm gonna agree to it. So george allen if I win. I will give it to you I don't think george because george was the first person to request it. Sorry guys And if you and if you guys haven't um, if you guys haven't checked out tool heads crate yet Make sure you guys go over and check it out. It's t o o l h e a d z c r a t e dot com That's a lot of letters. It is a lot of letters. So I'm gonna be nice and put it in the chat Um, but make sure you guys go over and check out our website Um, we're gonna be doing quite a few updates here over the next month or so The crates are getting better and better every single month. We're on our fourth month now We've got a little bit of extra inventory So we're gonna be posting some of those extra things from the previous months if you like Items that were in previous crates Shirts or or if you broke them or if you jumped from work them also They'll be able to be there for purchase Also coming up here in the next uh, you know a week or so it depends on how long it takes captain ron to do it I'm waiting on numbers from you now. Yep I've had this question before maybe some guys are in the comments right now We have gone to the website and I say we because a handful of subscribers have emailed me and let me know what was going on But apparently you can only get the zoolox hand washing cream in a small size container They don't longer sell it in bulk or they don't currently so so here's the thing with zoolox Um, if you go to their website, you can get a sample packet, which is like I think it's like an ounce or something That's like half of what you get out of there and it's in a little packet And it's 99 cents and they'll sell you one if you want to try it out Obviously if you're a tool heads crate member, uh, you already had you've already tried it out because you guys got a two ounce bottle They do sell four ounce or four ounce bottles of it Plus they also sell even bigger supplies plus hand dispensers if you want to get like the I think they keep it like like Both places you have the the hand pumps where you can get the That Opar hand washed up you can get one of those through them as well and you can use it just like a refillable Machine to do that. So They do have it available. It is on their website. Yeah, so if you go over to their website Just type in zoolox hand cream and google and you'll find But they have all the stuff over there. Matter of fact, we had one one come or one person Showed off to their company and they switched from what they were using over to that stuff And I'll tell you what compared to our mopar stuff that we have at work. It works freaking awesome. It is freaking awesome I'll admit like I will wash my hands at the end of the night and I'll still have like black splotches of like grease and grime on it I'll come home and I take like maybe a dime size worth of Dime size worth of the zoolox hand cleaner and get my hands wet and scrub them down And within 30 seconds, they are sparkly clean. Yeah, it's really good stuff true story. I I agree Uh, it was about it at first. It kind of smelled a little bit funcalicious It felt like I was rubbing my hands in bud I'll tell you what every little bit of diesel grease and everything else I had of my arms and hands off In seconds. I didn't have to use that much two fingers. I know right, uh, right you dip it in Good to go perfect now the Well before you do that giveaways coming to an end. Yeah, um Also, if you guys are interested in getting any more of that zoolox hand cleaner Make sure you check out the crate that was there Look at the Typed letter that we put in there is a coupon code In the letter for your first purchase through tool heads crate That you can go in and you can get I think it's like 10 off your first purchase from there So if you like the stuff and you order a big batch of it You can get 10 off through the coupon code that we put in the crate Yep, exactly So we have everybody's names in the time has run out to enter for The drawing so we are going to I hit draw I hit reset, right? No Here we go, George. Here we go That's me and George. It's me and George. I know it. I know it George. Unfortunately. It is mark gallanty and mark gallanty I think I need to redraw we we were so close. Let's do a redraw Okay, so mark. I need you to message in here just to say that you are still in here Pretty, please put some kind of comment in there. He left an hour ago. I think I'm pretty sure If he doesn't respond in a couple minutes, we'll we will re-roll it. So I know he left. He was like Participants I can see who's in here. What's his name mark? Says he says he's still there We'll see if you You're leaving a poo We're leaving a poo. I will. No, we did not say mark johnson. No, no, no not that one mark. Sorry, buddy All right, so we'll get them on but you have a couple more seconds mr. Mr. Mark gallantine gallantyne One two three. Oh shit. Oh too bad We'll give him a minute On out it just turned it just turned one minute jc. So that's how you pronounce jc smith So out of out of uh, you guys on here I know we've uh seen junk from works rendition of the tool heads crates and between him and The the greek mechanic