 Okay, let's, let's begin. It's 702 for the record Wednesday, February 16, 2022. I want to call the order the regular meeting for the month of February for the Ellington housing authority to a roll call. Are here. Fiorella. Here. I just lost to in. Jack, did you lose to into. Yeah, I just lost to her audio. She said her audio wasn't working on the chat. So maybe she was retrying it. Okay, we'll give her a second here. Let's give it till 705. See if she can get back on. We'll start. Fiorella you trying to call her. But Jen, I got your message here about your controls and your computer so we'll we get to that point we'll figure out who's who. That's no problem. She's trying again I guess she's having issues even launching assume meeting. If you could dial on the telephone jack right. That's correct. Yeah. You still on the phone with the Fiorella. Yeah tell her to just dial on the telephone. Here we go. Yeah, it says mute. So you're on Joanne, you're on. Thank goodness. All right, so we're doing a roll call. So Joanne you're here. No, I can't hear you. I can't hear you. Can you hear me now. I feel like the add on TV. Can you hear me now. When must be something with a speaker on the computer because it mutes off. Joanne, turn up the volume on your laptop. See if it's it. You still can't hear us. So, please. See if we can talk around with you. Hi Brian. All right, I think we're up and running. Okay, you're on mute Joanne so go ahead. Take yourself up mute. You can hear us now. Yes. Okay, great. All right, so we're doing roll call so Joanne, your presence say yes. Yes. All right, great. First order of business is the executive director's report. Yeah. Thank you. I would first like to reiterate my condolences to the resident that passed away in their family. I would also like to again praise chief telling the Allenton fire department for the swift action and professionalism. On January 22nd, related to the fire chest. I would also like to thank Lieutenant Burns and Lieutenant peyoni from Allenton fire department for conducting fire safety and prevention classes for our senior public housing development residents over the past few weeks. We look forward to working with them and other agencies in town and schedule and ongoing safety security and other essential trains for all residents and staff. I would also like to update you that the Allenton housing authority and its partners have successfully on permanent housing for all those displaced from the fire at the chest. This would not be possible if it wasn't for the collaborative effort between the Allenton housing authority, town of Allenton's helping human services, some of the homeless coalition, minimum senior services, the Red Cross, Allenton eats, food link, and others. The task for which was made up of these partners has been essential in assisting the displaced residents transition into their new units as well as helping them get furniture, clothing, food and other essentials. In addition, we are thankful to the AC Mary in Cambridge, as well as the Hampton Inn in Sweets, and Hilton Gatton in Maltam, for working with us in the Red Cross to ensure our residents were taken care of. We are also grateful to the generous donors that have donated to the fund that was set up by the town of Allenton for the victims of the fire at Chestnut Manor. I would also like to acknowledge and praise the Allenton housing authority administrative staff's determination in helping residents get housed as well as the Allenton housing authority maintenance staff for their speed and hard work and turning their units or displaced residents could be re-housed as soon as possible. Additionally, I need to praise the Council on Aging in town of Allenton for their assistance in helping us relocate Chestnut Manor residents to town hall this past week, so electrical bus staff testing could take place at Chestnut Manor. What should have been a negative became a positive experience for our residents who were transported by the COA, the town hall where they were fed and entertained by Allenton housing authority and Council on Aging staff. The town electrical inspectors confirmed that the bus staff testing was a success and has indicated that the results were good. The ADA bathroom project at Winslow Towers and Chestnut Manor is in progress. The bathroom project at Chestnut Manor was not affected by the fire at Chestnut Manor. The AC project at Winslow Towers is still in progress. We are working with the contractor to minimize disruptions to the office and community room. The fire alarm system upgrade project housing, housing is out to bid. Also a presentation was held today at the House of Building for the creative place making project at Creek Village. The architect was able to provide some concepts based off of survey results from residents. It was an informative event. We look forward to moving forward in the process and continuing to seek resident feedback. In regards to the community preservation committee voted to provide the Allenton housing authority, $600,000 in CPA funding towards the window project at Manor at the end of this year. There is potential that we will receive an additional $500,000 as well for a total of $1.1 million for this project. The town of Allenton has indicated that we, that the next steps for the town will take place sometime in March. I hope to have more news at the next board meeting. The window study will be starting tomorrow pending a board approval of the designer fee tonight. In regards to a COVID-19 update, the town of Allenton is continuing to provide free testing on Mondays at Town Hall. They've also provided the Allenton housing authority with some additional testing kits which we will begin distributing to residents. There is not enough for all residents so we will prioritize those that did not receive testing