You’ll notice PARTS are not available there. ColDesi has so many more products and parts that we’ve found it best to verify with support before sending out any parts and some maintenance supplies just to be SURE you’re getting the correct items.
Looking for support on your BelQuette direct to garment Printers or pre-treat machines? Now that BelQuette is part of the ColDesi family you have a new support system behind you!
Don’t worry, you can use the same phone numbers you always have for support and you’ll probably hear the same voices when you call, but now you have a few more options:
For Technical Support call 877-792-3278 and let us know you’re calling about a BelQuette product.
Here’s how your new support system works:
You call in that number or email firstname.lastname@example.org OR visit support.coldesi.com and fill out a ticket there.
If you call in, we’ll be verifying that you’re a customer and in our system, making sure we have your correct information, then putting you into our Support Queue. You may be asked about the best way for us to contact you.
If you emailed in we’ll do the same and..
You will get a confirmation email that a support ticket was opened.
If there’s a video that explains the solution to your problem or some instructions we think will get you started faster we’ll send that to you in another email.
Reply to any of the emails and it will be entered in as part of that same ticket.
Your call or email will then be answered by the next available support representative that’s qualified to help you with your BelQuette product (you’ll probably recognize their voice!)
BEFORE you start thinking that it sounds complicated. It’s really not. Just give us a call to get started.
ColDesi sells more than just direct to garment printers, and we know that treating YOU right will help you think of us when you need your next machine – DTG, UV Printers, Embroidery.. that’s just one reason we have over 840 four and 5 star reviews.