 In this course, our agenda includes five specific topics. First, we're going to talk about the basic concepts of quality. We'll then describe the customer inputs to quality before moving on to quality planning and control. We'll end our conversation with a discussion of Six Sigma, a specific quality control and management technique that is very popular today. Throughout this course, we will be using the standards expressed by the Project Management Institute, which in many cases align exactly with the American Society for Quality. So if you're ready to get started, let's introduce our very first section.