kits during the first round. The grievance procedures that were approved by the board last month have been submitted to the DHCD for approval. We would also like to remind residents that LTO suggestion boxes are located in the foyer of the senior public housing developments. The box in the auditor is located by the food pantry. Also in regards to the elderly annual rent determinations, reminder was mailed out to residents this past month. Proper residents with questions related to the process should contact the property manager. We are continuing to submit share applications for residents. We have received over $40,000 in rental assistance for residents that have been approved so far. This program helps residents maintain their tenancy and address financial hardships related to COVID-19. We will continue to encourage resident participation in this program. We will be ending in April 2022. The assistant in regards to staff updates. The assistant executive director job is in a submission deadline of March 2022. Once we have completed our preliminary screening, we will reach out to the LTOs so they can participate in the process. The family self-sufficiency coordinated job is also currently posted. As mentioned at the last meeting, we have received nearly $50,000 increase in grant funding for FSS this year. This is the reason why we are able to hire a full-time FSS coordinator. We are also looking to clean landscaping contracts at Winslow Towers as part of a pilot program that will help support the maintenance team. Good, Jack. Anybody have any questions for Jack? Hearing none, let's move on. I have one. Sorry, go ahead. How much did the fund go fund me raise for the residents? The last I heard it was up to about $40,000 and has probably exceeded it at this point. Wow, okay. I think the night the Columbus are doing an event for them as well. That's nice. Okay, move to number four, the reasonable combination policy. It was in your packet. I assume you took a look at it. I looked at it. I think it looks great. Great job on that. And once this is approved by the board, you'll publish it. I assume we put it on the web, Jack. That's correct. Does any of you have any questions about that? Joanne. I read that you're going to post it in common areas, which is fine for the senior residents, but where would that be a monotony manner of where people could read it? If there is a bulletin board outside, there's also a bulletin board by the property manager's office. We'll also have it on the bulletin board, but what we could also do is send out an email once it's approved. That would be good. Thank you. Yeah, push everybody to the website easier. Any other questions on that? We have a motion to approve number four. Don't be bad. Dorella. I motion to approve the reasonable accommodation policy. The second. Second. Okay, so we have a motion moved by Fiorella second by all in favor. Yes. Fiorella. Yes. Joanne. Yes. Brian is yes. I mentioned Nick is going to be late. Oh, that's for an approval for that. Now, number five credit card policy. Thank you. God for providing us with your banks version. Very helpful. And it's pretty simple. I think if you read it. That's a great policy. Anybody have any questions or discussion on it? The last time we talked about this was Jack would have a credit card and Chris would have one. And this is a change that I was just wondering why Well, the policy is different. Number six is Jack asking for permission to get a credit card for him. He has not asked yet for Chris. And I don't know why we'll let him explain that after we get to number six. So let's see if we can approve the policy. Does anybody have questions on number five, the policy? Oh, I say they're different. Yeah. I will move to approve the credit card policy. I second that. We have moved by God. I'm by Fiorella. All in favor. Yes. Yes. Yes. And Brian is a yes. So number five approved number six. So this is authorization for Jack to get a credit card. Jack, any reason you don't want Chris to get it just yet? No, I the reasoning was is once we did, you know, develop this, this credit card policy, there's specific means in which would be able to allow other staff members to utilize that credit card. So based off that, I didn't see the need for another staff member to have a credit card. Both would be able to use the same through that policy. So it's you're doing the same credit card account with just two people that are able to use it. We would have the credit card at the at the main office in the location. If you know, he would request authorization to use it for certain purchases. And then I would provide it to him in those circumstances. So the only concern with that is the signature. I mean, if it's the card is in your name, then technically you don't want other people using the card. I mean, if you, you know, I don't have person I think we have Chris having his own card or if you have one account with multiple people. I mean, it's up to you. Yeah, that sounds good. I think you could probably make that call. But I mean, but to be given the card, other people used, you know, obviously these stores don't catch it. You're not supposed to do it, but so do we we have a motion to approve numbers? Excuse me. Yep. How many people are will use this card when Chris and other members can use it? Well, the way it would work and the way I would foresee working or wanted to work would be that I would authorize the use of it for those purchases, which would mean in essence, I'd be utilizing it for those purchases. Like a good example was, you know, this past month for the hotel bills for the for the residents that were displaced, you know, we had to run around town dropping off checks to all the hotels. So this I'd be able to just utilize it for that or utilize it for different trainings or different