dude. I don't think I've seen any better reviews on the internet of anything Yes, he aside from up. There he is All right mark You need to make sure you message rust belt mechanic over at his email address Which is the rust belt mechanic at gmail.com or hit him up on instagram make sure that you uh Let him know and if you are a subscribing member of tool heads crate Then we can get you a discount code for that if not Then we need to get your email address so we can send you a coupon code so you can sign up and get your Free crate. Congratulations mark. Yes Thanks, buddy, and thank you Everybody else here in the chat tonight who has donated Towards everything with the tornado disaster relief funds for the date and tornadoes Salina tornadoes Hey, uh, if you guys can do me a solid check out the maintenance man. He's in the chats right now He's got a small channel, but he's upcoming and growing. He's doing a phenomenal job Now he doesn't do exactly what it is that we do he works on houses and He does a lot of different tool reviews and shows you how to fix and repair things around the house I think it's a great channel. You guys should really check him out. Please go over and check He does great tool reviews. Yes, absolutely Why? Definitely So coming up on the channel at least on my side of things here in the next couple of weeks We'll be seeing some other cool things I'm going to be doing some more tool reviews stuff that I purchased at work. We'll probably be doing a nifty tools Here this next week. I've got another shop ideas and Supplies kind of thing that I want to do a video on and then Here in the next a couple of weeks. We are going to be going up to Wisconsin to ryan's diesel service for their giant truck show with truck master and bursa I swear to god if you guys ever come out to vegas for seema or you want to come We are let me know and vice versa. I know if I got the money. I'm coming out of your way. God damn it I'm coming. I'm coming I just got to hit a million subs Nope, we are we are definitely coming. We have the That go ahead on that one. I'm I'll have to look at the exact number, but it's the tuesday Of the first week of seema is the day that we are going to be out there for that Oh, do you know what month that is? November November, okay I'm gonna try to remember that and put it in my books. Hopefully I don't have drill I would love to come see you guys hang out with you guys shoot the shit throw some fucking dice Whatever, you know, maybe throw some cards. I love me My god, I love me some cards. We could definitely play some cards Me and my wife, we're both going to be heading out there. So that would be something cool Definitely. I'm down for that one and some live streams from vegas And then we can meet my brother the bear that didn't have tools There you go Sweet already. Well, I think that is where we are going to end it for the night Thank you again guys for coming and enjoying this amazing stream with myself captain ron and mr. Justin dowell guest speaking From california. Wait, I don't have time while i'm doing this week I mean you get to see it You got to you got to tune into cap captain ron's channel to see the cool stuff. Yes, right? Yes Make sure you all there's a whole bunch of really awesome guys here Uh in the in the chat. I see tone of the technician In in here also lots of guys with awesome channels. Check them all out. Give them some subs sub to the captain ron Sub to mr. Dowell here as well Yeah, you guys got me into a nice comfy place I'm probably just gonna go live after we're done here and just fuck around drink beer and play music There is Get in zone All right, you guys I appreciate it. Thank you Justin for coming in and giving us some awesome Ideas and background for everything that we talked about tonight. Thank you for your feedback too, man I got to be honest like I love hearing your opinion and other other mechanical opinions about Warranty coverage what it is it's covered what it is It's not I know there's a lot of people out there that are actually I don't know and the military term We call them civilians. Yeah civilians There are a lot of civilians out there that actually do not Work as a mechanic and they're not sure what's covered under warranty and what's not covered under warranty I think this is by far one of the best streams that we've ever done not just myself included But you guys because there was a lot of q&a that took place I think a lot of people really appreciated the fact that we were able to get down to some of the root Of these questions and answers and we were able to do it towards a good cause Such as the Daytona hurricanes and tornadoes. So yeah, exactly and it's it was awesome I it's something neat to be able to get that information out to the people You know, we were able to bounce stuff back and forth that You know, we might not even thought about ourselves being able to do towards a video or something on that's What's the great thing about being able to just do live things and Answer questions and bounce stuff back and forth live All right, I appreciate it. I appreciate it guys. Thanks for tuning in and as always you guys stay awesome. We'll see