 Welcome you in the course of leadership, emotional intelligence and the CN making. This is module number 62 and we are going to talk about how to be whole act with integrity finding four-way wins. When we talk about four-way wins, remember that we have to satisfy all the stakeholders yourself, your workplace, your home and your community. In that case, remember one thing that when we talk about work-life balance, so work-life balance is basically dealing with zero sum game and generally speaking, life is not like a zero sum game. How this balance go through my name, we will create, we will not create. So the problem is that absolute balance may not exist. When the absolute balance would not exist to the solution we are available with in the context of total leadership is that we have to create an equitable distribution, a asset distribution which makes every stakeholder give their due value, due importance, due time, due attention. And when we talk about this due attention and due focus, we can trade-offs but we would be able to come up with equitable distribution of our time, attention, focus, empathy and rest of the concerns because absolute equal terms might not be possible. So we have to move towards equitable terms based upon their value, importance and concerns. So for that matter, there are certain patterns of stakeholder relationship. The first pattern can be that they can be explosive pattern. An explosive pattern would mean that the situation in which expectations are hardly being met in either direction. The second thing is angry pattern. And then there can be the third way which we call pressure and guilt pattern. Pressure and guilt pattern, the tables are turned around like your stakeholders are angry with you because they are feeling as if you are not doing good. So different types of our matters can be present with our stakeholders at home, at work, at community. And even sometimes it is a possibility that we may be ignoring our own self. So remember if we have all these wrong patterns, then what will be the solution? The solution is that we have to clarify the expectations. And the people would not be able to know how to deal with yourself and you would not be able to know that how to deal with others. So we have to clarify the expectations. We have to share with them, which can be very liberating, from their healthy negotiation and innovation are possible. So we can do settlements and adjustments. So sometimes there is involvement of media these days. And there can be many different forms of media. So what you have to do, you have to remain connected, don't disconnect. The second thing is new technologies are basically reducing interaction. So it is sometimes like evident that the involvement of the technology in our lives is increasing day by day. And we have to be careful about it. The third important thing is that new technologies are more efficient sometimes. No doubt when we are above distances, we will be able to communicate quickly with them. But at the same time remember that there would not be any substitute for the face to face interaction. Face to face confrontation does not change. So that face to face confrontation and the face to face communication is the richest medium we are available with and never try to substitute that with the technology. Now when we talk about stakeholders communication, remember that there is another exercise we need to think about and in this particular exercise, we have to think about the media which we are making our communication easier with our stakeholders. And once you are taking the patterns, once you are understanding the relationships, then you will have to look at which media you are using to communicate, so that your alignment with the other domains is not disturbed with the involvement of the media. What opportunities are there for you to use different forms of communication more effectively? There can be a mobile chat, there can be a face to face meeting, there can be a video conferencing, there can be a letter, a printed letter, a handwritten letter. So different types of media are available to communicate with different stakeholders. Now you will have to look at what is your preference, what is your relationship with your stakeholders, what is the message you want to communicate, how is its sensitivity. If we conclude all this, then dear students remember that the intervention of technology is no doubt present in our lives. We may not be able to finish that intervention, but we will have to be careful about what kind of communication should be done with which stakeholders and what technology to use. And we also have to move towards betterment so that our expectations and our priorities are shared and clear with others. Thank you.