things. So I wouldn't. Most likely it really shouldn't require somebody taking it and bringing it to different places. It would be more online. Yeah. Yeah, more online stuff. Okay. Okay. So do we have a motion to approve number six. I move to approve the credit card for Jack. Second. Did you say second? Yes. Great. So we haven't moved by God. Second by Joanne all in favor. Yes. Yes. Yes. And Brian is yes. So number six is approved. We now move to number seven. This is the architect for the window project. Self-explanatory gets a project off the ground. Jack, anything you want to add to it. No, we're excited to move forward. And we're excited that Abacus architects and planners will be the design firms that will be moving forward with it. Anybody have any questions? No, just I do know that Abacus has done a ton of work for us before and they're pretty good. So that's just for the others that don't know that. Yeah. Yeah. Very good outfit. What do we have an approval for number seven? Yeah. So is maintenance going to be overseeing them going into the apartments to be able to do this study or. So from what I've been told, you know, I mean, we will notify residents properly. If we do need to enter any units, we do have a vacancy will put offline at least for now. So that they'll be able to enter it at well. I think that the duplex is that we don't have a duplex that's open right now. So we would have to just make sure that we're notifying residents properly. If they need to enter the unit, but they will likely be able to do much of the work from the outside as well. Gotcha. Okay. Do we have a motion to approve that one number seven? I motion to approve the window replacement study contract. Do we have a second? Okay, we have a motion by Fiorella second by Gar for number seven all in favor. Yes. Fiorella. Yes. Brian's yes. That moves on to number eight acceptance of DHCD compliance reserve award for 49. Winslow Towers. Jack. Just explain that a little bit. Yes. So in our continued efforts to try to offset the cost for the EC project, we requested some compliance reserve funding for the asbestos abatement for the AC project and we were awarded $49,500 from DHCD for that. So we're happy and grateful for the state in providing us that funding that will help offset that cost. If you have any questions, Nick has now joined us. Sorry, I'm late guys. Is that right? Thank you. Anybody have any questions further on that? If not, do we have a motion? I would move to accept DHCD reserve award for 49. Winslow Towers. I second it. We have it moved by Gar second by Joanne all in favor. Yes. Fiorella. Yes. And now Nick. Brian's yes. We move to number nine. Acceptance of state opera bill for out of the domestic violence initiative. This was put forth by our state rep Sean Garverly. Want to add anything to it, Jack? Yes. I'd like to reiterate our thanks to Representative Garverly for advocating for us and helping us get this money. And we're excited to seek out the different means in which we'll be able to utilize it to support our state. Thank you. Great. That's very good. We'll point out Sean was first on the scene. So do we have a motion to accept number nine? Second. Second. Move by Nick second by Fiorella all in favor for number nine Gar. Yes. Fiorella. Yes. That moves to number 10 approval of the regular minute meetings for January 18, 2022. Do we have any corrections or adjustments to those? In your packet. I motion to approve the regular meeting minutes of one 1820 22. My second. We have a motion by Fiorella second by Joanne for number 10. Yes. Joanne. Yes. Nick. Yes. Next we have number 11 approval of the special meeting minutes for February second 2022. Also in your packet. If no questions. There's a motion. Yep. Nick moves it. I second it. Okay. I was absent. Upstained. Great. Thank you. Joanne. Yes. And Nick. Yes. Number 12 LTOs. I see Pam. Pam. From Winslow. Yes. Hello, how are you doing? I'm doing well. I hope everybody else is doing well. Thank you. Thank you. I'm going to apologize for my first problem I'm having. I'm apologizing for this because I'm getting sick and tired of being yelled at by almost every tenant in the building. Shopping carts. We have two in this building for 139 people. I know some have walked off, but I keep bringing this up at the president's meeting. I get, we're looking into it, looking into it, looking into it. And I'm sick and tired of it. We need more shopping carts here. I'm tired of it. And the second thing is we need a second maintenance person at this building. There are 139 tenants with two vacant apartments. So if we can get one of each apartment, we're going to have over 140 people. Even if you get a part timer in this building, it would free up our maintenance man to do the repairs. He gets pulled out of here constantly and this building goes to crap. And people get tired of it. And we have three sets of contracts in here. So, Pam, have you attended the last president's meeting? Yes, I did. And are you bringing these to their attention because that's where these things have to be. So do us a favor. I know, but I'm tired of being pushed under the rug with these problems. I never get an answer. No, no, I agree with you. But I'm more concerned with the specifics. So for instance, if the system's not working and you're going to the president's meetings and of course, I think we've got to forgive the month of February because I know our staff have been working on it. Yes. So I mean, they're all over the map and that stuff, but if things aren't being fixed, then an email to Jack and you can feel free to copy me as well. But I think, you know, giving Chris enough time to get his feet wet and get over the fire and get over putting things together, we shouldn't, aside from shopping carts, but I think, you know, you should you know, unfortunately, we