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Published on Sep 2, 2014
Parature from Microsoft is a customer service software that helps organizations engage with customers for a better support experience. This video will walk through how Parature is able to help organizations answer user questions with a foundation of knowledge, leveraged at different touch points that drives staff productivity and promotes the adoption of self-service for support inquiries.
Visit www.parature.com to learn more about building a foundation of knowledge and promote self-service!