 house of quality methods, our knowledge management system, the processes of knowledge management, the cycle of knowledge management, are used to assess or evaluate it. So, let's see which metrics or indicators in house of quality, through which we assess or evaluate our work. The metrics in this list are in front of us, that the popular and knowledge management are also used, first of all, the expense of reinventing solutions per year, that the solutions which were provided, or the problems, how much was spent on them. Through this spending, we assess whether the expense was big, the expense was low, or the rework is also said, when this work was done again, then the work was done again, or the expense was reduced earlier. So, this is a metric, through which we see the benefit of knowledge management, whether its work is being done properly or not. The second point is, the information and knowledge seeking, time spent on average per employee, for knowledge seeking or information seeking, for one employee, how much time is spent on it. So, if he is spending more time on knowledge seeking and he is taking more knowledge, then it means that knowledge management is doing his work, or if he does not need knowledge, and he does not do knowledge seeking, then it means that knowledge management has not paid attention to it. The number of ideas that were implemented i.e. suggestion box per year, that in suggestion box employees were told or customers were told that how many ideas we have used in a year or a certain period, we have implemented them or used them. This also implies that the work of knowledge management is being successful. In this also, time spent on systematic capture and codification of know-how for future use when a project is completed, that when a project is completed, then how much knowledge we have captured from that, systematic capturing and codification of knowledge management and how many times we have performed this function and its example is the post-mortem that when a project is completed then we do the post-mortem and the team discusses what is the success in this where are the hurdles, which were the enimlers and which were the elements to be put into this and give recommendations for the future that what was the lesson learned or best practices and what was the model and its second example is that when a project is completed then we do the review and then we capture and codify for the future use another example of the matrix is the percentage of employees who are aware of what came exist within their organization that when a survey is done or interviews are done that when knowledge management is done then what is the awareness in the employees employees know that knowledge has become a repository or a database or a list of expertise or a list of yellow pages employees are aware of it and are they ready to use it this lesson learned and best practices databases are available or in the form of a file work then how many employees are aware of it and how much they use it this also shows that the work of knowledge management is successfully affecting that environment after this there are indicators that there are some indicators of house of quality that this can be seen that knowledge management is giving benefits this is the first example competence development expenses how much you have spent per employee that the skills or the competencies are improved further are made better how much is being spent after that there is employee satisfaction that how satisfied is the employee from his work or in that organization how satisfied is the employee from his work his service his tools can be measured after that time spent on systematic packaging of our future reused when a project has been completed when a project is completed as mentioned before as a metric in this list also there is an after action review post-mortem and the taste knowledge is packaged for the future reused after that training expenses per employee for the training of employees for spending the organization is ready and how much budget per employee is giving after that information gathering expenses per existing customer information gathering is being spent on that customer if an organization is big then it should be spent more customers will also be more similarly small organization can get information in little expense information for seeking or for gathering budget is being spent that is included in this point after that total number of patents held if an organization has got some innovations in their service or in their product in their idea in their formula if it has got some other chemical or something else if it has got patent then how many organizations is there how much knowledge is there after that employee attrition rate employee attrition means that the employee has to bear his job or leave the job or if they are working there then they do not work with interest they call it attrition what is their attrition rate if they are dissatisfied employees then the rate of knowledge management should be reduced we consider this as a success factor after that dollar figure value of loss per employee who leaves and who leaves for competing firm if an employee leaves the job then in the sense of dollars how much loss is there and if they join a competing firm who is in competition then that loss will be more so that the hidden knowledge is taken with them and that knowledge will be used which is collected in our organization and the increase of revenue of other organizations so if they leave then there is loss if they leave with a competition firm then that loss will increase after that expense of reinventing solutions that how many solutions will be provided that how many solutions will be provided and how much will be spent the last point is number of ideas implemented compared to those suggested suggestion box or any other way the new ideas how many of them we applied or we tried to improve our work so if this ratio increases then it means that people think give new ideas and organizations consider those ideas so valuable that according to that they try to improve their work they try to improve