just wave a wand and hire new staff. I mean, we're all on the specifics of DHTD, but I'm sure Chris can figure out a way and I know he's on the call with us. I'm sure he can figure out a way to accomplish some of these things that you talk about. Well, the problem with the maintenance man isn't just from February. This goes before February also. We find that trash is sometimes they pull our maintenance man out. That means 139 130 somewhat apartments do not get a maintenance man. There's nobody here because you're pulled they're pulling the mountain going to other buildings. I know this is an operational thing, but you know, you're getting tired. I get keep until well, we're looking into this and we're looking into that. Something has to be done. Okay. Pam, I want to hear specifics. So do me a favor. Send me an email with the specifics and I'll certainly chat to Jack about it, but I mean, we just can't talk in general. Jack, you want to say something? Yeah. As I indicated earlier in the call, one of the ways in which we're addressing this is we're looking for a cleaning service that we can contract. It's going to be a more efficient way with instead of hiring a pot time mechanic. So there is a there is a plan in place to address exactly what you're talking about. I think hiring a contractor to do the cleaning would cost more money than hiring another person. No, no, no. I'll tell you, as Rich Conlin has told us, you know, hiring an employee, you have to put aside 60% on top of the stuff for benefit. It's very, very costly. The pension systems and the benefit systems in public. Well, if you hire a pot time you wouldn't have to worry about benefits. Well, if you hired a contractor, you don't have to worry about a lot of things. So it sounds like you're paying the contractor for the benefits. So it's going to be just as much money. So, Pam, it sounds like you and Jack have already talked about this. Is that right? That's correct. Okay. So what else you got, Pam? Just the car, the carriages. I mean, that's a lot of money. I'm getting my head chewed off every day about my knowledge. How many do you need, Pam? Pam, how many do you need? How many do you need? We need at least four. You need two more. We need at least two more, if not more. Well, how many do you need, Pam? But we had five to start with. We went down to one, we're up to two again. So how many do you need, Pam? Five. Can we take five out of the 15 that are up at Drake Village that I saw? All you need is three if you have two. If they have two, you have at least three, right? Right. It's why the GPS systems put on them? You know, well, I mean, you got to I'm sure John's not going to want to move down there, but so, Jack, you can take care of that, get some more carriages. Right. Yeah. I can look into that and do that. That's an easy thing. Anything else, Pam? Yeah, just to let you know, Mr. Ward is one person that has been complaining to me about the no carriages. He's the cause of that one. That's for sure. So we had plenty before, but so we'll, Jack will take care of that for you. Thank you. That's it. All right. Thank you. Next. Jen Hernandez. Thanks, Brian. So first, thank you guys for the receipt of the tenant association funds. Over the course of the past month, we drafted two proposed budget budgets related to the tenant funds and we will get those approved at our next resident meeting. We also open two bank accounts for the funds and deposit with them. So they're in there currently. Next. The pet this past Wednesday, the camera installation people were out at our property and it has come to my attention that they were unaccompanied by maintenance staff. Well, first, actually the we received memos 48 hours, which was proper in advance. And I believe they went out to at least seven buildings that I'm certain of and possibly more. And the camera crews did installation crew to any of those seven buildings that were notified. Instead, they were at a building that was had received no notification and they were not accompanied by maintenance. In fact, maintenance, a maintenance man from another property was down here unlocking the basement doors and then left the maintenance of the camera people were in going into the units unaccompanied maintenance personnel came back and locked up the units at the end of the day. And so that's that's really unacceptable and totally not following procedure whatsoever. And pretty concerning on all levels. Yeah, can you comment on that one? I was not aware of that, but we'll look into it and address it. Okay. Go ahead, Jim. Sorry. Okay. So lastly, and this is not being combative. There just seems to be a massive breakdown in communication along with disregard for tenant welfare to a degree and not so much consideration for tenants admin on me manner. And so that's inclusive of the board in the housing authority. We would like to resolve this and all of our best interests to be able to resolve this and move forward so that we can all work together and accomplish as much as possible for a non we manner. And so you know, there's a history of on all accounts and on we manner appearing even before I lived here from the outside looking in was, you know, appeared to be low on the priority list of the housing authority. And I think that needs to change in order for that to change. We need to fix this breakdown in communication and occasionally shown a lack of disrespect a lack of respect and we need to figure out how we can move forward. What Jen, can you be more specific more specific about what thing Brian what are you talking about what breakdown Okay. So for instance the window study happening tomorrow that we don't know we didn't know about it till right now the cameras that we asked about at the maintenance meeting and then we received a memo that was how I found out that