 Every year the Australian passport office of the Department of Foreign Affairs and Trade issues passports to nearly two million Australians. We work with two important agents, Australia Post and the Australian Passport Information Service, APIS, to provide passport services through a comprehensive network. More than 1600 Australia Post outlets around the country act as passport agencies where you can lodge application forms and pay fees. For the cost of a local call, APIS provides a telephone helpline to callers in Australia seven days a week except national public holidays. When you call your questions will be answered by trained and experienced staff. Together with Australia Post and APIS we aim to provide you with an efficient, courteous and above all secure service. Our client service charter sets out the high standard of service you can expect from us and our agents. We work hard to continually improve our service and we welcome your feedback. All information about Australian passports can be obtained from our website by visiting an accredited Australia Post outlet or by calling the APIS helpline.