they were coming back here the memos went to buildings that it wasn't they weren't going into and you know, we're not getting any and we're not getting enough answers and the window the window study they don't go in they won't go into your apartments until they're ready to do that you'll get certainly noticed for that so I mean just knowledge of what's going on I mean all these things affect in the residence so I don't see that there should be a problem of us being apprised of what's going to be happening on the property it is of our interest well you know I don't even know about this window project till they got their packet you asked me for an instance so I mean I think you know I mean if there's specific things that it's constant it's constant I mean it's being left out of the loop of what's going on and finding out so for instance the camera people were here Jack and I spoke about it the day before and he told me that they were coming to for the next phase of the project residents both to the camera people and they learned quite a plethora of information that no one on the Executive Council was privy to there was a reporter down here speaking to them getting information as well you know I don't think that the about stuff going on down here from reporters and other tenants that they're hearing it from third parties outside of the housing authority I think that's that's a breakdown in communication I would say I'm surprised that reporters are involved in this I mean I don't know who called those reporters but you know I don't either I just I just heard that there was one on the property that's still you guys tenants are finding out information from the camera company rather than the housing authority or the tenant association you know in that you want to talk to you yeah then you did mention something that is actually concerning to me which is the maintenance was just unlocking the door and then coming back to lock the door I was under the assumption that they were going to be staying with the people in the buildings mostly there was no one home to supervise so I guess my question would be who is making sure that there is I mean do we need a supervisor to supervise that the person is supposed to be supervising supervisors you know it did say on the notice that they would be supervised right exactly and the thing is is the building that was entered there was no they didn't receive any a resident saw them coming out of her basement and she was like what do you like you know confronted them and said what are you doing in my basement who are you and get out of my basement close the door so yeah no that you're right that's exactly what happened they came down and let them have the basements open all day and they could go in and out as they need to and nobody was with them going into the basement Jack just a quick question on this isn't it protocol the maintenance staff or an AHA employee would be there the whole time is there in a building unless the building is empty or something what that's what I would have imagined so again I wasn't aware of that situation so I'll be looking at addressing it yeah okay yeah the maintenance the maintenance staff that opened the doors open the basement doors and came back and closed them was not one from our property but he's a not like the housing employee I mean he's yeah yeah he is but he he came from another he came from another property unlocked the doors and left for the day and they came back so he should have stayed there regardless of where he's yeah I think he stayed there but we'll look into that like you mentioned yeah I appreciate that because there's some pretty uneasy tenants yeah what else you got well I guess I guess that's going to be it since I don't really see the I don't know I don't really see the similarity in the breakdown of communication but maybe we can one of us can figure it out work on it together yeah okay thank you Joanne you were getting your hand raised I mean I think listening to this that it is a breakdown of communication I think that the from what I heard is if the officers of the tenant association knew all of the particulars of what was going to happen and which of the units they would have notified the people in the units themselves that the people would be coming I don't know who was supposed to do this but it does I mean I wouldn't want someone to come into my house if I was not here and then leave and you know without some kind of a family member someone being there why the work was being done and I'm just wondering Jack what do you see a way that this could be resolved because they'll be back right I'm sure they have more work to do I mean the standard protocol is to give residents 48 hour notification and that you know would be and if there was somebody providing work that you know would have somebody there to accompany them as far as providing additional you know the details that we can provide residents in regards to certain types of situations especially something related to security and sometimes be limited and sometimes we're hopeful that they'll have a fuller scope of activity in a day and they're limited in what they can do in that day but yeah we'll look into what the breakdown was in this instance and address it accordingly yeah good like the wrong addresses maybe if the tenant officers knew what the addresses would be they could double check that the correct people knew that they were going in in advance so because the idea of someone coming into your basement and you don't know if they're going to be there there's probably some are frightening and concerning I don't know who is in charge of giving them out but that would seem worth checking on that being said actually I just wanted to do like a little reminder for all tenants that are at the meeting that if you don't want maintenance coming into your complex without you there all you have to do is call maintenance and tell the woman that answers the phone there on that list so that's another precaution that we can take a sentence that's still in our power very good thank you for that one thank you Ellen is here representing QZAC so can you let Ellen in yes hi everyone if you just clarified there's a separate list because I've called for example if I'm not able to be there but is there a general list or is this like specifically for each particular situation that arises yeah so I had that question too because when I first moved here there was like a paper notice that we could have signed where it said you know we okay for maintenance to come in if we're not home recently we wanted to change that we wanted to be home for that kind of stuff so I guess I don't know if there's still paperwork for it but I was told to just call maintenance and when I let the woman know of what I wanted she knew what I was talking about so I'm assuming that there is a list that they have on okay Jack can you clarify that there's a list and there's a way to add nowhere in the system so okay good good to know okay thank you I put a note in the chat I went by real too quickly for me in terms of number four approval of reasonable accommodation policy is there something in writing oh yeah very detailed yeah it's very detailed it's um it'll be on the website any day now so you can certainly go out and read it sure okay great alright um this is actually some follow-up items so I'm the secretary for the tenants association representing QSAC and a few months back there was a snack and you know soda machine put in and we had a large table that was able to have packages that were delivered and and also things like you know sales things mallers things like that so that people could go to that table and get things but one there wasn't room for both the machine and that table so we ended up having this kind of make shift temporaries much smaller surface um and we were told that there was going to be some other sort of table it would be made that would have shelves so that um so that it could fit in the smaller area but that there would be shelves so that packages could be put I don't know where this what the status is of that um but what's happening is that packages are left on the floor um and so I know for myself I can't access them it's an issue of accessibility um if somebody has balance problems you know shouldn't be bending over that could be a liability issue in addition to an accessibility issue you know if somebody falls trying to pick something up um you know it can make the hallways impassable just it's it's created a project I think that's an easy fix Jack can you work on that I mean I think that's an easy fix and we have tables with the other buildings so something that has like some shelves or there could be some shelving on the wall near Caitlin's office um but something where it's you know there's there's going to continue to be packages delivered right absolutely to be there and it's just things I can't you know it shouldn't be left on the floor and that's happening the other thank you appreciate it the other issue is the maintenance checklist I know um this was something that had been brought up um a few months back as well so just wanted to find out what the status is of that I know you mentioned earlier about the possibility of some kind of a cleaning service contract etc but just wondering if they're whether it be our maintenance people or if it's contracted out to a cleaning service is their maintenance checklist and if so um can a copy be given to the presidents of the tennis association so they have a sense of what the you know proactively what's being planned in terms of maintenance for the buildings that would be helpful yeah yes yeah there there is a checklist and that can be provided great okay one last is another thing that had been discussed previously was terminics I believe had been selected um so just wanted to get the status update about where things are at in terms of that aspect of maintenance in terms of trying to keep the critters at bay what's happening with that terminics has been um you know they've been providing the instrumentation services for all of our developments for the past um since that day um we've established some specific days of the week that they go to each development um that way property managers and residents will be able to um plan better since we brought them on have we had any more complaints about mice or anything like that they're ongoing but they're being addressed yeah is that is that something that either housing itself property manager specifically like that could be communicated to the residents so because we don't we don't really know what the plan is or what days they might be here or if we do notice a problem you know um the best way to handle that let me just chime in I mean if Ellen if people are finding mice in that building they need to immediately call the office and report it you know don't talk amongst yourselves call the office immediately and report it and that's what activates terminics coming out again I mean they're proactive they put these things everywhere the traps but um you know if we we have somebody that still has it and that goes to anybody in any building they need to immediately call so we can right on top of this I think it absolutely I know I would be calling right away if I see return I had a major problem and unfortunately I'm right now the the garbage area um I think it's reassuring just to know sort of what the plan is or how often they come just just for people to to know I think it's reassuring to to know how proactive you're being with it it's great I'm really glad to hear that it's just I think some of the specifics would be helpful people I mean yeah correct wrong it's a monthly program right isn't it once a month or twice a month they go out can you just give us a general yeah so I mean the resident will call in the request then we'll be able to schedule it accordingly um typically in Terminex we'll do an inspection first then start the treatment process um and there will be follow-up services as needed and in terms of the the maintenance to try to keep them away how often is that happening what you're describing is in response to a specific problem like if somebody sees mison yeah they go out once a month to all the buildings and rebate traps or anything like that typically there are bait traps that would be outside on the grounds of the developments but there would be treatments within the halls and some of the different high impact areas but one of the things that we're finding and we're trying to move towards as far as helping residents and educating them to be part of the solution is um there are some you know some some residents or some instances where there are some other um issues that that he issues um root issues that need to be addressed first before the the routine issue or other types of issues can be addressed properly not things that we can actually go into detail on this call sure okay do we have a question Valen a little confused I thought um this is what Jack was describing is the integrative has policy which is proactive and you look for certain areas where problems might um occur with pests but I thought he said and I just want to be corrected that there are certain days like maybe they go to Cusack Terrace on Tuesdays and they're proactive program and I think that's what Ellen was asking if the tenants could know what days they might go to Cusack is there a regular schedule or is it that's correct yes hope for the resident cockroach those types I mean not resident I wrote in cockroach treatments those types of treatments there um they're going to be happening on on the same day every week same day yeah okay so maybe you could just let the presidents know what day is their day you know yes that's helpful thank you yep um do we don't uh Pirella Pirella um yeah so for the for that I remember too that there was going to be like part of the program would be like making a plan seeing if there's something that is continuing to happen in each place that's exactly the same that we could look at that we could fix on our side um for example there's a hole behind the stove at our unit and if the if Terminex has noticed that in every apartment and that is an area that the rodents keep coming in through and then with that I'm just I'm okay so I'm wondering if they have made plans of things they have noticed in each unit that we can work on as well because they know that that whole part of the integrative you know trying to figure this out altogether residence Terminex and maintenance uh was part of it so right has have they put a plan together of something that maintenance can work on as well to help this in the future I had something before you answer that um folks I just wanted to say yeah in my place um in the baseboard heaters they had to put in this um um Will Will kind of thing right right and then after that you know because they were actually like chewing away at it as near right near my bed it was lovely um anyway but that seemed to you know really take care of things even though they had come in prior and treated the problem going on because that hadn't been addressed so that's the kind of thing I think Fiorell is talking about too like known problem areas where it's easy for them to come in if you know proactively if these things can be taken care of and address then that will help a great deal I think when we embarked on this program I don't believe and correct me if I'm wrong Jack I don't believe that Terminex inspected every unit um apartment you know I think they sure they walked around to the common areas and stuff but they didn't go into every where I think this public participation is important because if somebody Ellen you obviously know there was a hole where your heater came in so you said something and they stuffed it with the steel wool which does prevent them from coming in because the rodents don't like the true steel wool but Fiorell if there's somebody with a hole in the back of the building where you think the rodents come in they need to call the maintenance line and report that I actually did not know that I did not know that I had them commit oh no are we having a problem no go ahead I thought we were getting zoom bombed or something so I had the problem and they came in but it wasn't adequately addressed until I ended up having I found out that other people had the steel wool and then that seemed to resolve and then when I requested it that procedure was done and it did help resolve the problem I hope for many many years but I didn't realize I found out later that they were chewing away at the baseboard and you know it was like right near my bed and it was just really pretty disgusting right the steel wool does stop it which is good but you know Jack perhaps you could send out to the board the Termin X agreement they could review it and see the specifics as Joanne's talking about yeah I can I can resend it was just what was sent I think you sent it before and maybe just send the days that they go to different each complex just so people know and maybe there's a way to keep track of it like there may not be any way that you know that my baseboard users were treated that way you know so I don't know if there's a way to get information from and so you're not like doing everybody all over again but you know to get a sense of what has been done and just just so I can say something there will be it will be appoint this process but we will start identifying trends and common issues and and that and that will be very helpful and I've already indicated that you know part of the process at one point will be they'll give us a presentation related to common issues and you know well you know some of those issues I think some of that will come up as well as related to some of those common issues and units I think even larger trend issues that will help us address things at a larger level will be very helpful and hopefully result in not only addressing the rodent and other insect issues but also eventually result in cost savings so that's all right so the president's general public anybody wishes to speak you need to put it into the chat your name your address and the subject matter you'd like to present so if you have done that I don't see anybody yet Jack you see anybody Mara said she has it sorry Mara I see Mara Mara we know is from the Mara right yes hi how are you hi Mara go ahead good evening everybody did you hear me yes go ahead sorry I have two questions about the I'm trying to close these things about the camera in Manarev Mara the first one is where they take the power for the camera function okay and the second why they have to go inside our units to connect the camera I don't know I'm from another country in my country that would be illegal I don't know if here is legal but my point is why they do it what they go inside our house what they use to power out the camera Jack can you answer that the electricity will not come to the units it will come from the regular service fee that we will pay okay why they are going inside of our houses it's a necessary part of the process identified by the contractor sorry can you explain to me I didn't understand what you mean it's a part of the process that's required for them to complete their work of that no mean nothing to me don't have logic can you explain why they did that I know it's part of the process why it's part of the process it's part of the installation process they need to feed certain things in different areas so that they can get the cameras in place and you kind of yeah and there are no any other you know they tell you why inside because electricity go outside cable go outside everything else go outside why these specific have to be inside our houses I assume that they have to give you one logic explanation why they need to go inside our houses what was that I couldn't hear anything is there maybe Jack is there maybe like some more technical terms that we could get information about from the camera people like if there's a box specifically down there that they needed or something I can provide it within reason you know obviously with cameras there's concerns related to security it's not logic you see how the electricity going outside with the cable so it has to be a logic why they need to go our houses and that's why I mean I need to I would like to know why they have to go inside our houses why don't we work on that Jack perhaps tomorrow you could figure out why they what they did and obviously if it's you know I don't understand security and other sort of stuff maybe you can get some sense of why they had to go in the basements here so we'll get back to you on that one and everybody else I appreciate it, thank you so much guys any other general public I believe Jen says I have my hand raised Jen Hernandez is that you Jack can you put it back on is that an old one or a new one it's actually Lisa it's actually Lisa Hersey I'm just using Jen's phone okay so I have I have two questions you're echoing one so in regards to the cameras I understand you're going to get more information but you had talked about that it's not going to come out of our electricity but is there a meter already in place on the buildings that they ran the wires because I didn't notice a new meter that the electricity is going to the poles so we still haven't hooked up that component of it we haven't worked on it okay so now this is Lisa Hersey tenant association because I was trying to get when you guys are still doing that we just want to make sure that we're clarifying when we talk about the breakdown of communication it's not the breakdown of communication to the residents it's the breakdown of communication to the tenant association and then us not being able to give any information to tenants the fact that tenants are finding out information from the tenant association is kind of making us look like we're incompetent because we're not being told anything and then we now have to chase the information to get further information and that's all we were talking about I know we're not going to discuss this any further and that's fine we will send an email with more points I guess on what we're talking about but we just want to make sure we clarify that we're not talking about breakdown communication with the tenant association we are different than the tenants we are tenants but we're also different than the tenants right right Miss Deanna I would just send an email with some specifics so we can really dig into it I think we're all on the same page here but if we can get some more specifics to dig into it I know and I'm fully aware of your associations concerns and Jack changed some staff members down there I think we addressed it but if there's other things just send us an email so we can be more specific we'll deal with it alright we will do that in the next few days thank you I don't see any other general public Jack any else you want to add no anybody have any questions or anything so do we have a motion to adjourn I second okay moved by Nick second by Fiorella all in favor yes Fiorella yes Nick yes and Joanne yes and Brian and let the record show that we have 13 attendees tonight seven panelists 13 attendees alright thanks everybody have a great night everybody thank you guys